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Complete Pool Services

Pool and Spa Service, Plumbing, Concrete Pouring and Repair,

About us

Complete Pool Services is a licensed swimming pool contractor. We specialize in swimming pool repair, design and remodeling. We pride ourselves on competitive pricing, honesty, integrity and reliability. 12 Employees, uses subs. Cost is flat rate on some services, by bid on others. License # C53-777993.

Business highlights

34 years of trusted experience

Services we offer

Pool & spa service, leak detection, repair, remodeling, construction & consulting. Plastering, & tile. Solar swimming pool pumps. Structural swimming pool repair.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

4.889 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
6%
3
4%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 51-75 of 89 reviews

john A.
05/2016
1.0
pool cleaners
  + -1 more
unknown
Description of Work: Took him 20 mins to blow air in my pipes and cost $300+... I have a very small pool and he charged me as if I had a commercial size pool...

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$300

Response from Complete Pool Services
Leak detection services are a flat fee based on what type of body of water we are testing, if there are water features, etc. You were charged a standard fee for your type of pool. A commercial leak detection is more expensive than $300.00. Prices are given to our customers upon calling in to schedule, in some cases we will even ask for photos to ensure you are quoted an accurate price. There are no hidden fees, we tell you the cost up front. The length of time spent at each pool is dependent on what is going on with the body of water. Mike has been finding pool leaks for over 20 years and is an expert at all things pool related. He was able to diagnose your pool leak in 20 mins because he is THAT good! Sometimes testing is more difficult and requires an additional trip, the fee for the leak detection remains the same as what we quoted. If the leak took multiple trips, you would have been unhappy with the amount of water that you were losing. We know we cannot satisfy everyone but we can diagnose your leak.

Dan K.
01/2016
5.0
pool cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Response from Complete Pool Services
Thank you for your business!

Trish D.
12/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Mike was most helpful, professional, and effective. All work completed as promised and on time. Would definitely use Leakfinders again if needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$440

Response from Complete Pool Services
Timing is very important. I appreciate your remarks and future business.

Davin T.
11/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Cost of service: $1,500
Rating CategoryRating out of 5
Yes, I recommend this pro

Kathleen K.
10/2015
5.0
plumbing, pool cleaners
  + 0 more
unknown
Description of Work: We called because we've been dealing with a leaky pool for a couple years and our current pool guy just couldn't seem to get it resolved. He kept telling us it was normal evaporation. Mike was fabulous!. He found the leak right away and did a quick fix. He is sending a quote on a permanent fix should it start leaking again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

George W.
09/2015
4.0
pool cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,350

Alan D.
09/2015
5.0
concrete repair, pool cleaners
  + 0 more
unknown
Description of Work: The initial visit ($249) determined the likely cause of the leak in our large spa. The following visit ($200) repaired the problem.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$449

Peter O.
08/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Detect leak in pool. Found in about 20mins.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

susan K.
08/2011
5.0
pool cleaners
  + -1 more
Great experience and we would not hesitate to recommend Leak Finders to anyone.
Description of Work: We started having to fill our pool daily due to a leak. We didin't know where the leak was, so we called Leak Finders to help us. Mike arrived at exactly the time he said and began testing for the leak. He found the leak in the main drain at the bottom of the pool by going in the water in a diving suit. He plugged the drain and so far everything seems fine. He also noted a leaking check valve and recommended that it be repaired before it burned up the pump. We did that repair ourselves (very simple fix). Would highly recommend Leak Finders over the other big leak detector company. That other company never even returned our call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Response from Complete Pool Services
Glad we could resolve your issue for you. Thank you for your business.

