CHICO GRANITE & MARBLE WORKS INC

Let me start by saying that these are the nicest guys you would ever want to meet. We had paid for the job long in advance to secure the start date. We were told the actual instal would take 3 to 5 days. We had other contractors lined up before and after the granit contractors so their start date was important. We kept in constant contact with them keeping them informed how the remodel was progressing. When there start date arrived we were told that they were really busy and our start date was pushed back 10 days. When they arrived with the countertops they had the wrong edges on the countertops so back to the shop for another week. When they arrived the next week they installed the countertops only to leave for another week. While we now had our countertops we could not instal the stove because they had not left enough space so the following when they returned they had to grind down the countertops in the kitchen creating a great granit mess in the house. They now instaled the backsplash! They did not seal under the backsplash on top of the counter, they miscut some of the holes for the outlets, they scratched the walls, they scratched the new cabnets, and they knocked a small hole in the drywall while installing the windowsill. When they sealed the countertop they accidently got the material that they use to seal the granit on the new tile floor. I was able to repair all of the damage that they had done myself but I did not feel that it should have been my job to fix their mistakes. When I mentioned to them about the scratches and damage they went into an explination of how it was the caused by the way the cabinets were constructed and how it would all be an easy fix. Never an offer to repair the damage. It took me a total of 7 hours to correct the problems. Not easy to my way of thinking. In the end we have a nice looking kitchen but there was a lot of frustration getting here.

GRANITE IS NOT INSTALLED YET (WAITING FOR KITCHEN SINK). THEY PICKED UP SLAB FROM GRANITE DEALER VERY PROMPTLY AND HAVE BEEN VERY HELPFUL IN PLANNING AND WORKING WITH US ON THE KITCHEN REMODEL.