West Coast Overhead Door

They were on-time making a special effort to get here when the sun was bothering the sensors. They readjusted the sensors and moved one back from the door so it would be in the shade. It seems to be working. The technicians were polite, friendly and courteous and showed a real concern for getting the door operating again.

They responded on the same day as I placed the order. Both the phone person and the responding repairman were very friendly and professional. The work was done quickly, and the price was great.

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Our garage was making a loud noise and was not opening. Called out West Coast Overhead and they were able to come out rightaway and instantly knew that the trolley was wore out. Replaced part and serviced the door and opener. Overall very satisfied and will use them again.

The people were competent and attentive.

They were supposed to install the garage door on June 14th. I ordered garage doors a month ahead of time. Its specific side is that it needs custom doors for shop and building. They are not standard height; so I ordered 18 and 21-inch panels, and they understood that. The week that it was supposed to be installed, I called them again to check and make sure everything is working out okay. They act in as if they lost my order. They sent another guy out, and re-measured everything. I said I need the squad stores next day because I was leaving town, and wanted security. They showed up on the last day of installation with the wrong size doors. The doors were 44", and they won't put the fillers in. I wouldn't allow that, so I went and talked to the owner. He offered to give me three-garage door opener. He couldn't get the right size doors for three weeks. Now, I don't need them. There is no point in putting them in now because I haven't done my interior drywall, and the point was to get in by this stage, so I could secure the shop while I was out of town. I asked for four weeks on it, first he said yes, and then I got a call a couple of days later saying that it will be here by the middle of next week. Then I called them, and he ditched me. He said I walked out on the deal, and he got really ugly. I paid with credit card, and they are investigating it now. They have taken the charges out of my card. I don't think I have heard things back from them yet.

What a great company and Dan was the best.! Extremely professional and many years of experience. Very laid back and wanting to make sure I was pleased. He walked me through the whole process, giving me choices and what would be the results of each. Because my current garage door matched the exterior trim of my house and is a focal point, I wanted the new door to match and not be the roll up cookie cutter variety. Out of 7 bids, he was 1 of 3 to come up with building a custom door. He also made suggestions to make it look like a carriage house door by adding hardware. He even put 2 boards close together in the center with the handles to make it appear that it opened there. In actuality, it is a roll back door. Dan was the only one to devise a way to have the trim meet the top. All the others said the trim had to be lower causing a long empty space at the top. There were other suggestions that worked, too many to mention. He also came under all the other bids while still providing extra work. After the house gets painted, Dan said he would come back to install the hardware and the key pad. Outstanding service, quality workmanship and was very easy to talk to and anxious that we do it right the first time.

My garage door was really messed up. Everything about this experience was great from how fast I could get the appointment to how prompt, knowledgable and cool the technician was. Terry fixed everything and explained what was wrong, why it broke, and what he did to make it work safely.

The initial job was good. The guy was very friendly and on time. He seemed to know what he was doing. I spent about $2000. The price was reasonable. I am not happy the way the door has worked out. It does not move smoothly now. It is a little noisy and jerks a little bit. It works fine. They warranted their work for a year but I did not call them. They were responsive. The guy who came out to do the work was professional. I think I will try someone else next time.

I told the whole story above.

They came and did the job well. It all worked out fine. I had no complaints.

They are the only company I've used in the 20 years I've been in my house that wouldn't stand by their work. When they came it was fine and it seemed like it was a different problem than the time before, but they want to charge me each time. I thought that being a customer for many years they might want to go out there and take a look to see if it was something else and it if wasn't then not charge me again. I have had good work done by them in the past other than this. I've never used another company so I think their prices are fair. They do always show up on time and if they couldn't they would call. I won't be using them again in the future.

Called and came within 3 hours, arrived when promised. I have had this door fixed many times and these guys are the best.

I accidentally jammed my garage door handle against the bumper of my pickup. This caused the door opener to stop working. I called West Coast Overhead Door because they had repaired my garage door a few years ago and were very good. I asked for Terry and the operator said they would squeeze me in that afternoon. Terry arrived a little before noon. I was surprise he was able to come so quickly. He replaced the broken gear, lubricated the insides of the opener, took time to make several adjustments, and made sure everything was working properly. The repair work was $150 and I purchased another remote opener for another $38. I have no hesitation recommending West Coast Overhead Door Corporation for any repair work.

It went very well. The extra effort on the part of the repairman solved the problem.

Very well. Installed mechanism quickly and on budget.

Prior to deciding on who we would hire, the West Coast rep repaired our currently broken door at no charge and then came back later with a free opener for our garage so we would have an extra. It was completed in the time promised, and works and looks great.

I called at 10 am, and a service technician arrived by Noon. Technician was polite, knowledgeable and professional. He provided additional services such as checking over the garage door, tightening loose bolts and provided instructions on how to grease the bearings and hinges.

I was happy with their service. They had removed and disposed of my old garage doors free of charge. They also guaranteed the door and the opener. They did install a beautiful garage door. They work was done quickly. They company knew what they were doing. They returned all of my phone calls when I needed to make the appointment.

THIS COMPANY WAS VERY RESPONSIVE TO MY CALLS. THEY CAME OUT EVEN THOUGH IT WAS A SATURDAY AND DID NOT CHARGE MORE. THEY GOT RIGHT TO WORK AND DID A GREAT JOB. THE DOOR WAS FIXED IN NO TIME AT ALL.