Gooses Carpet Cleaning & Stone Cleaning

Carpets look amazing, job well done!

Great job!

unknown

It went great. I have used this company twice, both times just a one man operation (the owner) but he had his son with him that helps him during the summer. I move all the furniture out of the way for them, and leave the house (do work in the yard) and let them do their thing. It takes about an hour (1600sq ft home) and a bit longer to dry. Once its all finished it smells amazing, and the carpets feel softer. We have 2 German Shepherds, and do our best to keep the carpets clean and vacuumed every day, but after a year they can get pretty oily from the dogs. It's nice to have the carpets cleaned once a year. We have laminate flooring in most of the house now, but I will still be calling Gooses to clean the bedroom carpets every summer.

Mike was terrific. He gave me a quote over the phone and stuck to it, even after putting in extra effort on a couple of red wine and juice stains. He was professional, did excellent work and is a great guy. We will definitely hire him again and recommend him to all of our friends.

During our initial phone conversation, Mike explained how in addition to cleaning my carpets, for a little extra fee he could help remove odors from a couple of areas in my home where my cats have urinated. Because his fee was a little more than I wanted to pay, I asked how much it would be if he didn't do the odor removal treatment and just cleaned the carpets. He sidestepped that question, urged me to do the treatment, saying I wouldn't regret it. I agreed, and we set the cleaning appointment for about two weeks later at 8:30 a.m. My first gripe is that it would have been nice to have received a confirmation phone call the day prior to the appointment considering the amount of time that had gone by since our conversation, and because the appointment was for so early in the morning. I only received a text from him that morning when he was on his way. He was 15 minutes late, which isn't a big deal, but I'm sort of a stickler for punctuality. After the cleaning, later that day I received a text from him saying that he had forgotten to apply odorcide to the two areas soiled by cat urine; apparently the final step to treating the areas. He indicated that if I could still smell the urine the next day that he would come out again. I appreciate his honesty in telling me he forgot to apply the product, even though it is irritating that it was forgotten in the first place. However, I would have appreciated it more if he had contacted me to apologize and ask when he could come by to correct the error...not tell me he'll finish the work if I can still smell something. Since I paid extra for the service, the service should be completed in full no matter what. Next day, I could still smell a trace of the urine, and requested that he come out to apply the odorcide the next Monday morning. He agreed, but didn't give any indication of his timeframe. Come Monday morning, I waited until 9:30 a.m. and sent him a text requesting his ETA. He said it would be sometime before noon. Vague, but ok. So I'm left waiting at home for him to arrive from then till noon. Still no word from Mike by noon, I figured he was a no-show and could not wait any longer to put my toddler son down for his nap in the nursery (a room containing one of the two urine-soiled areas). 15 minutes later, as my son was drifting off to sleep, Mike showed up to finish the job and I had to pull my son out of bed. After the disruption, my son refused to go to sleep. Naptime was a bust, and I had one cranky toddler on my hands :-( All could have been avoided with better communication on Mike's part. Unfortunately, after all this the urine smells are still present. Bottom line, I do think Mike does great work as far as the carpet cleaning goes, and you will be happy with the condition of your flooring when he's finished. However, unless he improves his level of communication and gains more respect for other people's time, it may come with a dose of frustration.

Owner did the work. Extremely responsive and professional, and promptly arrived at appointed time. The carpet was successfully cleaned and we can say odors successfully removed. Would definitely recommend.

Let me just start off by saying that I've tried a different carpet cleaner company a few months back for some unfortunate dog messes which were caused by outdoor plants, and taking that into consideration, I am very well aware that the previous cleaners had their hands full and a tough job ahead. But, after their long vist, pet treatment performed and all the common extras, I was less than pleased at the result. The house smelt like mildew and rotten moldy socks that evening and the following days were unbelievably the most unpleasant days spent in my own home. The carpets were wet for days after and I had even pulled out my pet grooming monster dual force dryer and peeled carpet up on stairs while forcing water out. I set up fans and propped carpet up. It was pretty discouraging and I was hesitant to try another cleaner but I knew it couldn't be avoided. With a toddler and a house full of pets, the carpets are going to be needing regular cleaning down throughout the year. I researched, visited websites and choose Goose's. Mike showed up, was very easy going and yet very focused on what needed to be done and explained how and why his process was going to be the best course of action for general carpet cleaning as well as the specialty urine treatment. He was very confident in the products that he uses, as well as in his technique. I was very happy to see the process go smoothly and he kept me posted with any relevant and informative techniques/processes/comments and even suggested where and what to purchase for our very thick, very long carpets to keep them fresh and renewed. He worked with me and my indoor cats, blocking off areas and blocking the front door gap where his tubing and hoses had to be run through. He was very efficient but not rushed or trying to wrap it up before the job was done thoroughly. He has obviously honed in on his steps for providing this service and due to his confidence in his business and service, he was not hesitant to start where it was best for him and did not wait for instructions on where to begin, did not waver on how to go about his task and he did not make me feel unsure of his competence. We will be using his throughout the year following this visit and we will be recommending his services. It was a very comfortable, stress free, worry free, thoroughly completed, and overall great experience. The job done was great, the house smells good, the urine smell is obsolete and maybe even completely removed before the second treatment gets applied in 2 days and I'm very happy with everything.

I called Michael and he answered right away. He was in my area and could be at my house within 15 minutes. I quickly left work and met him at the house. He explained in detail what treatments my carpets would need to rid them of the odor and the reasons for the odors. The service took over an hour and a half. The carpets look wonderful and I couldnt be more pleased. I will call Goose's when I need them cleaned again and will recommend them to my friends.

Michael came recommended from a friend and he is accredited with the BBB. The scheduling was very easy and he was in and out within a few hours. When I first walked in, it looked like brand new carpet! I could also see a clear difference on the tile and grout. It made the room look brighter once it was cleaned. The realtor who had listed the home, came by and was impressed on how everything looked. I am very pleased with the service and would highly recommend MIchaal to anyone.

Michael did an incredible job for us and I cannot recommend him highly enough. We just placed our home on the market. To help us prepare for our first showing Michael spent the entire day (and a good part of the next morning) cleaning and polishing to perfection the porcelain tile floor and showers, carpets, granite entryway and granite kitchen. There is no doubt in my mind that Michael's meticulous attention to detail was a key factor in enabling us to secure a full-price offer for the home within 24 hours of first showing it. Our home was built in the year 2000, yet one of the prospective buyers even asked us if the tile floor was new! Michael is a consummate professional and self-admitted perfectionist and we will definitely us his services for our next home.