The kid (yes...seemed young and not very professional) showed up close to on time, however it took him well over half an hour to set up. I had arranged specifically for pet urine stain treatment which I assumed was a deep cleaning of the area I showed him, however all he did was spray room deodorizer throughout my apartment!! In addition to not treating the problem area, the guy was sloppy--he left black smudges on all my doors that he leaned against and muddy footprints on the tile inside my front door after walking back over the wet carpet. There was nothing 'world class' about this.
Description of Work: I had the carpets of my apartment cleaned (living/dining combo, and bedroom.)
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$130
Response from World Class Carpet Cleaning
I first want to say I am very sorry about your experience. I just found out how to access these reviews and would like to offer you a free carpet cleaning in hopes that we can right this for you. The technician you speak of is no longer with us and I would personally like to remedy any I'll feelings. Again my sincerest apologies. 619-302-8409
Linda D.
02/2014
3.0
carpet cleaners
+ -1 more
World Class Carpet kept me waiting 2 hours causing me to cancel because I couldn't wait any longer. I rescheduled, only to be kept waiting another 1 1/2 hours the second time. It took them well over 6 weeks to send me an invoice even tho I explained in numerous phone conversations that I needed to provide the invoice to the tenant who moved out asap. Bottom line, their actual carpet cleaning was good but their customer service wasn't. I wouldn't use them again.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$120
Response from World Class Carpet Cleaning
Unfortunately you've had a bad experience with us and I am very sorry for that. Having to wait for a simple invoice shouldn't be happening. Just like with our other reviewer I'd like to extend a free carpet cleaning to you as well in hopes to right our wrong doing. 619-302-8409. Thank you and again I am very sorry for the inconvenience.
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Service Categories
Carpet Cleaning,
Floor Cleaning and Waxing,
Upholstery Cleaning
FAQ
World Class Carpet Cleaning is currently rated 3 overall out of 5.
Sunday: 8:00 AM - 8:00 PM
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 8:00 AM - 8:00 PM
World Class Carpet Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, World Class Carpet Cleaning offers free project estimates.
Yes, World Class Carpet Cleaning offers eco-friendly accreditations.
No, World Class Carpet Cleaning does not offer a senior discount.
Yes, World Class Carpet Cleaning offers emergency services.
Yes, World Class Carpet Cleaning offers warranties.
World Class Carpet Cleaning offers the following services: Carpet Cleaning, Upholstery Cleaning, Teflon Advanced Carpet and Upholstery protector. Tile & Grout Cleaning and sealing.