Custom Pools & Remodeling

Overall nice experience.

Pool resurfacing as done quickly and cleanly. Price was better than others. They were very happy to explain the steps to me and did great work. The only reason I did not give them 5 stars is because their communication are lacking. They were not great at keeping me informed of their schedule. I had to email them a number of times to find out when they were coming.

Cool

Remodel was done quickly, 3 weeks, and price was fair

Worst experience of my life. The company is a complete shame. Did not do the work they were hired for. Hired them in March and still have a non-functional pool in July. A complete nightmare. I spoke to another one of their customers and he had the exact same experience. I believe the positive reviews on here are fake.

On time and on budget! Roger and Dan are great to work with. Would highly recommend this group.

nice

*** Do not hire them Please *** Please do not hire this company. I have had the worst experience in my lifetime with them. Our pool was in good condition, however we decided to re-plaster the surface since there was some concrete peeling off from the steps. We did not do much research during the pool repair hiring process. We are repenting that now. During the process along with plastering we replaced our skimmer too. During the skimmer replacement they did not glue the skimmer well and the skimmer started leaking and we were loosing 1-2 inches of water/day . After over 10-15 followups one Mr. Danial came to check the skimmer and suggested to do a leak test and he verbally committed that if its their mistake they will reimburse the leak detection fees. I had to spend over $500 for the leak detection. And found the leakage is happening through the skimmer which was replaced by Custom Pools. Again I did over 10 followups with them to fix it.. all these while we were loosing water over 1-2 inches per day. This has 2 issues (1) we are wasting precious water (2) my water bill doubled during the leak period. Ideally its their fault. Now the time to get the leak detection bill reimbursement, as usual they do not entertain your phone and respond your email. Somehow I got hold of them dialing from a different number and finally they said, they are not going to reimburse even the leak detection test bill, which was caused by their fault. My experience was really bad with these guys and will never ever hire them and I do not recommend anyone hiring them.

They were the best. Kept us informed. Always on time. Very nice people. Highly recommend them.

Excellent experience. Highly recommend

Scott came to my home to give me an estimate on remodeling my existing pool. He was very friendly and explained the whole process to me, I was especially impressed that it was a family owned and operated company for over 46 years and really cared about their clients. I was told they do not sub out any of their work, it is all their guys and I was told they would never start the job without a permit, all key reasons I chose to go with them. Both statements were not true, even after asking if we have a permit on two occasions and being told yes, I found out that they in fact had done all the necessary work up to the first inspection WITHOUT A PERMIT and that work had taken over 8 weeks. That explained the weeks of delay (they were stalling hoping the permit would be issued). Once permit was issued, we failed two inspections but no one (Daniel and job supervisor) from Custom Pools ever took the time to come out and see what was going on or apologize. When we finally got OK to pour concrete, a sub contractor concrete company did the work, not their own guys. Besides taking over 3 mos to complete the job, and me having to initiate the phone calls to find out what / when things were happening, and catching them in lies and conflicting stories from the sub contractors, my pool is done. I feel abused and taken advantage of. I relied on them being a reputable and honest company, my experience was far from that. Beware.

The entire experience was great. The work was completed when they said it would be. The finished project was close to perfect. Daniel was great. If I had it to do all over again these are the guys I would want on my project

Great price for fair price. $12,500 for pebble and tile in a 40,000 gallon pool. Not the fastest service in the world, took about 1 month.

Nice people, nice job but communication could be a little better on time lines

Workers are excellent and they are quick.

These guys were on time and delivered. Our pool is beautiful now so I can't fault them any. Yes I would recommend them.

Not much more to say, They stuck to there schedule and got the job done on time.

Be aware that timelines given by the sales reps aren’t set in stone. Issues come up and crews get delayed when doing a big project or remodel. Anticipated time to completion is not an exact thing. My project pushed out at least a week due to labor shortages and big projects ahead of me that didn’t finish on time. It’s just like going to the doctor or DMV and waiting even though you have an appointment.

😎 💪🏻👙👍🏻

Product and service met expectations.

The owner of the company came by twice to make sure everything was perfect. He has been remolding and has been building pools for over forty years. I have referred two customers to him already who have seen his work.

Custom Pools did an excellent job with new tile and new plaster on our 27 year old pool. They showed up as expected and cleaned up after their work. Their salesman made some suggestions that helped us choose the placement of the tile and the correct color of the plaster to give the pool water a nicer shade of blue than our original plaster. They returned phone calls promptly and the only delay was due to a week of rainy weather. I would have appreciated a little more detail in their instructions for restarting the pool but otherwise we are very satisfied with the project.

Easiest remodel I have done. They do their job, and were quiet, clean and accommodating. They finished on schedule and did a magnificent job. Our pool looks fabulous and I appreciate the competency of the crew. Matt and Daniel were terrific.

Very fast and efficient just cost a little more than I wanted to spend But did a beautiful job