Roto-Rooter Plumbing & Water Cleanup

They are pretty good. He was very honest. He did not charge us. He could have said you need new stems or you need new whatever. He was very honest with us and I thought that was very good. I don't know what their regular price would be but for this it was an A.

It went okay, but it did not fix the root of the problem, which was root on the sewer pipe.

Excellent. Louis came out and did a fantastic job - cannot recommend highly enough

It turned out that wasn't the problem at all. My guarantee wasn't useful.

They let me know that they wouldn't quote me on a sewer cleanup job until the service provider is on site to see the job. The guy came out and looked my very simple project that typically costs $75 quoted me at $250. I am a little old lady, and I was shocked that a job that typically only costs $75 could be quoted so highly. I was so appalled that he had tried to take advantage of me that I told him to leave immediately. I decided to wait until my regular plumber comes back.

The work was so-so, the price was fair, nothing terrible, and the guy was nice. He left a leaking sink and apology when I called him back. He came back the next day and fixed it. The quality is not a hundred percent, but was okay. Overall experience, I will give him a B.

Folks were very responsive, provided a quote after the visit, and laid out exactly what and when they will do the services. The gentleman in was very professional. Only reason I gave a "B" on quality is that he forgot to connect the water heater hose properly, which Ieaked a bit and I had to do afterwards. Not a big deal, but would surely expect these amll things to be taken care off.

Excellent phone response. I called late Monday night and they scheduled appointment first thing Monday morning. Carlos arrived and used high tech sensors to find the leak. That cost over $400. He then turned off the water to the house so it wouldn't keep leaking and said another plumber would be coming by to fix the problem because the entry to get under my house was too small for him. A few hours later another guy showed up, but the entry was too small for him too, so he called another guy. You guessed it, it was too small for the third guy too! So at 7:00pm a 4th guy showed up (Robert) and he was able to fit he stayed until almost midnight capping off all the leaks and basically making temporary fixes so we could at least use the bathroom and shower. We still couldn't use sink, dishwasher, or water from fridge, but it was better than no water at all. On Friday (Robert was off on Thursday) Robert was back at 9am to complete the work. He left at 6pm with everthing done. He replaced the ice maker pipe and put it inside the cabinets this time (instead of under the house) and installed a shutoff under the sink. He also replaced the "santee?" looks like a "T" that had a broken connection to the kitchen sink pipe. He snaked the kitchen sink pipe before reattaching it. He also fixed small leaks under the bathroom.

The Roto Rooter guy showed up and said if I wanted him to take a look at the problem the charge would be a minimum of $210 for any fraction of an hour. Last time they came out it was $89. He told me that they can charge whatever rate they want and he was going to charge $210, didn't matter that the last Roto Rooter guy charged $89 for the same thing. I will never use them again.

Jaime was efficient and excellent. He is also clean and extremely friendly. He is a package deal.

Super friendly and high expertise. They came right out and did a great job.

We had an apparent clog in our sewer line causing some backup into our basement from a drain on the floor. I made an appointment with Roto-Rooter through their website for 8-10am on 6/12. Although they were late getting here, they did make no fewer than 3 phone calls between 9:00am and 10:30 letting me know they were running late and giving me updates. Aaron arrived at about 11am. He was very courteous and professional. He asked questions and told me what he would do and how much it would cost before beginning. He cleaned the wheels of his augur machine before entering our house and cleaned them again before exiting the basement. He finished the job much sooner than the 2-hour estimation on the work-order he had me sign before starting. He gave me some good advice about keeping the line clear and suggested further steps if we found this to be a recurring problem. The service came with a 6-month guarantee--any clogs within six months, and they would come back out and augur it again for free. The only reason i gave them a "B" for price was because I have no reference for what auguring 100 feet of sewer pipe should cost. It seems kind of pricy for an hours worth of work, but on the other hand, it seems a small price to pay to be able to take a shower without the worry of flooding one's basement!

Roto-Rooter Plumbing and Drain Services as far as the work they did a nice job as far as what they did. What they didn't do they didn't plug up the holes in the house. They just left it the way it was. I haven't talked to them about it yet. Another thing that I was a little bit concerned with too was the size of what I had in my sink down to the trap, they changed the size of it, I don't know what size I had but it was a larger size, they changed it to a smaller size. They didn't discuss any of that with me.

