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ADT Security Services, Inc

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems

About us

ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada. Our broad and pioneering set of products and services—from interactive home and business solutions to home health services—meet a range of customer needs for today's active and increasingly mobile lifestyles.

Business highlights

151 years of trusted experience

Services we offer

Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Amenities

Free Estimates
Yes
Senior Discount

10 -20%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

2.84 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
25%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
2.8
value
2.5
professionalism
3.0
responsiveness
2.8
punctuality
3.7
Showing 1-4 of 4 reviews

Sylvia K. L.
11/2012
1.0
home security systems
  + -1 more
Marquis contacted me to reschedule my appointment and communicated with me. I had taken off my diamond ring since I changed my plans and was not going to be leaving the house. He arrived and I showed him where I wanted the unit to go. I set him at the dining room table and his eyes got really big. He used my calculator to show me the price for the unit. I went into the garage to get my check book out of the car. When I returned, he was very suspicious and anxious. He left quickly. I went to get my ring from the table and discovered that it was gone! ADT did absolutely nothing even after I filled out a police report.
Description of Work: I got a contract for 2 years with them after having my home broken into. Marquis Powell, the residential sales representative, came to install the unit. Price is monthly with my AARP discount.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0

$32

TERRI S.
01/2010
5.0
home security systems
  + -1 more
We bid out security and we chose ADT but we've used ADT in our other homes. When we have a question about system or something, they are very good about coming out and doing additional training and answering any questions that we have. So, I would give them all A's. They charge $60 a month for monitoring.
Description of Work: They put in a security system for us. They don't really service but they came out about three weeks ago to do some training for us because now my employer is in the house so she wanted to make sure she knew how to use the system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

ROSALIE M.
06/2008
1.0
home security systems
  + -1 more
I am a county defender so I needed the system due to people not liking me. I saw that there was a low battery on my system so I called them and they put me off for numerous weeks. The system then stopped working. I continued to call them and they kept putting me off. They finally sent someone and it still is not working. This whole process of them putting me off went on for six to seven months. They are continuing to send me bills but I still do not have service.
Description of Work: They provide my home with a security system for me.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$300

TASSIANA M.
03/2005
4.0
home security systems
  + -1 more
THE AGENT WAS VERY ATTENTIVE AND EXPLAINED THE PROCESS OF THE INSTALLATION IN DETAILS. THE AGENT WAS KNOWLEDGEABLE ABOUT THE PRODUCT AND THEREFORE GAINED MY CONFIDENCE.
Description of Work: ADT HOME SECURITY INSTALLATION WITH 24 HOUR MONITORING OF UNIT FROM ALL ENTRY WAYS.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$900


    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Home Security Systems,
    Home Automation,
    Home Healthcare - Medical Alert Systems

    FAQ

    ADT Security Services, Inc is currently rated 2.8 overall out of 5.

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    ADT Security Services, Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, ADT Security Services, Inc offers free project estimates.
    No, ADT Security Services, Inc does not offer eco-friendly accreditations.
    No, ADT Security Services, Inc does not offer a senior discount.
    No, ADT Security Services, Inc does not offer emergency services.
    No, ADT Security Services, Inc does not offer warranties.
    ADT Security Services, Inc offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM