Tender Loving Care House Cleaning Service

House Cleaning, Window Cleaning

About us

We provide the highest quality of housekeeping service that’s guaranteed to turn your messy rooms into the flawless penthouses you find at five-star hotels, all without risking the cozy atmosphere you value in a personal home. We offer weekly, bi-weekly, monthly or occasional cleanings, arranged according to your personal necessity. All of our cleaners are our employees. We do not subcontract, use casual labor or call ourselves a referral agency. We take care of the taxes and Social Security for all employees. Our employees are covered under Worker's Compensation and State Disability, so if they are injured in your home, you need not worry about lawsuits. They are covered. We are also licensed, bonded and insured, ensuring that the service you receive represents the safety and security that you should come to expect from everyone within the service industry.

Business highlights

45 years of trusted experience
Women Owned & Operated

Services we offer

House cleaning, vacuuming, bathrooms & kitchens scrubbed, disinfected & shined, hardwood, laminate, tile & linoleum floors cleaned, garbage cans emptied & bed changing.

Services we don't offer

Laundry.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

4.750 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
8%
3
4%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.7
responsiveness
4.9
punctuality
4.8

Filter reviews by category

Showing 1-25 of 50 reviews

marguerite C.
08/2019
3.0
window cleaning
  + -1 more
One person came for a two person job. She did a great job on the bathrooms and kitchen, but no vacuuming and no windows were done. She was here for almost 5 hours. The job really needed 2 people to be finished.
Description of Work: deep cleaning of bathrooms(2) and kitchen, as well as vacuuming and window washing

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

$147

Response from Tender Loving Care House Cleaning Service
I'm sorry, but you must have the wrong company. We don't do windows. I refer a window company for calls I get requesting windows. Also, I don't have a client listed for your address. Please, call me so we can chat.

Bonnie M.
08/2018
5.0
house cleaning
  + -1 more
The TLC team is great! The owner, Patty Silva, was professional and offered a very competitive price. They did a great job for the deep clean. I have had one routine cleaning since the deep clean. Jasmine was on time, thorough and pleasant. Will definitely recommend TLC to family friends.
Description of Work: Deep cleaning for my home and scheduled routine cleanings afterwards

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Tender Loving Care House Cleaning Service
Thank you for your nice review, [Member Name Removed]. We appreciate you choosing TLC to clean your home. I'm looking forward to nice, long relationship with with. Patty Silva

Teri O.
10/2017
5.0
house cleaning
  + -1 more
the services performed were done very well
Description of Work: general housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Tender Loving Care House Cleaning Service
Thank you for the nice review, [Member Name Removed]. We are happy to have you as a client. It is our pleasure to clean your home. Patty

Michael M.
09/2017
5.0
house cleaning
  + -1 more
They did a wonderful job. Very thorough. It was a delight to come home to such a clean house.
Description of Work: Monthly house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from Tender Loving Care House Cleaning Service
Thank you for your kind words. It is our pleasure to clean your home. Thank you for choosing TLC. Patty Silva

Ellen F.
09/2017
5.0
house cleaning
  + -1 more
They come in and take care of the work that needs to be done. If i point out something special they do it and they are a friendly staff. Usually one comes out.
Description of Work: I used Tender Loving Care House Cleaning Service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from Tender Loving Care House Cleaning Service
[Member Name Removed], Thank you for taking the time to give TLC a nice review. It is our pleasure to clean your home. Patty

Josephine D.
07/2017
5.0
house cleaning
  + -1 more
It went very well. The employees were very punctual and listened as I showed them around the house and explained what needed to be done. The work was done in a competent manner and there was no mess when they were finished. I will continue to use Tender Loving Care.
Description of Work: Housecleaning - dusting, mopping, cleaning the kitchen and bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Tender Loving Care House Cleaning Service
Thank you for the nice review, [Member Name Removed]. It was our pleasure to clean your home and we look forwrd to cleaning for you for a long time. Thank you for choosing TLC. Sincerely, Patty Silva

Gwen F.
07/2017
5.0
house cleaning
  + -1 more
TLC workers have cleaned my house for over 10 years. They do excellent work and Patti, TLC's owner, is always willing to accommodate any special requests or schedule changes. I recommend them highly.
Description of Work: TLC cleans my house once a month.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Tender Loving Care House Cleaning Service
Thank you for taking the time to give TLC such a nice review. We have enjoyed cleaning your home for all these years and will continue for years to come. Thank you for your business.

Alexandra P.
06/2017
5.0
house cleaning
  + -1 more
Great after we got a few issues worked out but owner is extremely responsive and staff very professional.
Description of Work: Every other week house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Tender Loving Care House Cleaning Service
Thank you, [Member Name Removed]. I'm so glad that you are pleased with our service. You are a valued client and I look forward to providing your house cleaning for many years to come.

