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Fletcher's Plumbing & Contracting Inc

Plumbing, Water Filtration and Softening, Drain Cleaning,

About us

Fletcher’s Plumbing & Contracting, Inc. provides 24-hour residential and commercial plumbing installation and repair throughout Northern California. Whether you need bathroom remodeling, water heater repairs, new sinks and faucets, water line replacement, drains unclogged, or commercial and institutional plumbing, the professionals at Fletcher’s Plumbing & Contracting, Inc. have the skill, experience and state-of-the-art technology to handle all your needs. Our service trucks are fully stocked with all the equipment required to do the job efficiently and in a timely manner. Since plumbing problems come at all hours of the day or night, we offer 24-hour emergency service. Our service technicians are here to help you resolve your emergency. Locally-owned and operated since 1973, we have a proven record of customer satisfaction.

Business highlights

51 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing. Backflow Testing. Hydrojetting. Excavation & Supersuction Vacuum. Sewer & Line Locating. Leak Detection. Trenchless Technology. Repiping. Remodeling - Bathroom & Kitchen.

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.414 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
0%
3
14%
2
0%
1
7%


Rating CategoryRating out of 5
quality
4.6
value
3.9
professionalism
4.6
responsiveness
4.4
punctuality
4.5
Showing 1-14 of 14 reviews

Linda Y.
03/2017
5.0
water softeners
  + -1 more
I had a good experience with them. I didn’t compare the price.
Description of Work: They installed a water treatment center. They haven’t done any plumbing work per say except for installing our water treatment system.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,900

Kevin H.
09/2016
1.0
plumbing
  + -1 more
This company is ridiculous very poor work and horrific prices!! I purchased a Kinetico water system while living in Vacaville and we loved the system so much we paid for them to come out and uninstall system so we could bring it to our new house. When we moved we asked our Kinetico dealer down there for the closest to our new residence in Loma Rica for it to be installed. Fletcher's was given to me as contact well the first time I called and left message I was never called back so a week later I called and asked for them to give me a quote. They scheduled to come the following week. The price I was was quoted was almost $3,000 dollars! I couldn't believe it but with retreat we moved forward as we paid a small fortune for the system already! Thinking a Kinetico dealer would keep in mind they are a dealer but they didn't charged me that price which is insane right!!! Well I wished I could say that was the end of the story but it is not! We had it installed in June which the installer had to come back once just to fix a leak! So I was watching system and noticed salt level not going down at all and water didn't seem right. So I called them to come back out and test my water inside and the outside water as it was supposed to raw water! I was extremely disappointed to find out the water in the house was not soft at all and clearly wasn't installed correctly!!! I was assured when installed the water would be tested but after installation I never seen the installer test the water! The worst part is I have been using for over two months on all my appliances thinking they were good well I guess not!! Story is still not complete so you would think after contacting and them finding out over a week ago they did not install correctly they would have come back immediately but still not!! I had to call back three times to see why they haven't come or contacted me and finally last week end of August I got a calm and the installer would be out Tuesday the 6th of September in the afternoon!! As I am writing this the time is 2:47 PM and I still have not seen anyone nor have I even received a phone call to tell me a time!!! Mind you this will be the fifth time we have had to change our plans to wait for them to show up for work total and this is ridiculous!!! Who wants to bet if they would have done my work and I never paid them for their service or my check bounced they would not let this rest and would expect to get paid!! Well I am the same way I have waited for them feel like I got ripped off in the first place but wanted my appliances protected and now come to find out they haven't been I am furious to say the least!!! This should be a huge warning to everyone needing plumbing repair and go to the next guy because they will not fix it proper nor come back when they don't!! And they over charge people for their work even Kinetico dealer this is disgraceful!! Well still waiting to hear from them as it is now 3:30!! Good luck and beware!!!
Description of Work: They installed A Kinetico water system and they were the dealer and installer for Kinetico water system for my area!!

