Buckley Heat Air Solar

Overall service was very good. I do wish that the invoice would of been priced detailed; it just show the overall total of the work done, not the price of each part or labor costs.

It is an excellent service. I have had no issues. The heat and a/c runs smoothly as well.

The entire process took one day to complete. The employees and the supervisor came into our home in a professional manner and completed all the installation with a minumum of disruption of our home. the manager even came back later in the day to teach us how to program the new digital thermastat and told us to call him if we had any question. He would be happy to drop by and reprogram the thermaste if we wanted anything changed.

I was extremely impressed with Brian's appearance, demeanor and professionalism.

We had a very good experience with Buckley Parnell and a difficult experience with the NEST thermostat which ultimately proved incompatible with our duct system's zone control panel. As it turned out, replacing the A/C system was the easy part. Despite having a new system installed, we had continued difficulties -- which were ultimately due to the NEST thermostat system despite having that professionally installed by a NEST certified A/C company. Buckley Parnell were incredibly patient and helpful with us until we discovered that our problems originated with the thermostat. My only regrets were installing the NEST thermostats in the first place and then not calling Buckley Parnell sooner in order to fix the problem (they were the 3rd A/C company that we called).

don't remember the details. my family and I have used this company for years, and always have been impressed by their knowledge and professionalism, and their ability to pass on information to the customer.

I had another company come out to clean and prepare the furnace for the winter season. The old system was 23 years old, clearly out of date and leaking exhaust pretty badly. They recommended a new system and I agreed to accept a bid from them. There bid was not top of the line equipment and it didn't even qualify for the SMUD and PG&E rebates. While their energy ratings for the equipment was better than the 23 year old stuff, I found out later that the equipment was not the top of the line. I also wanted a second opinion so I called Buckley Parnell based on ratings from Angies' List. There was quite a difference in the bids. Everything they offered was for my benefit. The caliber of equipment offered was the top of the line and on some of it I even got big rebates. I got both the SMUD and PG&E rebates. Even with the upgrade in equipment, their bid came in $2,500 less than the bid from the first company. On the day of installation, even the owner of the company stopped by to help. All the workers were very respectful and very efficient. They let me watch the installation and ask stupid questions. The whole installation including the new water heater, took just one day. This is a good group of people and I recommend them highly.

Company rep was very professional, timely, efficient. This company was among our top considerations.

In at 7:30 am --out same day by 3:30pm -- Prompt, professional,and courteous service from the initial consultation to the completion of the project. The whole team had a clear focus on ensuring customer satisfaction regarding the technical installation of the system and follow up service and scheduled maintenance of the system. I have been using the system for about 6 months and it has been functioning great. Their sincere focus on customer service is refreshing. I would highly recommend Buckley Parnell and would definitely hire them again myself.

Very prompt, professional. They even helped us get financing, when we didn't think they could. They went above and beyond and we will refer them to everyone we know. It's so nice to deal with an honest, caring company.

Brian Groom was the salesman who gave me the estimate. He arrived on time and thoroughly examined my current system and the ducting in the attic. After the walk-though, he gave me three options. Brian went over each option in detail, providing brochures and a page from a recent Consumer Reports issue on HVAC systems (which I appreciated) and Brian answered all my questions (I had a lot of them). He was missing one brochure but said he would email it to me. (I received the brochure later that night.) Brian had a laptop and portable printer with him. His three bids were printed on a company form and detailed exactly what equipment was being bid, the cost, discounts, and rebates. His bid also include the monthly payment if I elected to finance this through SMUD. It was a very professional presentation. I ended up getting bids from two additional companies before making my decision to go with Buckley Parnell. I elected to go with the least expensive option Brian presented because it met my heating and air conditioning needs. I never received any pressure from Brian to go with a more expensive option. On the day of the installation, the crew was about 40 minutes late, but I did receive a call that they were on their way. Three installers arrived and went to work. While it was estimated that it was an all-day job, the installers were done in about five hours. After the completion of the job, the installers left my garage and backyard exactly like it was when they arrived. I was asked multiple times to please let them know if I was unhappy about any aspect of the installation (I wasn't). I could tell that my satisfaction was extremely important. It was a great installation and I would not hesitate to recommend this company.

AC had stopped working. We had called out another company who were sort of insistent about both AC and furnace needing to be replaced which would be around ten thousand dollars. Buckley Parnell agreed with AC needing to be replaced but said they could service the old furnace and it should be fine. This saved us about $3500.00. They had a crew of three men who were very professional and took care to protect the carpets and completed the work in about 6 hours. They had new AC working with our old furnace and the Rheem AC they put in is keeping house very cool. They also installed a new thermostat and carbon monoxide detector. Their crew was also very careful to let us know when they needed access to room where we were keeping an indoor pet. We had been worried about pet getting outside, of course. They cleaned up after themselves thoroughly. We would definitely do business with them again.

