Presidential Drain Cleaning And Plumbing

have been a customer of Presidential Drain and Plumbing for 2-1/2 years. Dave was responsive, courteous, and very helpful for most of that time (especially when I had a main line leak), until… On July 18, 2024 I had him come out to bid on installing a utility sink on my back patio (where I would provide the sink/faucet). As he is nearing the end of his career, he brought his apprentice, B., with him to bid the job. He gave me a reasonable verbal bid, which I agreed to. This job is not an emergency, so in deference to our existing relationship I let him put me off until after September 2nd (Labor Day) as he was taking quite a bit of time off work for a summer of concerts and travel. During that time we texted some about which on demand water heater would be best for this purpose. I figured September 3rd was back-to-work in earnest. But I was wrong. It took several short interval calls and texts to get Dave to respond to me at all. When he called me on that Thursday he said he deliberately waited until he had dropped off his apprentice (thinking he’d get grief for being unresponsive and didn’t want B to hear that?). I asked him for 2-3 choices in on demand water heater (I like to buy excess capacity when I can afford it). He volunteered to get that information to me the following Monday. Unfortunately, a full week after Dave had volunteered to provide that information I still did not have it. Again, it took several short interval calls/texts for him to contact me. In that conversation I took him to task for his stringing me along. Dave didn’t like being held responsible for his behavior and bowed out of the job, and ‘fired’ me as a customer. Now, every plumber (or other tradesman for that matter) can decline to take on any customer or job, but… Don’t waste your time with Presidential, because they will waste Your time.

Presidential was contracted by First American Home Warranty to resolve the above issue with my hot water heater. Presidential promptly scheduled an appointment. The technician arrived on time, listened to the problem description, told me that the water heater needs to be replaced, took a photo of the appliance, said he would report the diagnosis to the home warranty company, call me back and schedule the work. He collected the $75 fee per my warranty agreement and then reported the issue resolved with First American. Presidential is not returning my phone calls.

We used them to fix our hot water heater. The technician came back three times and the last two said he has no clue. I asked if he called Bradford white - the manufacturer of our heater and he did not and would not. This is a lazy *** technician. They literally left me with my pants down - dirty. We were stuck with no hot water (showers) for 10 days. Luckily we had other means to keep clean. They never picked up the phone to call me back and update me on the situation. If I could give them a negative 5 I would. The next company we used came out and fixed the issue in 20 minutes. It was a control valve. They said they would have called the manufacturer if they were not able to diagnose the issue - it’s common sense in the industry. Any way I am sure they are good at unclogging fescies. That is where they belong. YOU HAVE BEEN WARNED! Canyon Country