Horrible, he became verbally abusive and hostile to me when we discussed this problem in his store. I was very embarrassed. I was very glad others were present. He is a predator and most likely inflates his bill as the job progresses for many others, like he tried to do to me. I think he preys on those who cannot advocate for themselves effectively.
Description of Work: I agreed to purchase a vanity from Carlos Quinto at Fifth Tile. I asked him if, at the completion of installation, the plumbing would be completed and the water would be working. He assured me it would be and that the plumbing charges would all be included in the initial charges. He said this was a complete installation and nothing further would be required to make the unit functional and cosmetically complete. He said he subcontracts the plumbing to a licensed plumber but assured me the price included these charges. He asked that my $1000 deposit be in cash or check so he could avoid paying tax on the transaction. I gave him the check and he then gave me a receipt that indicated the plumbing was not included, and none of the baseboards completed. He told me, in front of witnesses, that he kept all the cabinets, granite, basins, and supplies in his store room, and they were not special order. He also claimed the cabinets which were pre fab and made in China were made of Maple wood. In reality, the sides were made of plywood. When I asked for my money back he refused and said he would need to keep $300 of my money for a special order, restocking charge. He then informed me that the basins were not included in the original price either.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,000
Mark M.
01/2013
2.0
ceramic tile, home remodeling
+ 0 more
The completed product was satisfactory. It did take a lot of my extra time, money and work to complete it.
Description of Work: This job did not go well. This is my retirement home in a few years and I live many miles away. They informed me job was finished - not even close. No sink installed, no garbage disposal, microwave not even hung on the wall, much less wired in. I paid for a total kitchen install. Cabinets had nicks and scratches and several things needed to be replaced. Backsplash not installed either. Was a disaster. I had only paid 1/2 up front. When confronted with the prospect of not getting any more money if job was not completed, they did come in and finish the job. Not the best workmanship and it did cost me $1,000 more out of my pocket to hire electrician and a plumber, but the end product looks nice now. It was a harrowing ordeal, but glad to have a functioning kitchen again.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$9,000
Robert H.
07/2012
1.0
ceramic tile
+ -1 more
I didn't like what their work, it was horrible, they were not insured. I had problems with the quality of work. Their was a problem with communication. They were so many tiles unused. They lied to me and i'll never use them.
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Service Categories
Ceramic Tile,
Kitchen and Bath Remodeling
FAQ
Fifth Tile Inc is currently rated 1.5 overall out of 5.
No, Fifth Tile Inc does not offer free project estimates.
No, Fifth Tile Inc does not offer eco-friendly accreditations.
No, Fifth Tile Inc does not offer a senior discount.
No, Fifth Tile Inc does not offer emergency services.