Earl's Performance Plumbing

Description of Work: Replaced a connection between street water service and main line into my house. I have no complaint about the quality of the service. However, considering the length of time the job took, the materials and the effort, and in light of the fact that all the excavation of the site and refilling was done by me, I think the expense was excessive.

Description of Work: Camera inspection of kitchen drain and cleared tree roots.

Description of Work: I had a leak in a shower that required opening up the tile wall and replacing the valve and shower stem. Greg was able to solve the problem with very little damage to the wall. The job was difficult (the house is very old) and required more time than anticipated. He was there till after 9:30 pm working to finish the repair. The leak is gone. This was not an easy leak to solve, in the past other plumbers failed. Earl's plumbing finally fixed it.

Description of Work: Called to assess water heater as to whether it could be repaired or needed to be replaced. Upon inspection we found that it needed to be replaced immediately due to a dangerous condition.

Description of Work: Replacing my water heater. Very professional. But expensive.

Description of Work: I believe I have used Earl's Plumbing a couple of times. The last time I used them was for a shower faucet repair job of a rental., I scheduled an appointment with them to to meet and work with the tenant and send me the bill as I was going on an extended trip in a few days of that. At the rental, their plumber employee assessed the problem and said there were a couple of options, one being a more temporary low cost fix, about $100 and the other, which was the better fix, and he recommended we should consider doing that, would cost about $125 more, and he would have to return the next day, with the proper faucet and parts. The next day was a Sunday, and we were pleased to hear that there was no extra "Sunday" premium charge. | |Since we were out of the country, we had not called the tenant , and since he did not try to contact us, I presumed the job was done. (returning the next day to replace the faucet). | | About a month later, I contacted tenant and found out that the plumber did not return on Sunday or call to re-schedule or anything. The tenant thought I decided not to spend the money to replace the faucet and just stick with the more temporary fix. | |I had already paid the bill from Earl's for the charges of how it was supposed to be done. I called Earl's and spoke with the Manager (I believe was the owner). Apparently the office received incorrect paper work from the employee and no one was aware that he never returned back to finish the job. | |There were some other similar problems with that employee and he was let go just after coming out to the rental. | |Technically, the work that was done, was done very well, and it solved the immediate shower problem, SO, this review is not a negative one, while, yes, maybe the manager or office could have followed up with the few customers that first employee had done work for just to double check if there were any issues going on, but, I believe all in all, it was one of those unforeseeable kinda of things..... AND, I will definitely compliment them as to how politely and professionally they took care of us and a plumber could be out there within a day, or would speak directly with the tenant to schedule the appointment (which is a really good thing in itself). | |Once again, this is a positive (favorable) review even though there was an issue to work out, which was more of a bad apple employee issue that they took care of on their end. | |I would call this instance, 'an exception to the rule' , kind of issue that happened. I would call them back again as well as recommend Earl's to you. Saying that, please bear in mind, that, in my experiences, when there is an employee of the company you are hiring, who is coming out to for the service call, that this review and recommendation is only as-good-as their employee who comes out to do the work. They made-up no "excuses" for that employee and took full responsibility, told me that he was no longer with their company, and just being straight up and straight forward with us, and then promptly getting the work done as was supposed to have been done. A | |Anyone can have a bad day, and that should not cripple ones' thoughts about some one or a company, especially, when other work they have done for you has been fine. | |THESE ARE REAL PEOPLE AT A PLUMBiNG COMPANY WHO HAVE DEMONSTRATED TO US, THAT THEY WANT TO, and do , do, good work.

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Description of Work: fixed the pumphouse put in a failing pressure switch and did repiping checked to well pump electric.

Description of Work: Disposal

Description of Work: There Bid was too expensive for me.

Description of Work: new toilet. Installed in 2006. Did not tell me it would be a low flo. Did not seat correctly.

Description of Work: They checked my kitchen faucet for leakage and determined that I needed a new faucet, which they got for me, and also installed it. The work person was very polite and was prompt for arrival. I would absolutely use them again. Good, prompt, service.

Description of Work: They came over to check out shower . The gentleman took a very important piece with him a cartridge. My housekeeper was there. I just wanted an estimate. He said he didn't Take the piece but it was gone. Never had him back

Description of Work: Replaced cartridge in shower valve

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Description of Work: Old shower stall needed demolition and rebuild. The plumbing part went fine...plumber competent and professional. But they came back and asked an additional $500 so they could bring in a tile "specialist". His work looked sloppy and uneven. I would use Earl's again without a hesitation, but ONLY for their plumbing.

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Description of Work: Installed a tank less water heater.

Description of Work: Replaced a kitchen faucet fixture. Earl's quoted me half the price that Brown's Plumbing charged me to replace the sane fixture 4 years ago. That one had totally corroded and fallen apart. Not only did Earl's replace it , but didn't charge me to to come out and give me estimate (whether or not I used them for the job). They also gave me lifetime warranty on faucet for as long as I was owner of house. I also asked them to give me estimate fir installing a garbage disposal (don't have one). It was 600.00 less than I was quoted by the other company. The only thing I haven't received yet is the itemized bill/statement (house is a rental) but it was right before the holidays. Will call to remind them.

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