Rita H.
11/2016
5.0
house cleaning
  + -1 more
Cleaning services are excellent. Housekeeper is dependable and on time. If she is not available, TLC provides an alternate housekeeper. They are responsive to our needs and accommodate changes to the schedule. The housekeeper does a good job--we have the same housekeeper. We have had to change people a couple of times because of job changes, but TLC has worked with us to find someone who is good. We have been with TLC for many years and appreciate their quality service. We feel comfortable with their employees in our home and are happy that they are attuned to the fact that we treasure our home and our belongings.
Description of Work: Provided cleaning services for the whole large 2 story house. Dusted, polished wood, cleaned 2 bathrooms, vacuumed rugs, cleaned kitchen, cleaned hardwood floors, gathered trash.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Darrel J.
11/2016
5.0
house cleaning
  + -1 more
The individual assigned to clean our house on a regular basis does excellent work. the house cleaner shows up on time and is detail oriented and cares about her work.
Description of Work: Perform general house cleaning services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Bruce S.
10/2016
5.0
house cleaning
  + -1 more
TLC always did an outstanding job! My career involved a lot of traveling and they were always very flexible regarding scheduling cleaning to meet my needs. I highly recommend them. They are trustworthy and will treat your home as if it were their own.
Description of Work: Cleaned entire home weekly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

joanie U.
10/2016
4.0
house cleaning
  + -1 more
I have had Patty's team cleaning my house regularly for years now. They are professional, work with my schedule and are thorough. They do an excellent job on the scattered cat litter and my wood floors just shine. They stand behind their work and are very reliable. Cleaning days are my favorite day of the month. Thanks TLC!!
Description of Work: General housekeeping.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Leslie B.
10/2016
5.0
house cleaning
  + -1 more
Patty came to do a consultation in person. She was friendly and professional. Her worker was courteous, professional, and did a qualify job. I really liked them.
Description of Work: Housekeeping services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Tender Loving Care House Cleaning Service
Hi [Member Name Removed], Thank you for taking time out of your busy schedule to give us such a nice review. We appreciate it very much. It is our pleasure to clean your home and we look forward to many years of cleaning for you. Patty

George H.
06/2016
3.0
house cleaning
  + -1 more
OK - the person worked for TLC contracting. I doubt she was paid anywhere near the price we paid, and I certainly hope her SSI was paid, but she may not have been a documented worker. She would generally arrive late (agreed-upon time was 8:30 AM) and start at one end of the house or the other. She did fine with the vacuuming, sort of OK with washing the floors (could have changed the wash water more), didn't do that great of a job with the sinks (kitchen or bathroom) and didn't scrub under the rims of the toilets (pet peeve; went back a month later and removed all sorts of nasty mold, etc.). All that was fixable and I could have spoken with her. What REALLY irritated me was that we wanted to take a month off, so I left a voice mail message with the owner stating we'd call her. 2 weeks later, the cleaning person shows up on our doorstep (I didn't answer the door) with all her stuff, ready to clean the house. Unannounced. Uninvited. After specific "I will call you" instructions from me. So basically this owner just sent her out on a fool's errand and no doubt humiliated her. It was sad, and I felt bad for her. And I came to the conclusion that the owner was not someone I could trust and was a pretty shady operator.
Description of Work: Dusting, cleaned floors, changed bed sheets, cleaned bathrooms

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
1.0

$125

Nancy O.
12/2014
5.0
house cleaning
  + -1 more
I actually went with a company that was not on Angie's List for the house cleaning. It is called Tender Loving Care house cleaning services. They started about a month ago, 6 weeks ago. The cost is 110 every 2 weeks. My experience with them has been good so far. They are an 'A'. They have done everything that I had specified that I wanted done in the initial walk-through. They have been prompt. If a friend or a family member asked about them I would say that they shouldtry them. It was good. I have had better price.
Description of Work: They do a top to bottom house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Response from Tender Loving Care House Cleaning Service
Thank you, [member name removed], for your nice evaluation of TLC. We appreciate you taking the time to share your thoughts. You are a valued client. It is our pleasure to clean your home. Patty

Jim M.
05/2014
5.0
house cleaning
  + -1 more
The 2 persons that came did the cleaning did a very good and I'm very happy. They will be coming to clean every 3 weeks
Description of Work: They cleaned the rooms that we agree on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$115

Response from Tender Loving Care House Cleaning Service
It is so nice of your to take the time to write a review of our service. We appreciate you choosing TLC. It is our pleasure to clean your home. Thank you. Patty

sandra S.
01/2014
5.0
house cleaning
  + -1 more
I cannot say enough how AMAZING TLC house cleaning is! They were professional, prompt, and super accommodating! Patty came to my house did an assessment of our house and paired us with the perfect person for us. When Patty, the person assigned to our house, came to work at our place she did a FANTASTIC JOB. This Patty sealed the deal, it is because of her work ethic that I will be a continued client. Do not hesitate to call you will not regret it!
Description of Work: Cleaned my house. Which included: living room, kitchen, laundry room, bathroom plus two separate rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Tender Loving Care House Cleaning Service
Hi [member name removed], Thank you for taking the time to give us a review. I am so happy that you are pleased with the service. It is our pleasure to clean your home and I look forward to many years of service with you. Patty SIlva

Gwen F.
01/2014
5.0
house cleaning
  + -1 more
I used TLC from 1995-2000 before I moved out of the area. When I returned in 2003, I immediately reconnected with TLC, and they have been cleaning my house since then. The service is reliable, and the cleaners are professional. Patti Silva, the owner, always lets me know if the regular cleaner can't make it and asks if she can send a substitute. There is nothing like coming home to a clean house!
Description of Work: The house cleaner thoroughly cleaned my two-story house. She mopped and vacuumed floors, dusted, changed the beds, cleaned the bathrooms and kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Tender Loving Care House Cleaning Service
Thank you,[member name removed]. We appreciate your loyalty to TLC. It is our pleasure to clean for you and always strive to make your life a little easier.

