Lambert's Masonry Supply

My wife and I viewed freestanding woodstoves at Lambert's, thinking of purchasing a more expensive model, but the agent sold us a less expensive model, basically he said for the money and quality the lesser expensive stove was more superior, I appreciate that he wasn't set on selling us a more expensive model. Delivery date was scheduled for two weeks. 5 weeks later, after we intiated a call the stove was delivered the next day. The stove differed in the apperance having legs rather then a pedestal, the agent stated he wasn't able to recall a pedestal model in his showroom that he sold to us. Over the phone we let him know that we sold the existing stove and hoped he would help us move it into a trailer outside the backdoor, at that time he agreed to moving the old stove. When he arrived to install our new stove he was taken back on how big the old stove was, though I showed him pictures and described to him the stove 5 weeks earlier. He would only move the existing stove outside the backdoor, though he had help and moving dollies with him. Installation of the new woodstove was painful, minimal tools to do a professional job, a large mess afterwards that I needed to clean up, creosote everywhere, black handprints on the hearth. They were anxious to get out of there as quickly as possible. Great product, very poor customer service.