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Molly Maid of Long Beach/South Bay

House Cleaning, Carpet Cleaning

About us

Molly Maid, A Clean You Can Trust Making time for friends, family and your favorite activities just got easier. Backed by an established household brand, Molly Maid is committed to providing an exceptionally clean and fresh home. Your time is valuable, enjoy it! * We stand behind our work with a 24 hour 100% satisfaction guarantee * We offer weekly, bi-weekly, monthly and occasional one-time cleanings, including evenings and Saturdays * Our employees are licensed, bonded and insured for your protection * We arrive in our nationally recognized Molly Maid cars and bring our own green cleaning supplies, which are less harsh on your home and better for the environment Give us a call- You will be happy you did!

Business highlights

34 years of trusted experience

Services we offer

House Cleaning

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.015 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
40%
3
20%
2
7%
1
0%


Rating CategoryRating out of 5
quality
4.1
value
3.7
professionalism
4.1
responsiveness
4.3
punctuality
4.7
Showing 1-15 of 15 reviews

Robert R.
04/2024
2.0
house cleaning
  + -1 more
I found Molly Maid through an online search for cleaning services in my area (Redondo Beach, CA). It had good reviews on Yelp and it is has been around since 1984 per its website and it promotes superior cleaning (per its website: "Molly Maid has offered superior cleaning services since 1984, and our dedication to exceptional service and clean homes makes us the best choice for maid service in Long Beach/South Bay.") On top of that it charges high prices for cleaning. My cleaning job (a three bedroom condo) cost $530 for two cleaning gals for 3.5 hours. That's about $75/hour per cleaning person! For that price, I thought, they better be "superior" cleaners. Unfortunately, that was not my experience. They were friendly enough, but as I inspected after they would finish an area, I kept finding things not thoroughly cleaned or were totally missed. I pointed them out at first, but I began to realize that they were not going to finish the cleaning in the 3 hours allotted if I kept insisting they better clean each area. And here's the catch, I had moved out of the condo. It was empty and this was the final cleaning before the landlord inspection. There was no time for them to come back another day to complete the cleaning. So I was stuck with just letting them clean to a sub-standard level so that they would finish up, and chalking it up as a bad choice. I know that Molly Maid has a "Neighborly Done Right Promise" that it will fix any areas that a customer feels were not done well enough, but since this was the final cleaning before inspection, I couldn't take advantage of that. I had to spend all evening after they left cleaning to bring the place up to a professional standard for the upcoming inspection. So I paid them $530 and still had to work my butt off cleaning afterwards. After that, I was so busy with the rest of my move that I didn't have time to call the company to complain, but when someone from the company called me a few days later, I expressed my deep dissatisfaction with the service. She offered me $75 off the bill, and I just laughed. I told her the cleaning was worth about $25/hour per cleaning person, and not $75. The whole job was worth maybe $200 maximum to me. So I refused the money and told her that I was going to write a truthful review to warn future potential customers that from my experience the standard of cleaning by Molly Maid is far from professional, and certainly not worth $150 per hour for two cleaners! It appears that Ravi S. in his recent review (1/2/2024) had a similar occurrence, so my bad experience was not just a "one-off". In a nutshell, be forewarned that Molly Maid is an expensive service with undependable cleaning standards.
Description of Work: Final cleaning of rental condo before inspection

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
5.0

$530

Yvonne W.
11/2013
4.0
carpet cleaners, house cleaning
  + 0 more
2 person team, did a deep clean. The man was superb.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$240

Robert T.
06/2012
4.0
house cleaning
  + -1 more
I like their service; they have a lot of people working for them and they are good; no complaints.
Description of Work: I use Molly Maid every other week for housecleaning. They clean the floors as well as my kitchen and bathrooms. They also change the linen in the bedroom.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Darlene J.
10/2011
5.0
house cleaning
  + -1 more
They did an excellent job. Two young ladies came together to do the work. They cleaned the fridge, washed walls, did the windows, and pretty much everything else. They did a lovely job.
Description of Work: I used them to clean a home for me. They did an initial cleaning before a move in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy R.
04/2011
5.0
house cleaning
  + -1 more
I continue to use them for their professionalism. They are very good and I will continue to use them.
Description of Work: I use Molly Maid regularly for housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98

Julie E.
02/2011
3.0
house cleaning
  + -1 more
Make sure you check when they say they're done to ensure the job was done thoroughly; sometimes it is not.
Description of Work: They have been cleaning my house for about two years.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$95

LUTRELL L.
12/2009
4.0
house cleaning
  + -1 more
We've been using them since first of the year so the experience has been satisfactory. I would continue to use them. I spend 175 dollars every two weeks.
Description of Work: They are our regular housekeepers so they come every other week or so. They were here today about five hours ago.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

10/2005
4.0
house cleaning
  + -1 more
THEY'RE GOOD FOR ALL OF THINGS, THEY ARE AVERAGE ON THEIR PRICE. THEY ARE PUNCTUAL. WE ARE GOING TO KEEP THEM FOR A WHILE. I WOULD NOT RECOMMEND THEM FOR A WHILE, BUT I WOULD KEEP USING THEM. THEY DO AN OKAY JOB. IT'S HARD TO FIND GOOD, TRUSTWORTHY HOUSEKEEPERS SO WHEN YOU FIND ONE, YOU HANG ONTO THEM.
Description of Work: THEY JUST DID HOUSECLEANING. THEY DID ALL THE HOUSECLEANING IN THE TOTAL HOUSE.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