William S.
09/2013
5.0
house cleaning
  + -1 more
We contacted Tender Loving Care and discussed our need. We were visited promptly, the home was reviewed and we were told what could be done and how much it cost. The house cleaner showed up on schedule and we were delighted with the work she did. We could not be happier with the person nor with the high quality of service.
Description of Work: Provided housecleaning service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

JEANNETTE K.
09/2013
5.0
house cleaning
  + -1 more
We have been a customer for a few years and the service is consistently high quality and professional. Valerie is a thorough and friendly worker. She demonstrated flexibility this last time, accommodating our having another service that installed an attic fan while she was also there to clean the house. House was cleaned very well as per usual. I greatly appreciate her reminders to restock cleaning supplies and her other messages about her service. Patty (the owner) is friendly, organized and flexible when I have to change a cleaning date.
Description of Work: Housekeeper cleans house interiors (all surfaces, bathroom, kitchen, floors, rugs). Takes out trash.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Tender Loving Care House Cleaning Service
Thank you, [removed members name]. We appreciate you having TLC clean for you and I know Valerie always looks forward to her visit with your cat. She calls him Rico Suave`. Looking forward to many more years of service for your home.

Jef E.
09/2013
5.0
house cleaning
  + -1 more
The cleaning has been excellent throughout our two year relationship.
Description of Work: Cleaned all surfaces, counters, floors, kitchen appliances, cabinets. Vacuumed and polished all floors. Bathrooms and bedrooms cleaned.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Tender Loving Care House Cleaning Service
Thank you, [removed members name], for your kind words. It is our pleasure to clean your home and we appreciate your business.

BETH E.
08/2013
5.0
house cleaning
  + -1 more
They are great - love coming home to a clean house once a month!!
Description of Work: House Cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from Tender Loving Care House Cleaning Service
So nice of you to take the time to give us a review. Thank you for letting TLC clean our home. Valerie and I are appreciate you, too.

Edith C.
07/2013
2.0
house cleaning
  + -1 more
I decided she was too expensive.
Description of Work: I talked to nher on the phone. She sounded nice but they would not work by the hour, and the price she quoted was high.

Rating CategoryRating out of 5
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from Tender Loving Care House Cleaning Service
I'm so sorry that you did not give TLC the chance to clean your home. If you had, I am sure you would have been very pleased with the cleaning and realized that we are very reasonable for the amount and quality of work. Perhaps you would like to call me back and I would be happy to come out to your home to give you a price quote.

Anderson D.
07/2013
5.0
house cleaning
  + -1 more
Patty came over to assess the house to provide cost of service. She let me know what the cost would be for every other week cleaning and provided a list of what things are cleaned on a regular basis. We have had a few different people and they have all done a great job. When ever there has been anything that got overlooked, I just leave a note to ask for the staff to make sure to cover next time or call Patty. I highly recommend them!
Description of Work: We have our house cleaned every other week. It always looks great!

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$90

Response from Tender Loving Care House Cleaning Service
[member name removed], Thank you for your nice comments about TLC. It is always our pleasure to clean your home. Patty

Andrew G.
03/2013
5.0
house cleaning
  + -1 more
I think that they are very efficient and I like the fact that they are local and don't give off any corporate image. I like the personal touch that they offer and I like that I was always getting a call or communicating with the owner.
Description of Work: I used Tender Loving Care House Cleaning Service to clean my house after I had some get-togethers and parties.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150
    • 1(current)
    • 2

Contact information

3243 Castro Valley Blvd, Castro Valley, CA 94546


Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
001994
Trade License Locale
California
Trade License Authority
County of Alameda
Trade License Expiration
12/31/2021
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Window Cleaning

FAQ

Tender Loving Care House Cleaning Service is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Tender Loving Care House Cleaning Service accepts the following forms of payment: Check
Yes, Tender Loving Care House Cleaning Service offers free project estimates.
No, Tender Loving Care House Cleaning Service does not offer eco-friendly accreditations.
No, Tender Loving Care House Cleaning Service does not offer a senior discount.
No, Tender Loving Care House Cleaning Service does not offer emergency services.
Yes, Tender Loving Care House Cleaning Service offers warranties.
Tender Loving Care House Cleaning Service offers the following services: House cleaning, vacuuming, bathrooms & kitchens scrubbed, disinfected & shined, hardwood, laminate, tile & linoleum floors cleaned, garbage cans emptied & bed changing.
Laundry.

Contact information

3243 Castro Valley Blvd, Castro Valley, CA 94546


Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM