Roto-Rooter

unknown

unknown

Very well!

They looked at my pipes coming out of my drains because I had some smell coming from it. My overall experience with them was okay.

See above

First of all, we hope this is the correct Roto Rooter in Chico who came to our home today. We only see one, but want to make sure it's the one owned by Gary Hall since they list their physical address online, but this listing shows a post office box. Anyway, the condensed version of our story from beginning to end is that a few months ago we hired Able Plumbing & Electrical company (also known as Able Home Services) to hang some chandeliers. They ended up helping themselves to our home, wandering around, and posting several stickers & pouches with their name and phone number under our kitchen sink where they had no business being. While they were under our sink they sabotaged our water lines so they would drip very very slowly over a period of months (we only discovered it recently after finding six inches of moldy water in a plastic tub under the sink), all the while claiming they were only putting stickers under there. When we discovered those stickers (before we discovered the slow leak) we asked why they did that since we hired them for ELECTRICAL work, not Plumbing, and the owner said they always do it on every job. So they admitted to defacing other people's property regularly (we can't get the giant sticker off of our garbage disposer, but at least we took the big pouch off of the side of the cabinet under the sink) without even asking the property owners, and boy do we know why now. It is so they can mess with the water lines while they're under the sink! There was a l-o-o-n-g drawn out complaint process against Able Plumbing & Electrical for the lies and the fraud they committed when installing our chandeliers, Able Plumbing got scared since we not only turned them in to the BBB, but we also told them we were going to complain to the State Attorney General, so they ended up giving us part of our money back. The guys at Able Home Services are CRIMINALS as we have stated in our Angie's List report on them. They even signed up a second time on Angie's List to try to hide the bad report from us. They used their physical location and local phone on one listing, and their post office box address and toll-free number on the other so the system would accept it! Angie's List has since merged the two so they can't hide the reports they don't like (thank you Angie's List!!!) In any case, there was no way we were going to allow Able Plumbing back on our property, we didn't want to mess with the leak ourselves either and maybe make the situation worse, AND we wanted a professional plumber to take a look at the leak to 1) make sure all it was was loosened fittings, and 2) tell us what HE thought happened. Sure enough when Gary from Roto Rooter came out, I told him the story about Able Plumbing, he said he'd take a look, and it took him all of five minutes to crawl under the sink and tighten the lines that were leaking. He tested other pipes and fittings by filling the sink with water then draining it to make sure nothing else was loose, but I told him I had already tightened the three rings on the main drain pipe that also had been loosened by Able Plumbing. Gary and I discussed the fact that our home is barely 12 years old, that that is very young in "house years" and that there shouldn't be issues with the plumbing, especially in this circumstance when there was nothing at the back of the wall under the sink that would have interfered with the lines to make them come loose. Gary was very professional and didn't bad-mouth Able Plumbing, and he also said since he wasn't here when it happened he couldn't say for sure that we had been sabotaged, but then he said he could tell it had been leaking for quite awhile, all he did was tighten a couple of fittings that were loose, and when I said, "Fittings that didn't loosen all by themselves," he said, "That's right." He then only charged us $65 instead of their standard $89 for the first hour. I reminded him that when I called two days prior to make an appointment (I told them it wasn't an emergency since we had a plastic tub catching the water) his wife had told me over the phone that the minimum cost would be $89, and Gary said, "Yes I know, but I didn't really do anything!" So we were VERY pleased with Gary's work (well, you know, his "sort of" work), his attitude, his honesty, and his price. I asked him if HE had a giant sticker we could glue over the top of the Able Plumbing on our garbage disposer and he said no, he doesn't do that to other people's property, that all he has are small magnets, but he did help me get the top layer of the Able plumbing sticker off! Very nice guy, small family business, experienced, and fair priced. What else could we ask for?

He was very good, thorough and knowledgable. He also even offered to clean out the tub.

I called on New Years Day and I feared that I would be hugely charged for a holiday rate. There was a reasonable extra charge for the holiday, but it seemed very fair. The worker (Gary, I think) came to my home in Durham and found a break and blockage in the connection in the pipe where it connects to the septic. The whole process took several hours to complete. I was very impressed with the thoroughness of the work. He came when he said he would and the cost was right in line with the quoted price.