However, we were told in an extended phone discussion that our AC unit was on the verge of collapse due to incipient compressor failure and likely coil leaks, and the repairman recommended a new unit (in the $6,000-$,7000 range, making it far and away the most expensive appliance we own). We scheduled a second opinion by an AC engineer we know with the following results: 1) The company said that our filter size (14" x 22") was too small for our 3 ton unit. The engineer said that his 3 tone unit had the same size filter at his home and was completely adequate. 2) The company said that our compressor was running 1/2 amp over rating, and was in a situation predictive of catastrophic failure. However, the engineer cleaned coils that release heat (like those on the bottom of a refrigerator) with a garden hose (took 1 minute). The company had done nothing to clean these coils. Then he measured power consumption by the compressor: 11.5 amps for a machine rated at 18 amps. 3) The company said that it suspected the coil was leaking (replacing coil and compressor is, the company said, more or less the price of a new unit). The engineer said the issue was how fast the unit was leaking; an unknown as it had never been serviced since we bought the house it cools, the leak could have been a 10 year leak or a one week leak. The engineer recommended maintenance next summer to determine the rate of leakage and the need for addressing it. All in all, we concluded that the company was upselling based on spurious diagnostics, and we no longer will do business with it. We strongly recommend that anyone facing AC unit replacement get at least two evaluations and avoid making rash decisions especially when the day is hot.

They are wonderful. They were very helpful. They answered all my questions. They did not try to up sale me. I was very please with them.

The really short version of the story - I'd call Dan again since he is trustworthy, knowledgeable and focused on getting the job done.

We are very happy with this company and its product!

Excellent from start to finish - very attentive to detail that other people giving quotes didn't address. Reliable going out of way to provide good service.

Fair price for service and part...great additional info for when/if we might need to replace the unit. Knowledgeable, courteous, efficient and patient. Great experience! Office contact was nice, effient and provided a very positive experience.

A/C quit on Saturday. Phoned Buckley Pannell Monday morning, July 2. Dan, a very friendly, professional, technician, arrived before noon. He checked the system out and determined that the condenser fan motor had died. The motor was replaced, the unit was cleaned and checked again and operating properly before 2:00pm. Cool again thirty minutes later! It could not have worked out better. Thanks Dan and Buckley Pannell!

Attempted to increase the temperature in the house for my father, but after I reset temperature, nothing happened. Heater just stopped working. Called Buckley Parnell first thing in the morning. The repairman arrived promptly and fixed the problem without any difficulty. Somehow the air conditioner and heater had been working together when the temperature decreased from the thermostat's set temperature, making the unit inefficient and noisy. Luckily for me it stopped working. The repairman reset the unit - problem fixed! No more problems with the heater or air conditioner. Huge difference in electric bill! Very professional and friendly. I highly recommend them!

I'm thoroughly pleased with the job Buckley Parnell did installing my new Air conditioning and heating system. They are one of four companies in my area to offer the duct sealing process called Areoseal which was very worth while in cutting down air-loss in our ducts. Installation went well, new system works great and included a modern setback thermostat that is easy to operate. They removed the old system and followed up after the fact to assure I was pleased with the job. I recommend them.

My A/C stopped working on Wednesday evening. I called Buckley Parnell Heating and Air Thursday am. They came out at 12n that day! John Buckle came out and I explained what was happening. He went to work immediately. He asked if I wanted to watch what he was doing. That's a first! Within the first few mins he knew what is was. He tested the capacitor and it was bad. He replaced the capacitor then came back in the house and checked to make sure it was working. While he was waiting for the air to kick in, he checked the inside unit. He also gave me tips about how to extend the life of my a/c. Truly appreciated! Before he left, he made sure he checked a couple different registers to make sure the air coming in was cool. Everything was working great! I had an excellent experience with this company and would recommend them to anyone. John was very personable and super helpful.

They arrived on time, made the necessary repairs during the service call and did not need to charge me for any additional parts or another service call

They were recommended by a friend. They are excellent. They diagnose and then figure out what to do with the system and how to fix it, and they fix it very well.

The Buckley Parnell team (3) arrived on time in the AM and went straight to work. They were able to removed the old units and install the new system in one day by 5PM. The guys were very professional and courteous. They consulted with me to ensure the ducts were in the proper location prior to any cutting out of the ceiling areas and placement of the CO detectotrs and temperature control. The entire process went very well. Buckley Parnell did some work for my parents some years ago and came highly recommended by them. The team at Buckley Parnell explained the reasons for the failings of our old unit and the preventative measures they intended to undertake during the installation of our new system. During the estimate phase, we took some time to discuss the failings of our old HVAC system and the possible soultions to avoid any pitfalls with the new system. This should prove to helpful in the future. The ultimate test will be when we hit the 100 degree heat this summer. Buckley Parnell has assured us that they will continue to follow up and make appropriate adjustments if needed to the system to meet our heating and cooling needs.