Kristen W.
10/2005
4.0
house cleaning
  + -1 more
I THOUGHT IT WAS VERY GOOD. THEY DID A PROFESSIONAL JOB. THEY WERE REASONABLE. THEY DID A GOOD JOB. THEY DUSTED. THEY STRAIGHTENED UP. IT WAS NOT A LOT OF WORK. THEY WAXED THE FLOORS AND CLEANED THE FLOORS.
Description of Work: IT WAS GENERAL CLEANING, WALLS, JUST GENERAL HOUSEWORK, AND VACUUMING.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$40

MARVIN G.
10/2005
3.0
house cleaning
  + -1 more
THIS IS NOT A COMPANY I WOULD RECOMMEND, BUT I WOULDN'T GIVE THEM A BAD OPINION EITHER. I FELT LIKE THEY DID NOT DO WHAT THEY WERE SUPPOSED TO DO. I THINK THEY SHOULD HAVE DONE MORE. I DIDN'T FEEL THE FRESHNESS YOU SHOULD FEEL WHEN CLEANING PEOPLE COME. I DIDN'T FEEL LIKE IT WAS WORTH THE $60 I PAID.
Description of Work: I HAVE A 2 BEDROOM APARTMENT. THEY CLEANED THE BATHROOM, CLEANED THEE CARPET, DUSTED, AND PUT THINGS IN ORDER.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0

$60

10/2005
4.0
house cleaning
  + -1 more
IT WAS POSITIVE. I WAS SATISFIED WITH THE SERVICE. IT WAS A ONE TIME THING FOR MY WIFE'S BIRTHDAY. IT WAS NOT EXTRAORDINARY, BUT IT WAS A GOOD JOB. NO ONE WAS HOME WHEN THEY DID THE SERVICE. THEY ARE TRUSTWORTHY TO BE ALONE WHILE DOING THE JOB.
Description of Work: IT IS GENERAL CLEANING. TWO PEOPLE COME OUT FOR FOUR HOURS.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$170

09/2005
5.0
house cleaning
  + -1 more
I WILL HAVE THEM COME AGAIN. THAT'S HOW GOOD THEY WERE. I WENT BEHIND AND LOOKED AT EVERYTHING, AND EVERYTHING WAS SPOTLESS. THEY BROUGHT THEIR OWN CLEANING SUPPLIES.
Description of Work: THEY DID BATHROOMS, SHOWERS, KITCHEN STOVE, CLEANING REFRIGERATORS, MOPPING AND VACUUMING.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

TINA H.
09/2005
3.0
house cleaning
  + -1 more
THIS COMPANY DID A FAIR JOB. THE ONLY THING I DIDNT LIKE ABOUT THIS COMPANY IS YOU HAVE TO PROVIDE THEM WITH THE CLEANING SUPPLIES, OTHER THAN THAT THEY DO AN OKAY JOB. BUT THERE IS A FEW THINGS THEY MISSED.
Description of Work: WANTED MY HOUSE CLEANED FOR A BIRHTDAY PARTY I WAS HAVING. I WANTED A DEEP CLEANING DONE TO MY HOME.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$125

08/2005
5.0
house cleaning
  + -1 more
SERVICE WAS GREAT. A TEAM OF THREE LADIES CAME IN. THEY CLEANED THE WINDOWS, WALLS, FLOORS, STOVE, TOILETS, VACUUMED, ETC. THEY WERE PROFESSIONAL AND POLITE.
Description of Work: NEEDED GENERAL CLEANING OF A FOUR BEDROOM HOUSE, INCLUDING KITCHEN, TWO BATHROOMS, AND DEN.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

BEVERLY C.
08/2005
5.0
house cleaning
  + -1 more
OVERALL EXPERIENCE WAS GREAT. THE LADIES WERE HARD WORKERS. THEY KNEW THEIR JOB. WENT TO WORK AND DID AN OUTSTANDING JOB. I ENJOYED NOT HAVING TO DO THE WORK MYSELF. THANKS
Description of Work: MOVED, AND NEEDED SOMEONE TO CLEAN THE STOVE, WALLS, WINDOWS, BATHROOM AND KITCHEN.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

    Contact information


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Carpet Cleaning

    FAQ

    Molly Maid of Long Beach/South Bay is currently rated 4 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 5:00 PM

    Molly Maid of Long Beach/South Bay accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Molly Maid of Long Beach/South Bay offers free project estimates.
    Yes, Molly Maid of Long Beach/South Bay offers eco-friendly accreditations.
    No, Molly Maid of Long Beach/South Bay does not offer a senior discount.
    No, Molly Maid of Long Beach/South Bay does not offer emergency services.
    No, Molly Maid of Long Beach/South Bay does not offer warranties.
    Molly Maid of Long Beach/South Bay offers the following services: House Cleaning

    Contact information


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 5:00 PM