Shelley R.
07/2011
4.0
masonry, plumbing, pool cleaners
  + 1 more
They responded quickly to our service request. He came that morning. The communication was always good and the emails were frequent. He made phone calls when needed.
Description of Work: I am using Leak Finders to find and repair a leak in the skimmer in the spa. They re-plastered our spa and brought it in compliance with the Virginia Grand Act. They are finishing up the job today.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Krista D.
07/2011
5.0
pool cleaners
  + -1 more
Mike and his team were amazing! Even though this was a small job for them, they gave it all of their effort.Unfortunately, the job became far more complicated than anticipated -due to incomplete and confusing instructions provided with the pool kit. Despite this, Mike made numerous phone calls to the distributor and obtained the complete instructions. He and his men went out of their way to complete the installation as quickly as possible- working into the late night- so that our 7 year-old could finally have her pool!The men worked neatly and efficiently. We could not possibly be more pleased with the service Leakfinders provided us! I must also add that Sandy, the office manager, was equally attentive to our pool needs.
Description of Work: Mike and his crew installed our 15x30 ft. above ground pool. We purchased the pool kit from an unrelated on-line source. My husband did the prep work of leveling the ground and then Leakfinders took over the pool installation and plumbing hook-up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from Complete Pool Services
We were happy to help in making sure your daughter had the pool ready in time for her party! Thank you for your business!

Steve C.
05/2011
5.0
pool cleaners
  + -1 more
Very professional job. They found the leak, scheduled a time a few days later to come out to repair it, did the repair (which included cutting a chunk out of my deck and then pouring new concrete to close it), and cleaned up the whole job beautifully. A couple of days later, we found a slight problem with the plumbing changes and they were here the next morning to make it right. My leak is completely gone and the spa functions as it is supposed to. I highly recommend this company!
Description of Work: Found and fixed a difficult leak and repaired a spa plumbing problem that had been there since the original installation by the previous homeowner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Response from Complete Pool Services
Pleasure doing business with you!

GARY H.
05/2011
5.0
pool cleaners
  + -1 more
Very professional and a bit expensive.
Description of Work: Found the leak in my pool and repaired it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from Complete Pool Services
It was a pleasure doing business with you.

Ofelia A.
03/2011
5.0
masonry, pool cleaners
  + 0 more
They were excellent. They deserve a good rating because they found the leak, and they went right to it. They cleaned up and left it exactly the way it was. I have had no problems since then. They were really excellent. I really can't say anything regarding the price; it is $300 just to find the leak. I think it's kind of not cheap considering that they went right to the leak. They did not have to do much work to find the leak, as with their gadgets, they went right to the leak and I was talking to them for half an hour. I don't want to take away from what they do but I would give them a B on price. I would absolutely use them in the future.
Description of Work: I used Leak Finders a couple of months ago. They found and repaired a leak in the pool. It was like a flagstone; they had opened it up and repaired it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from Complete Pool Services
It was a pleasure doing business with you! We are glad our tech was able to find the leak so quickly, that has to do with our 20 + years of experience!

Eileen O.
03/2011
3.0
concrete repair, hardscaping, pool cleaners
  + 1 more
The installation took place on a Thursday. I'd had plumbing contractors on-site working on a bath remodel who had opened a small section of concrete to fix a leaking pipe going to the spa. My plumbers fixed the pipe but had no way to test it because Leak Finders had already taken out the filter, pump, etc. At 3:00pm my plumbing contractors left for the day. I came home around 3:30pm and Leak Finders was still there. They were there until after dark. Mike was showing me the control panel with a flashlight. He gave me the manual for the pump/controller. No manual for the filter (I called and got the link to pdf file). On Friday, they poured the concrete around the equipment and over the spa pipe. Then covered everything with plastic because it was expected to rain. On Sunday, one of the guys came back to pick up the wooden forms and plastic. Problems became evident yesterday when my pool man came to service my pool for the first time since the new equipment installation. We were going through the controls and pressed the spa cycle. Water came gurgling up from beneath the concrete and muddy water was pouring into the spa. Obviously, the repair had not been successful. But how could the plumber test his work? The pump and filter had been taken out when he needed to run water through the pipe. My plumbing contractor is graciously taking responsibility for ripping up the concrete and re-doing the repair BUT I am VERY disappointed that Leak Finders did not fully test the system during the installation on Thursday BEFORE they poured the concrete on Friday. If they had seen that it was leaking, the plumbers could have dealt with it BEFORE the concrete was poured.
Description of Work: Purchase and installation of Hayward variable speed pump/controller, new filter, valves, replumbed, cleared area around equipment including removal of small tree to pour 60 sq. ft. of concrete pad. Installed owner's pump on koi pond, moved electrical switch to pump location, put on timer, cleared area around koi equipment. Matched concrete patch over spa pipe leak (leak had been repaired by a different contractor).

