AMERICAN SPA SERVICES INC

Good service.

FOUND AND REPAIRED

performed the Service well

Great work. Very satisfied

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It has been several months that I have been trying to locate a repair service. The saga finally ended when another pool and spa service recommended American Spa Service AND finally the spa is fixed. After contacting American Spa Service the estimate and work were done in a week. Communication was great with this company. There was always someone in the office to take my call. Being the house is a rental and I don't live in the area, contracts were emailed and signed and faxed back. Responses to questions were always answered via phone or emails. Todd, who worked on the spa always called with explanations throughout the diagnoses and called when the repair was completed. Wish all repairs went as well! Goes to show, when working with a good company, it is possible and nice to know that they do exist.

Front office is friendly and responsive. The service technician, Todd, was out the next day, diagnosed the problem, got the part and installed it. Todd has been involved in the various repairs and upgrades to keep the old spa going and that continuity of service has been helpful.

All of my encounters with everyone - from the office staff to the tech has been professional and still friendly. From the first time I used this company until now, except for what I feel are high costs for tiny parts, I have been 100% satisfied. Since they are at the mercy of those selling the parts, I cannot fault them. I have used or tried to use other services, but this is the only one I would recommend without hesitation.

After weeks of trying to find a responsive, reliable, and affordable spa repair solution, I was about to give up! Thanks to Angie's List, I found a local solution that was available to help. The entire experience with American Spa Services was outstanding. From the first contact to set up an estimate to the final work performed, all of my expectations were far exceeded. First, the initial contact was prompt, courteous, and very helpful. The lady setting up the appointment set clear expectations on time and services to be performed. As I asked, the let themselves into the backyard, while I was at work, and identified the problem in the first visit. The total cost of this estimate was $65, which is very reasonable as you have to disassemble part of the spa to get to the inner workings. The immediately identified the problem(s) a bad O2 filter and a blown fuse. They advised the repairs would be $400. I asked them if a more affordable solution was available, and they advised I could replace just the fuse and have the spa working again, but the water would not be as clean. After careful consideration, I decided to spend the $400 to repair both the 02 filter and the fuse. They advised me the parts would take 3-5 days to order/receive. The parts came in early and they were able to move their appointment up a day, which was great. They called me and offered to do the repairs early, when they could have done nothing. Also, they completed the repairs while I was at work, demonstrating a high level of integrity and trustworthiness. During both visits, the left detailed notes about what was done and contact information if I had any questions. Today, it's rare to find a company that is focused on quality of work, attention to detail, and customer service that exceeds your expectations. You will not find a better solution for spa repair in the Southern California area. While I hope my spa doesn't fail again, I know that I have a great group of people waiting to help me get it fixed at an affordable price with stellar service!

They showed up on time and did exactly what I wanted them to do. They charged what they said they would but I expected the job to be more of a process than what it really was. They did an excellent job and completed it quickly.

The person at the company is very polite. Techs are polite enough, but the company admitted the second tech who put in the heater was new and not very experienced. They originally came out July 10, 2006 and it took a month to finally install the new heater. Now, after three uses, the heater is smoking and the spa is unusable.

I FOUND THE AMERICA SPA SERVICES TO BE PROFESSIONAL WHEN I CALLED THE OFFICE TO SET UP THE SERVICE. I FOUND THE WORKMAN TO BE EXPERIENCED AND A HARD WORKER, I WAS COMPLETELY PLEASED WITH HIS ABILITY AND HIS HONESTY WHEN I ASKED FOR advice ON CERTAIN QUESTIONS I HAD ABOUT THE SPA.