Clear View of Eastlake

Description of Work: This was a deal that started out very auspiciously. After I purchased the deal, I had some questions. I got very prompt turn-around time on the messages I left on the business' answering machine and the answers to my questions were clear and cordial. We eventually set up a date for the service. When the day came, I had to call Ricardo in the morning and leave him a message, asking if it MIGHT be possible to reschedule, even at this late date, because it looked as thought I was going to have to go the ER for a sudden health issue. He called back and said he could be flexible and reschedule, but I, in the meantime, with some amount of torquing, had managed to get a friend lined up to stand-in for me and be at the house to meet him for the appointment. So I told Ricardo, person to person now, not in a voicemail, that we could go on with the appointment as scheduled. We were completely clear on this. We then agreed he would come around 1:00 and I gave him my friend's cell phone number so that they could coordinate the exact time once Ricardo was finished with the job ahead of me. The next thing I hear, when I checked in later with my friend, is that Ricardo had left him a message that the client before me had canceled their appointment and that he therefore needed to come immediately to my house -- not wait until 1:00. BUT, he said in the same message, it seemed we weren't available (he gave us no time to respond) so he would have to move on to the next job and reschedule with me later. He said to call him back to reschedule and/or if we had any questions. When my friend heard his voicemail, he tried to call Ricardo back 4 or 5 times, leaving him messages that said we were still expecting him and that we needed him to come that day. Ricardo never picked up the phone, nor did he ever return the calls. I heard from him the following Friday (nearly a week later) via email, wherein he politely invited me to reschedule our appointment. When I pointed out to him rather sharply that we were expecting him the previous Saturday but that apparently he had decided it was more convenient to drop our appointment altogether and then ignore all of our attempts to reach him, he explained that he had had a cancellation that would have caused him to arrive at my house 3 hours early; so he had to make the decision to go to another house that was "really big" and "took hours to clean." I am not questioning that Ricardo had a cancellation; but there are two things wrong with the story from that point on. One is, if the big job was scheduled after me (which it must have been if he was trying to push us all up in sequence after his cancellation, starting with me), he had presumably already built all those hours of cleaning into his schedule. So why did he HAVE to move on to this big job and not do our appointment? We were ALL, I'm assuming, on the books for that day. The second thing is, how did he know, when he called my friend and left that message, that he was going to be able to go to that "big job" so many hours earlier than planned (since, logically, that job was after the job that was cancelled AND mine -- so would have been scheduled for 4-5 hours later). The bottom line, though, is really that he had an obligation to ME. As a small business owner myself, I believe that you fulfill your obligations, whether or not it ends up being inconvenient for you. I turned myself inside out to make the appointment work out, out of respect for Ricardo and his crew and the fact that they had a certain expectation of how many jobs they were doing that day and it would be hard for them to take a late cancellation. And I was repaid with a remarkable lack of care in return. I told Ricardo that I would not reschedule with them: I honestly don't want him or his crew in my house, despite having paid $99 to Angie's list. If he has that little regard for my time, then I'm not interested in having any interaction with him at more close range. End of story. Windows still dirty but there are other people out there who, I am sure, will be more deserving of my business.

Description of Work: Cleaned the screens, windows inside and outside. The tracks were brushed and cleaned. The screens are so clean they disappear from your line of vision. They were very professional, wore protective shoe covers, and did not leave any spots or lint behind for me to clean up. I will definitely have them come back again and will be recommending them to others.

Description of Work: Cleaned windows and sliding glass doors 2-story home, including glass around upstairs balcony. Performed a very good job of cleaning windows and screens, including tracks. Will definitely use them again.

Description of Work: My windows look sparklingly clean, and my screens too. Great Job!!! Great attitude and results. Will use them again. Sue

Description of Work: I contracted for window cleaning and covered in detail which windows via email.T They canclled and re-scheduled due to a family emergency. No problem, things happen. Then on the re-schedule day, they asked me to chan coge the time of the appointment. I felt sorry for their family loss, and gladly changed the time, but i couldn't beh there and gave them a contact name at the property. = They arrived and did NOT meet the contact, but insted took direction from another. (I had 14 people on property preparing for my 60th birthday party in two days). They did not do the 8 main windows we had discussed both on the phone, e-mail, and the contact person was well versed in which ones needed to be done. I contacted Eastlake regarding the problem, and four phone calls later, two e-mails, and still they haven't been out to finish the job I had previously paid for via Angie's List. Therefore the 110 people who came to my party looked through dirty windows, and to date, they still haven't completed their pre-paid agreement. This company (and Angie's) gets a big FAIL.

