Maid Experts

Place call around 4 PM office closed 8 AM to 4:30 Pm

I think they do a pretty good job. The only thing I don't like about this service is that the same people don't come every time, so I have to go over all of the instructions whenever a new person comes. Sometimes it is things that I think are obvious that shouldn't need to be pointed out. They clean the floors well, but some of the other stuff isn't done as well. They have also shown up early before, and I told them I would like a phone call in advance next time.

They cleaned my house it went very well. They came every Monday for one whole year.

I hired Maid Experts to clean the house that my boyfriend and I had just moved into. The house was pretty empty and pretty filthy, with 3 bedrooms and 1 bathroom. They came on time. They cleaned every little corner of all the rooms I told them to clean (which was every room except the living room because all of our boxes and belongings were still piled into the living room from having just moved in). In the kitchen, they took out everything from the cabinets, wiped the cabinets down, and put everything back. In all of the rooms, they vacuumed, mopped, dusted, and wiped down surfaces. They also scrubbed the toilet and the shower, as well as vacuumed and mopped the stairs. They did it with a crew of 4 people and charged me $112, which was the original estimate. My boyfriend and I were quite happy with the results.

I called for maid service, and was given an account rep. I asked for biweekly service. I was given a four-hour arrival window, which I said was not acceptable. I was then given a two-hour arrival window for the first visit, but a four-hour arrival window for the next visit, two weeks later. Two maids came for the first visit, as promised. They were very slow (did I mention this company charges by the hour?) but thorough. The same two maids were scheduled to come two weeks later, and were scheduled to arrive between 8:30 a.m. and 12:30 p.m.. They were to call my cell when they were on their way, to let me know they were coming. When they had not called by 12:15, and it was obvious they were not going to show up during the four hour window, I called the company to see if the company could locate them. The company was closed. I left a message. At about 12:45, I sent an email telling the company not to bill me for the visit, since they hadn't shown up. About 10 minutes after that, they called my HOME number saying they were on their way. I told them not to come. The company didn't call me on Monday, so I called them to make sure they didn't charge me for the visit. My account rep was not available, so I spoke to someone else. She said the maids came to my house at 12:15, and I wasn't home (which is false). I told the woman that I was home, that I was waiting for them, that I had left a message with their company about 12:15, and that the women called my home number at 12:55 and reached me. I suggested that the rep check the maids' cell phones. She asked for a copy of my email regarding the failure to show up at my house, which I forwarded. She asked what it would take to get me to try the service again, and we agreed to a 25% discount and a 2-hour arrival window, with different maids who would call before they got here. The maids didn't call but arrived early. This wasn't a problem. These two rushed through my house, did not do a good job (leading my children to wonder if their beds had even been changed - they had) and somehow managed to trigger the lock on my bedroom door. We have no key to that lock. The maid said it wasn't her fault. Well, whose fault was it, then? I spent some time trying to unlock the door and ultimately had to call a locksmith. The maids were very bitter. I sent another email, directing the company not to charge me because with the short time, the discount and the locksmith, I figured it would be a wash. I told them if they wanted to charge me, they should call me first. They never contacted me and yup, they charged me. I can't figure out the basis for the charge. I will raise this with my credit card company. I would avoid at all costs. An unethical, unreliable company with bad maids on top of it.

My home is 1400 square feet, and 2 of the bedrooms are only used every other weekend. Every week it was something - they didn't wipe off the kitchen counter, if they even lifted the tchotchkes off the tables, they didn't put them back in the right place after dusting, they didn't dust behind the tv or the top of the microwave, they shoved any clothes on the floor into a pile in the corner of the closet, they didn't straighten or stack papers; in short, they did as little as possible. When I called or emailed to complain, I received promises but out of approximately 10 visits, only 1 was a B.