Build.com Inc

Fast, accurate, and professional. There is not a lot to say as everything went so well. I ordered a toilet from them on 10/12/12. They got right on the order and shipped it immediately. The shipment came in two packages, both of which were wrapped well to protect against damage. I had previously ordered a different toilet from eFaucet.com and had terrible experiences with that company. Within just a few minutes of placing my FaucetDirect order, I ordered the exact same toilet from Wayfair.com. The Wayfair company has been sending me e-mails about the order. The latest is that the shipment is again delayed and is now expected to arrive by 11/27/12. Whether it arrives then or not, I will not be using Wayfair again. Their price was a little higher than FaucetDirect, and taking so many weeks longer to ship the product is just not acceptable. The reason I ordered toilets from different companies is that, while these are for my own house, I have started a new residential construction-related business which may sometimes entail replacing existing toilets in other houses. I wanted to get experience with different companies before a job comes along needing that service. FaucetDirect.com is the same company as Build.com.

An excellent experience on this first time purchase from FaucetDirect.

Company advertises "lifetime warranty" on its products but does not provide it. New faucet failed, leaking almost from first installation. Company stonewalled email requests for replacement and eventually sent parts to repair. When requested to cover installation cost, Company spokesperson said "It is our policy not to pay for service" What good is a "warranty" that leaves the major cost of repair uncovered? Customers should be warned not to put any trust is the Delta "warranty".

Not happy because they never told me my limitations on returns.