The Right Choice Heating & Air

Great customer service, very informative and thorough with explanation. Great interaction with a positive attitude. Would definitely recommend Eric M. to come back and help me again.

Benji came to my family home for an maintenence on our air conditioner. Benji was so nice and respectful to us especially to mommy. He provided the service even check the vent in my mom's room. Thank you so much Benji for your service.

Benji was great. Thank you, very knowledgeable, helpful, professional and good to work with.

Jeremy was polite and on time. He answered all questions, explained what I didn't understand, and did an excellent job! I would surely recommend him.

More like The Wrong Choice. I recommend avoiding this company. They seem to create problems rather than solutions in order to propose extremely costly repairs. They are scammers. They reached out for our scheduled maintenance (pursuant to a 5 year plan they push so they can come and basically do nothing except recommend expensive repairs). Here's what transpired with a pushy, rude technician named Alex. We confirmed Right Choice's bad behavior by having a second company come to assess their work and their recommendations which was just wrong. 1. Alex did not replace the filter for our downstairs system. We paid for your maintenance program such that this should have been done automatically. 2. He left parts unsealed off the furnace downstairs in the basement as well as his trash. 3. He put too small of a filter on the upstairs vent instead of cutting a larger one to size. This means there was a hole causing no filtration. 4. Our downstairs heater didn't work but our AC did. We raised this during the maintenance check. The thermostat was working before he came. He left and the thermostat and AC didn't work at all after he serviced our system. So we were worse off. He came back and claimed that his furnace testing caused the system to fail and now we need to replace it. When I pressed him he admitted he caused a fuse to blow but then failed to replace the fuse on the downstairs furnace so we could use the AC on the lower system. The second company did this in two minutes. His statement that it would just blow after one or two tries was simple speculation and not true. He did nothing to try and rectify the situation and tried to use his mistake as a way to get us to buy a new furnace. 5. He grossly overstated the problem with the furnace stating that it should be fully replaced. The new system would cost $7,000-10,000. Replacing the damaged parts instead was estimated at over $4,000 by him. The new company said it was a simple issue, that the furnace still had a lot of life in it and replaced the furnace inductor for $600 including labor. So Alex was not only negligently incompetent but pushed for expensive solutions that weren't necessary and had a bad attitude. He threatened to raise the price due to the summer season if we didn't accept his proposals on the spot. Meanwhile one of the managers Lorraine pretends to care but is really just a sales woman who will say anything to placate a customer but then disappears when you call them out on their grift.