Best Appliance Repair Service

Called them to look at a dryer that was "smoking" according to my tenants. They said they'd charge a $139 service fee. I spoke to the technician over the phone at the property on the day of the service. He took two minutes to clear lint from the dryer. He did nothing else. He wanted an extra $50 for "labor." I told him that was absurd and that I wouldn't pay more than the quoted service fee (of $139). He proceeded to take the extra $50 in cash from my young tenant! Got no response to my email when I reached out to the company. Not at all a reputable business. Steer clear of them!!!!!!

Machine is repaired and works fine. Have used it almost daily since the repairs were completed. No issues.

I guess I am not expensive enough for their pockets

Excellent service. Easy to make appointment. Competent, knowledgeable service.

Replace fan to stop noise

Great. Anthony is an exemplary employee.

Best Appliance was recommended by another repair service whose schedule was too full to accommodate us. Was able to schedule an appointment pretty quickly for the initial assessment (within a day or two as I recall). Scheduler was very friendly. Technician was very professional. We did have to wait 3-4 business days before the Samsung dryer part came in (which we were told about up front). I called a few times to check on the status of the part, and was treated politely over the phone. Once the part arrived, it was another couple of days before there was an available technician to come back to install it. Overall, we were pleased with the level of service provided.

A leak occurred in a washer unit. We rent the townhouse where the item is located so did not know why the leak occurred. Called Best Appliance, they came on time, worked with my granddaughter as to why the front loading washer was leaking, showed how to do maintenance on it, then cleaned the unit and 'fixed' the leak. Anthony, the workeor, was patient, showed the renter how to do the maintenance, answered all questions, cleaned up and then left. Well pleased with the experience.

My Bosch dishwasher needed some recall work done, and Best Appliance, although farther away than most of the other factory authorized repair shops, was rated highly online. Some of the others had some truly awful reviews (abusive owner, lawsuits, botched repairs). Since I wasn't in their immediate service area, I would have to wait for their technician's day to make calls in my area. I'm glad I did. I'd never used Best before, so I wasn't sure what to expect. Casey showed up exactly when scheduled, with a phone call 30 minutes prior to let me know he was on his way, at the beginning of the service window. He was friendly, courteous, knowledgeable, answered all my questions and got the job done without a hitch in no time. The work area was clean and tidy when he was done, and his shoes were even clean despite the very welcome recent rain in our rural area. Very pleased with the service. I wish all my service calls went this way.

Our refrigerator?s ice maker had stopped working, so I called three appliance companies that were highly rated on Angie?s List. The first two didn?t answer, even though I called during their advertised office hours. The third company, Best Appliance Repair Service, answered. Craig, from Best Appliance, arrived five minutes early. He quickly determined the icemaker wasn?t getting water, which, he explained, could be caused by a frozen water inlet line (cheap to fix) or a defective water valve (a little more costly). He said he?d thaw the inlet line first, the quickest and cheapest solution. Craig removed the icemaker, exposing the line, and heated it with what looked like a pointy blow dryer. Within minutes, chucks of partially melted ice began dropping from the line. While Craig was working, he noticed that the print on the control panel of our Bosch dishwasher was becoming difficult to read. He said he could replace the panel for free, if the machine was less than a year old. It was. We were happy! As he was leaving, he asked us to call if we didn?t have ice cubes within 24 hours. Later that evening, we heard the first cubes drop into the ice basket. The next day, Craig called to check whether the icemaker was working---it was---and he said the control panel had been ordered. A week later, Craig installed the new control panel. We appreciated Craig?s ?customer centered? approach. He could have thawed the ice maker AND replaced the water valve, guaranteeing he wouldn?t have to make a return trip. But he chose was best for us, instead of best for his company. Speaking from experience, most technicians wouldn?t have noticed the worn print on the dishwasher, and if they had, may not have been aware that the panel was covered by Bosch?s warranty. Best Appliance Repair Service understands how to provide excellent service. We highly recommend them.

It went excellent. The man was very knowledgeable.

Called on Friday for a Monday appointment. Craig would arrive sometime between 9 - noon. On Monday, Craig called 20 minutes before he arrived to let me know he was on his way. It was within the time window. He immediately diagnosed that the issue was not the dial, but the safety mechanism designed to ensure the lid was closed for the spin cycle. He had the appropriate part in his van. He quickly got to work and explained every step of the process. A half hour later, he tested the machine and it was working perfectly well. Craig was pleasant, helpful, and professional. Very pleased with the results. Would highly recommend Best Appliance Repair Service.

My sub zero was always running and had the clean filter light always on. I cleaned the filter and it did not ix the problem. I called Best Appliance and Thomas came out and told me that I needed to change a few parts because I had a leak in the line. Thomas came back out today and finished the job. He was on time, cleaned up after himself and was very professional. my fridge works great now and just in time for Thanksgiving. Thanks best Appliance. :-)

Carlos showed up when expected. Promptly disassembled dryer. Found several socks blocking the fan. Cleaned the entire machine and vents. left the place spotless and charged only minimum service and estimate fee. Based on previous experience with another repairmen I was fearful that repair may exceed cost of the appliance and I may have to buy a new one for about $1000. The horrible grinding noises suggested that several parts may be needed including expensive direct drive motor. and quot;BESTand quot; adjective is grossly overused in repair industry but in this case it fits the company due to it's honesty, professionalism and low prices. BEST repair experience of my life.wd

These people are fabulous: knowledgeable, punctual, very professional and they fix things right the first time. I highly recommend them. Note: I used them through my home warranty so the price was just the deductible.