Description of Work: Services were never performed. The $99 Big Deal sounded like a good idea, but sometimes you get what you pay for. This company made scheduling the actual work virtually impossible. Not only were they a no show for the appointment, but they did not return phone calls or emails until the day after. At that point, not taking the initial hint, I decided the deal was still a good one and I rescheduled. This time, they emailed me the morning of the appt to cancel. I foolishly rescheduled again for a Thursday afternoon. Wednesday mid-morning, I received an email explaining that due to rain forecast they would need to reschedule Thursday, and could come Friday afternoon instead. (I told them the weather was clear here, and in fact the sun shone all afternoon!) Nonetheless, I emailed within 45 minutes to say OK Friday would work and to ask what time to expect them so I could leave work to get home for them. I did not get a response later that day Wednesday or Thursday, even after calling (leaving a voice message) and sending another follow up email to confirm the time on Friday afternoon so I could manage my schedule for them. Finally Friday at @ noon, I received a text message saying "we got your message and got our admin assistant to send you an email." Not even saying if they were indeed coming that afternoon! Shortly thereafter I received an email saying that since they had never received confirmation of my interest in rescheduling for Friday (say what?), they did not have a crew coming out to my house that afternoon. That was the last straw for me and I have requested my money back. I tried to give them the benefit of the doubt, more than once. If they cannot even handle the scheduling end of things, I would be skeptical of the quality of their work product .

Description of Work: I paid for this "deal" in early July. Service was finally scheduled for 8am Aug. 21st. I rearranged my work schedule to accommodate the service. At 6:20 am on the 21st, I received an email from Jessica Rodriguez, executive assistant, to say my window cleaning was cancelled due to a family emergency and she would be in touch in 2-3 days to reschedule. After I failed to reach her for more than a week, I asked angies list to cancel the deal and give me a refund. I received a voice mail from angies list several days later saying that a "form" would be sent to me. This is Sept. 16. I have dirty windows, no refund, and no form.

Description of Work: Washed all windows. Quickly, efficiently, and as promised. Will use each year. No problems at all!

Description of Work: (Description unavailable)

Description of Work: The technicians were prompt and courteous and not only cleaned the windows, but also the tracks. Great job! Will use the company again.

Description of Work: They did not show up on the date they were supposed to and they have not returned any of my calls. I would like a refund.

Description of Work: Don't use this company. I called twice and finally received a call back. "Rick" said that an appointment at 4:30PM on 8/22 would work because he had another appointment in the area before that. We got a call confirming the appointment.He never showed up and never called. I called him once on Wednesday evening and again on Thursday and Friday. Nobody ever called me back. On Friday I asked for my money back and still haven't gotten a response. As of this moment this entire transaction is fraudulent and I might report it to the District Attorney's office. Do you have any ideas on how to get my money back?Elaine May760-716-2533

Description of Work: Thoroughly cleaned windows, screens, and window gutters.

Description of Work: I signed up for an Angie's "Big Deal" with this company. They were tough to communicate with right from the initial setup, but yesterday was the worst. They were supposed to be here to finally do the job, but they didn't show and didn't call to inform me. They didn't return my later call either when I tried to find out what was going on. Consequently I asked Angie's for a refund. I don't know if this company isn't set up to handle the volume they're getting or if they're just totally unprofessional, but I wouldn't call them again. Don't be fooled by their voice mail that says they'll call you "straight back" - because they won't!

Description of Work: Excellent! Fast and professional! I have recommended them to friends.

Description of Work: Clearview did an excellent job. They were puncutal, thorough, and very professional. We felt we got our money's worth and will use them again.

Description of Work: They cleaned all of the windows.

Description of Work: I bought a Big Deal coupon from them to clean my windows.

Description of Work: Excellent service! Very careful and considerate as far as wearing booties inside.

Description of Work: I had Clear View of Eastlake wash all windows and cleaned tracks.

Description of Work: Clean windows.