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,964

Response from Fletcher's Plumbing & Contracting Inc
Yes, we do have a $29.50 call-out fee for a visual inspection and quote. Call-outs that require more than a visual inspection, such as crawling under a house or in an attic, may incur an additional fee prior to providing a quote. When a service call is requested, every caller is informed of this and asked if they are the homeowner. We do not schedule service calls unless the homeowner gives permission. Our dispatcher followed this procedure. In your case, however, you stated that you were the homeowner and agreed to the call out fee of $29.50. Even though you provided our dispatcher with fraudulent information and we responded to the call appropriately, you were not charged the call-out fee this time as a courtesy. Because you provided false information, such as your name--[Member Information Removed]--not [Member Name Removed]. as you posted in this review, and are not the Property Owner, your name and this address have been flagged by our front office.

Sharon S.
10/2015
3.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Patrick C.
03/2015
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Clogged tub in master bath. They snaked it and had it unclogged very quick.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Jean L.
01/2015
5.0
plumbing
  + -1 more
They were able to accommodate a same day appointment to properly cap a gas line behind clothes dryer. We wanted a licensed contractor to perform this task. Can't be too safe with gas lines.
Description of Work: Capped off a gas line to dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$124.5

John N.
04/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: My AO Smith water Heater went on the Fritz and they brought it back to life. Pete was awesome!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jay F.
03/2014
5.0
plumbing
  + -1 more
Rick arrived on time, and was friendly and professional. He removed the toilet, replaced the wax seal, and reinstalled the toilet. The work was completed before i knew it. All traces of the work were cleaned up and removed, and what remained was a clean, dry floor, a clean toilet, and brilliant new caulking. Overall excellent in every way. Thanks Rick! I will definitely call Fletcher's if and when I need any plumbing work done in the future. AAA+++
Description of Work: Fixed small water leak from the base of the toilet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

connie M.
02/2014
5.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$480

Helena S.
07/2012
5.0
plumbing
  + -1 more
The guy was very efficient and knowledgable. He was very good about explaining what he was doing and how I could prevent the problems in the future. I also felt that he was very honest and professional.
Description of Work: I had some plumbing issues regarding my toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rick M.
06/2012
5.0
plumbing
  + -1 more
Our experience with them was good. They were punctual. They did a good job, although we thought they were a little over priced. We don't use plumbers often and so we don't know what they charge.
Description of Work: We used Fletchers Plumbing for plumbing services.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Scott S.
03/2012
5.0
plumbing, water softeners
  + 0 more
First I called the them and they took down my information to pass to one of the water treatment people. Within about an hour I was contacted and an appointment set to come out to my home. When they arrived the tech put covers on his boots to make sure not to track dirt into my home. He sat down with me and asked why I was concerned about my water and what my main problems were. He also explained the steps that would be done to find an answer to why I was having this problem. He went through and checked the backs of my toilets to see what had collected there, never thought to look in there myself. Then he brought in test kits that looked like a small labratory and tested my water. After the testing he went over what was found and what it all meant to me. He then went over options for treating my water and why each option was different and what it would do. I ended up choosing the top due to warranty and flow for my home. When installation day came the tech that came out took the time to put down tarps to make sure that my floor stayed clean.He went over were the systems would be installed and what to expect. It took him most of the day to install it and then he went over how to take care of it. Really nice young man who I would ask for again if I needed other work. After about a week the treatment tech called me to find out how the system was working and if I wanted to have the water tested again. I noticed such a huge change in the water that I knew it was working.
Description of Work: I had a real problem with my water. It smelled bad and stained everything in my home. Fletchers sent out a water treatment pro that took the time to talk with me and then test the water in my home to find out what was causing the problem. After that they gave me options to treat my water and explained the diffence to me so that I could make a discission. There was no hard pressure or shock tacktics like I have had through others.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Sherry H.
02/2012
5.0
plumbing
  + -1 more
Great experience. Salesman/technician was polite, efficient and easy to work with. Got a great price and the work was done immediately. When a problem arose with the water source, the Fletcher's rep called the local water company and had them come out to fix an outside valve that was faulty . I had asked the water company about that valve a couple of times and they never did anything! It got fixed so we have better water pressure than ever. The workmen were clean and left not a trace of the work they did. I would have Fletcher's back again in a heartbeat.
Description of Work: Hot water heater went out right before the holidays and the week before I had surgery. Called Lowe's, Home Depot, Sears, and Orchard Supply Hardware. OSH told me to call Sears for installation and told me I'd need a permit to change my water heater. Lowe's and Home Depot don't use local contractors so I would have to wait at least two days for someone to come out. Fletcher's sent out a guy who gave me an estimate on an A.O. Smith water heater that was a couple of hundred less than any other store. The A.O. Smith water heater I was replacing was installed more than 25 years earlier so I figured it was a pretty reliable brand. When I asked how long it would take to install, the rep said he could do it immediately. They removed the old water heater from the basement and installed a much bigger more energy efficient one within a couple of hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Robert H.
04/2010
3.0
plumbing
  + -1 more
The work was done in a professional manner by Branden. He cleaned up after himself. The negative part is the price, they charge $29.50 just to show up and give you an estimate, then they flat quote from there book. The price given was $371.00, they don't negotiate or do anything on an hourly rate. Lowes, where I purchased the toilets would have done the same job for $150 per toilet.
Description of Work: Replaced two toilets in two of my bathrooms with toilets that we supplied. They merely put the two toilets togeather, took out old toilet and replaced with new toilet.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$371