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$3,400

Response from Complete Pool Services
In Dec 2010 we went out to bid for replaster for Member and advised her that before we give her the estimate she should get a leak detection done. We did the leak detection in mid Jan and gave her an estimate to repair the leak and replaster the pool and install equipment. She advised she would have the leak repaired by the plumber who was remodeling her bathroom. At the end of Jan, she contacted us again stating she would only do the equipment portion at this time. I advised that we could do the repair right away but she wanted me to hold of on scheduling so her plumber could fix the leak. We received a signed contract 2/2/11 she didn't want us to schedule the repair until 2/23/11 to give her plumber time. Due to scheduling we pushed it back an additional day and Member stated that would be okay because it would give her plumber additional time to fix the leak. The leak was to be repaired prior to Leak Finders Inc doing any work. Our guys were out there Thursday as scheduled and advised Member that the leak was not fixed. When we went out on Friday to do the concrete, the plumber on site advised our workers that the guys who were out the day before had agreed to do concrete patch for him. This was not the case. That patch of concrete was not in our scope of work. We pride ourselves on providing exceptional customer service. We did the work we were contracted to do and even some additional work (concrete patch) at no charge to the homeowner. Our trained staff was fully aware on Thursday, that the leak (repaired by someone else) was not fixed correctly which is why we notified the homeowner on Thursday night. We were not contracted to replace the concrete (dug up by someone else) I have since contacted the homeowner and advised her that her plumber was the one who advised us to put the concrete back. Unfortunately,she didn't hire us to do the spa leak repair. Had the spa leak repair been left to professionals who deal with these situations everyday the repair would have been completed successfully. Leak Finders Inc. cannot be responsible for the work completed by others.

Paul D.
10/2010
5.0
pool cleaners
  + -1 more
Leaks were repaired satisfactorily!
Description of Work: leak tested pool system and made repairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Rick B.
10/2010
5.0
pool cleaners
  + -1 more
Performed a leak test on a built-in fountain. Quickly identified the source of the problem, and offered a clear concise estimate to make the repair. Scheduled a follow up call to make the repair, did an excellent job. Did exactly what they said they were going to do, for the price they quoted, and at the time scheduled. Their pricing was reasonable, and they're very nice people to boot! I'd use them again in a heartbeat. This was my first experience using an Angie's List contractor. I went with them because their reviews were great, so I figured I'd take a shot. It really worked out well. If you need Leak Detection or any other type of Pool & Spa services, these folks are great.
Description of Work: Leak Test and Follow-Up Repairs to a built-in fountain.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$575

Alicia M.
08/2010
5.0
pool cleaners
  + -1 more
This went very well. We had to leave on a trip when we realized we had a leak. They came in and found the leak. You could not even tell they had been there. They put everything back exactly as it was before.
Description of Work: They found a leaking pipe in our pool.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Daniel W.
07/2010
5.0
pool cleaners
  + -1 more
They were very professional. They were very precise about their work.
Description of Work: Leak Finders found a leak in the pool and repaired it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Maureen J.
05/2010
5.0
hardscaping, pool cleaners
  + 0 more
got several estimates they came in towards the middle. The work was impeccable. Very satisfied. will use again and again.
Description of Work: Fixed pool that was in terrible condition. Hardscape, carving of concrete, and stain. Amazing job all the way around. Staff xcellent. Will use again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

ellen G.
12/2008
5.0
pool cleaners
  + -1 more
Mike came out and donned his waterproof suit and boots. In 48 degree water he dipped into the pool and applied a double patch over the tear. Fortunately, it was in the shallow end, near the edge, and we were able to direct him-since we had patched it ourselves several months ago. (Our patch had recently floated away.) Mike used professional glue with a transparent patch. He also explained how they are able to detect leaks using specialized equipment. Good to know for the future!
Description of Work: Patched hole in vinyl lining of swimming pool.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