Roto-Rooter gets an A Plus!! In contrast, a year earlier I called a big company I found in the yellow pages when we had a water line leak at the base of the same toilet. It was a heavy sales push. The plumber couldn't give me an estimate without removing the toilet. One thing led to another, starting with and quot;Well, it will cost you $160 for me to take the toilet off to see the problem.and quot; What am I gonna do if I decide the proposal is too costly? I would have had to pay him to put the toilet back and then find another plumber! Sadly, I think some plumbers know you are desperate and will agree to the quickest solution. It's and quot;foot in the doorand quot; salesmanship. Also, I believe that sometimes the guy who comes to your house is a subcontractor who gets jobs under the umbrella of a company name. They get a percentage of everything they talk you into. Aside from the work that was necessary, he tried to talk me into a new toilet for $800 which I declined. The job eventually cost $1745 which included replacing a faulty toilet handle on another toilet for $90!!!! This was work for my 88 year old mother, and this is a company that advertises a and quot;senior discount.and quot; After paying for a $1655 job, I think they could have thrown in the cheap plastic toilet handle for free. It took the plumber about two minutes to install it. It's possible that the $1655 was a fair price for the work completed (he did fix the leak), but the pushiness of the plumber made me doubt it. Of course, shame on me for agreeing to pay $90 for installing a plastic toilet handle, but I was tired from the ordeal and wanted it done. On top of everything, he hinted that if I called the company to tell them how great a job he did he might get a bonus of free movie tickets for his family. I definitely knew I wanted a different plumber on the next call. I will not call them again. Enough about the bad guys. So let me tell you about the good guys: Robby of Roto-Rooter was so nice, respectful, informative (I never knew you could go through the roof vents! We had cleared a backed up toilet (same d*** vine) a couple of years earlier when the plumber went through the toilet - what a mess!). Robert worked on the roof and did not disturb my mother or her routine one bit! He was honest. There were no hidden costs. He told me exactly what it would cost, and he didn't try to talk me into something else. I saved his number in my address book. Luckily, we haven't had any problems since, but this particular Roto-Rooter is on my Speed Dial. And if we decide to install an outlet, I will call him. Robert came highly recommended by a local plumber (neighbor) who had used him on some big contracted jobs. He told me he would be fair. And guess what, it pays off! This is the guy I will call next time. So do you want one job for a lot of money and never get called back, or do you want a fair job and to be put on someone's rolodex for the future not to mention recommendations to neighbors and friends. Think about it. I will never call the first company I used again. I am going to call Robert of Roto-Rooter. Oh, and they sent me a thank you note for the business!! Classy!

My guys at Roto-Rooter Plumbing and Drain Services are excellent. The most impressive thing they did was that, some years ago, I needed the clean-out valve fixed and there were roots in it. They came out and quoted a certain price and started work. It took a long time, and more guys, and special equipment. They worked to 11pm that night and still stuck to their estimated price. I was amazed by that. I have used them many times over the years and they always do a good job. There was a time I thought I needed a new toilet and he said no you don't and fixed the one I had. When he thought I needed a new water heater, I said I think I need a new thermocouple, and he just did it. A lot of workmen wouldn't have listened but he was very friendly about it, installed the new part, and it worked. The work is always done well, and they are easy to work with because they work with me, which is great.

It was 2 days before Christmas and our toilets were backing into our showers. We were having company over for a Christmas Eve party and I was about to panic. I ended up calling Roto-Rooter at 5pm when the issue occurred for the second time in the same day. I was panicking not knowing if I would be able to get someone out to fix with Christmas so close and they sent a representative to my house the following day on Christmas eve first thing in the morning. They fixed the issue in about 30 minutes and said eventually I might need to do more work since my pipes are very old. He didn't up sell me on any other service and said lets wait to see if this helps and he thinks he got the issue cleared in the pipes. If anything goes wrong I will call them again and only have them fix my plumbing issues. If felt very comfortable with their work and future opinions. The rep was there on time and efficient. Thanks Roto-Rooter accommodating me and for saving my Christmas party. Ashley R.

Jaime was professional, skilled and knowledgable in trade. Extended courtesy and tried to please me.

I have a Rheem tank water heater that is just over 1 year old. I received the replacement part from the manufacturer under warranty and I asked the Rheem technicians about how long should it take to replace the part. They said about a 1/2 hour. I made my calls to different plumbers on Rheem's list of technicians in my area and decided to give Roto Rooter a try out of curiosity. All other plumbers gave me an upfront price of either an hourly rate or a job rate. The average...around $90 an hour. When I called Roto Rooter I asked for the hourly rate. They said they could not give one and a technician had to come out to see the job for themselves. I already had my part and the instructions it came with. Obviously I am not a qualified technician and I am not going to take any chances, but by the detailed pictures and instructions, I know it would take me about the same amount of time to build a computer from scratch with all the necessary parts. (Yes I am a tech geek) There are four steps to remove the part with one picture for each step on the front page. There are 8 steps to assemble the new part with three pictures on the back page. All the steps are one sentence long except for two. What are the second sentences? "Slide control down to lock position" and "Restore gas supply and check for gas leaks." YIKES!!! I was quoted over $300.00 for the job by Chris the technician. I said the quote was ridiculous and wished him a good day. After walking back to his truck ( for the second time; the first time he looked at the unit then walked back to his truck...what he went to look up or who to call I don't know) he came back and asked me what I could afford. I then said I do not do business with companies who try to haggle their customers for as much as they can get. I call it corporate greed. I give my business to companies who will give me upfront prices and not try to rip me off by exaggerating labor times. The amount of time it took the plumber I chose to install the part? LESS THAN 10 MINUTES!

It was a few years ago and everything turned out fine!

It came out okay. They were able to fix it. Their price was a little high.

They did good work. They were here all day. They stayed until they finished the job.

They have always been responsive. They are usually here when they say they will be. They know how to handle their work and if we ever run into any problems we would use them again in the future.

It turned out well. The price was average. They do quality work and I can't complain. They got the job done and in a timely manner. I will continue to call them when needed.

I've had 4 of their techs out here. One tech does not have any business being in the plumbing business and the other 3 techs were great. They did their job and did it quickly, which I appreciated. If I have another job I would call them again.

I had noticed another issue after they left. They said they didn't do it, but we never had the problem of the leak and puddles before. They did come back and get it fixed it to our satisfaction. Their service was great. The guys were all very professional. Their customer service receptionist was very good.