Response from Fletcher's Plumbing & Contracting Inc
It's great to hear that Branden provided you with great service. All of our technicians are skilled servicemen and take pride in keeping your home as clean as they found it. We are sorry you were not satisfied with our pricing on toilet installation. We value you as a customer and always want to provide outstanding service and value. Having reviewed our service history from your service call it looks like the total was $351. We do try to keep our pricing competitive and hope you will give us an opportunity to meet your expectations in the future.

Sue M.
09/2007
5.0
ceramic tile, home remodeling
  + 0 more
So far so good with everything they installed. We are very pleased with the final positive outcome. The whole experience was so worth it. The kitchen remodeling was such an instant upgrade to my home.
Description of Work: Our home had all new copper pipe removed and replaced through our entire house. They also installed all new cabinets, tile and light fixtures in the bathroom and kitchen.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$56,000

    Contact information

    1905 Nord Ave, Chico, CA 95926

    http://www.fletchersplumbing.net

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    #309313 A, B, C36
    Trade License Locale
    California
    Trade License Authority
    CA State Contractor License
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Water Filtration and Softening,
    Drain Cleaning,
    Kitchen and Bath Remodeling,
    Ceramic Tile,
    Sewer Cleaning,
    Drain Pipe Installation,
    Water Heaters,
    Septic Systems,
    Countertops and Backsplashes

    FAQ

    Fletcher's Plumbing & Contracting Inc is currently rated 4.4 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Fletcher's Plumbing & Contracting Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Fletcher's Plumbing & Contracting Inc does not offer free project estimates.
    No, Fletcher's Plumbing & Contracting Inc does not offer eco-friendly accreditations.
    Yes, Fletcher's Plumbing & Contracting Inc offers a 5% senior discount.
    Yes, Fletcher's Plumbing & Contracting Inc offers emergency services.
    Yes, Fletcher's Plumbing & Contracting Inc offers warranties.
    Fletcher's Plumbing & Contracting Inc offers the following services: Plumbing. Backflow Testing. Hydrojetting. Excavation & Supersuction Vacuum. Sewer & Line Locating. Leak Detection. Trenchless Technology. Repiping. Remodeling - Bathroom & Kitchen.

    Contact information

    1905 Nord Ave, Chico, CA 95926

    http://www.fletchersplumbing.net

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day