My oven suddenly quit last night, no warning or reason, while I was in the middle of holiday baking. I called our home warranty first thing this morning and they said a service provider would contact me within two business days for the repair (mind you, this is Thursday before Christmas!). Within an hour someone from Best Appliance Repair Service contacted me. She was pleasant and helpful and said someone would be at our home within four hours. The repairman, Dennis, arrived and immediately got to work on fixing our oven despite a bit of chaos in our house (five kids running around during a play date with friends). He was professional, efficient, and took time to explain the problem to me (bad connection of wires behind our oven, FIRE HAZARD!) He had everything fixed and ready to go within 30 minutes, and we no longer have to worry about starting a house fire with our oven. THANK YOU, Dennis! What an amazing experience! I will certainly call them in the future and hope friends will use this company as well. We need more companies like this out there! THANK YOU!!!

First the Oven in my stove was taking too long to pre-heat and then it just stopped baking at the requested temperature. I called my Home Warranty Company and requested a service call. I asked them to tell me which company they were planning to send so I could check Angie's List for their rating. When BEST came up, all the ratings were about an and quot;Aand quot; so I said great! I won't use unknown companies anymore. ALL the A-List companies I've used on Angie's List so far have been outstanding. Within 24 hours of coordinating the service call, and quot;Carlosand quot; arrived. He let me know he was coming about 20 minutes prior. He diagnosed the Oven issue quickly. Showed me the worn out part and replaced it right away. I paid the service call fee, and the Home Warranty Company paid for the part. I would definitely use (or request) BEST again, and will certainly refer the company to my friends. and quot;Carlosand quot; gave me many tips on Large Appliances in terms of reliable vs. not so reliable brand names, and some tips on how to care for my dishwasher too. He was polite, professional, efficient, and extra helpful. Thank you Carlos!

We had a thermador range break, the oven wouldn't cook. We called Best Appliance and from the first moment we new we were in good hands. The person on the phone was so professional and they sent a technician out the next day at a time that suited us. This company has won a servicer of the year award from Bosch / Thermador 2 years in a row. They quickly diagnosed the problem had the part on the van and got us repaired at a price we couldn't believe. We strongly recommend Best Appliance to anyone in need of repairs. They fix all brands and all appliances. Hats of to this company. This is what good old fashion service is about. Thank you Best Appliance we will refer you to all of our friends and family.

This is how any appliance repair should be. We would have given Best Appliance Repair Service an A+, if we could. Initial contact with Best Appliance was smooth and easily scheduled an appointment for about a week after the call. The next day, the repairman who was to come out called to inquire about specifics about what part of the gasket seal was damaged and what was going on with the non-draining Bosch dishwasher. He said that he would order the parts he thought he would need to be ready for the job. On the day of the appointment, he called about 15 minutes prior to arrival to notify us that he was coming. Quickly confirmed what was wrong, gave a very reasonable estimate, and true to his word, all of the parts needed for the repair were with him and so the repair was completed at the same visit. He even provided good advice on how to keep our dishwasher running for a longer period of time. On top of that, there was what I considered to be a very good warranty / guarantee on the parts and labor of the work done. Would strongly recommend Best Appliance Repair Service to anyone with a Bosch product!

He knew the dishwasher inside and out. Had replacement part on truck and did the repair in one visit. No wait for part order. Had to pull out dishwasher to remove pump and replace part. He was fast and efficient.

Our oven display stopped working before Christmas so we had them come out to look at it. The original appointment was scheduled for the day I went into labor with my son, and when they called before coming over they were very accommodating about changing the scheduled appointment date. When Thomas came the following week to look at the range, he was very honest with us that it was not worthwhile spending the money replacing the part ($400 part for a $600 oven) and we would get better value buying a new range.

This company is a husband and wife team. When I called, I spoke to the wife (sorry, I forgot her name). She was very pleasant and helpful. She also gave me some tips that I could do myself on the refrigerator to save me money. On the day of service, he (owner/husband) was punctual, very nice, and professional. He access the work, told me what was involved in the repairs and how much it would cost. He completed all of the work in a timely manner. This company is very nice to work with, and I will call them again in the future. I also recommend the complany to my friends.

the Craig Coulter came to house this afternoon to take care of a problem with my refrigerator. I took him about five minutes to diagnose the problem, and he gave me a solution for a fix that I can take care of myself. It was a pleasure doing business with this family owned company. They also gave me a much appreciated senior discount.

It was excellent. They were just very quick and very honest. They came in right away and got it taken care of. They charged me a nominal rate. They came and got the job done just like I needed them to. They told me that I don't need a new part and they told me what has to be done and they did it. They didn't charge me for the parts or anything. They were very quick and they got here the next day. Their professionalism is very good. We will definitely use their services again in the future.

The husband/wife team felt our pain, and went "above and beyond" to repair our dishwasher. Their business card lists 7 quality appliance brands for which Craig is a factory authorized repairman. But, as Craig said as he departed "I can work work on all brands, not just the High End and Quality Brands".