MICKIE S.
02/2008
5.0
landscaping, hardscaping, pool cleaners
  + 1 more
Tore down patios, repaired spa. Resurfaced deck and front porch, resurfaced and stamped them. Restructured back yard and added terracing sprinklers and landscaping. Was so excited when the sod went in.
Description of Work: Total remodel of the back yard and from the porch, and repair spa.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Michael L.
10/2007
5.0
pool cleaners
  + -1 more
First day on removing the old plaster, about 8 workers showed up with jackhammers and the old plaster was removed and the backyard was clean of any debris or trash at the end of the day. New pool equipment was delivered and set aside. Old pool equipment was removed and new equipment was installed. The water fall feature was built and the new pool tiles were installed. The new stone coping was then installed and then the new 3m plaster was installed and the pool was filled with water. Mike and his workers kept in constant communication with us during the entire process. We always knew what was going to happen on any given day. Mike instructed me on the "start up" process of the new salt water system and all went smoothly. When ever I had a question I could call him on his cell phone and he would answer it for me. We are very happy with the entire job done by Leak Finders Inc. and would gladly refer them to anyone needing this type of service.
Description of Work: Replace pool plaster with new 3m plaster, replace existing coping with stone, add stone water fall feature, replace all existing pool equipment with new filter, motor & heater & new motor for water fall feature. Add salt water system with hand held remote control to run & observe entire system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25,000

TIM M.
07/2006
4.0
pool cleaners
  + -1 more
It took them a long time to finish the job (3 months), and there were a few problems along the way, but for the most part, they did a nice job. Mike is easy to reach, although once the job starts, I didn't see him again. Mike created a very nice design and is very talented. End result: We love our new pool, and it was worth the wait.
Description of Work: Total pool remodel. New wall for sheer descent water features, new plaster, new tile, stain coping, move skimmer, new seat in deep end.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$15,000

nancy W.
05/2005
4.0
pool cleaners
  + -1 more
VERY GOOD PRICE AND THEY HAVE WORKED TO FIT IN THE JOBS NEEDED TO BE DONE TO ACCOMMODATE OTHER WORK BEING DONE IN THE BACKYARD. THE WORKERS ARE VERY POLITE AND ARE ON TIME.
Description of Work: POOL REMODEL. INCLUDES DEMO OF POOL PLASTER, REPLASTER, TILE AND COPING AND NEW DECKING.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,200

Contact information

16084 Tamarind Ter, Chino Hills, CA 91709

http://www.leakfinders.net

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
777993
Trade License Locale
california
Trade License Authority
CSLB
Trade License Expiration
02/01/2018

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Pool and Spa Service,
Plumbing,
Concrete Pouring and Repair,
Pavers and Hardscaping,
Plaster,
Masonry,
Landscaping,
Gutters,
Pool Sales Construction and Installation

FAQ

Complete Pool Services is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Complete Pool Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Complete Pool Services offers free project estimates.
Yes, Complete Pool Services offers eco-friendly accreditations.
No, Complete Pool Services does not offer a senior discount.
No, Complete Pool Services does not offer emergency services.
Yes, Complete Pool Services offers warranties.
Complete Pool Services offers the following services: Pool & spa service, leak detection, repair, remodeling, construction & consulting. Plastering, & tile. Solar swimming pool pumps. Structural swimming pool repair.

Contact information

16084 Tamarind Ter, Chino Hills, CA 91709

http://www.leakfinders.net

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM