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Troy Brown Plumbing

Plumbing, Kitchen and Bath Remodeling, Drain Cleaning,

About us

We are a family owned business that is up close and personal with our (family members/customers)! We accept checks and all major credit cards

Business highlights

21 years of trusted experience
Emergency Services Offered

Services we offer

Service and repair plumbing for residential, commercial and industrial dwellings; water heaters, sewer cleaning/unclogging, backflow testing and repairs; Repair and Replace all fixtures and appliances, sewer replacement and repair (including trenchless technology), video inspection, gas lines and copper repipes; Remodeling - Kitchen & Bathroom

Services we don't offer

New Construction, Remodels, Septic Tanks

Amenities

Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.823 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
9%
3
4%
2
4%
1
4%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
4.9
responsiveness
5.0
punctuality
4.8
Showing 1-23 of 23 reviews

randall H.
01/2015
4.0
plumbing
  + -1 more
I did not use his service, because I corrected the problem myself.
Description of Work: Nothing. I fixed the problem before he came over
Rating CategoryRating out of 5

Liana G.
01/2015
2.0
plumbing
  + -1 more
I spoke with him once to see if he would add an additional service to this at a discounted rate since he was traveling so far to come out and he agreed. I never heard anything back from him at that point. We, both my tenant and I, have tried to contact him and we cannot get any response from him. I am now canceling this service with him.
Description of Work: Nothing. I purchased a Big Deal for $75 for One Hour of Plumbing Services.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0

$75

Sara Z.
12/2014
4.0
plumbing
  + -1 more
unknown
Description of Work: Replaced sink fixtures, replaced 3 hose bibs and fixed running toilet.

Rating CategoryRating out of 5
quality
5.0
professionalism
3.0
responsiveness
5.0
punctuality
3.0


Paul C.
12/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Kent P.
12/2014
5.0
plumbing
  + -1 more
.
Description of Work: Removed an old water pipe from the outside and sealed it up. Installed new Garbage disposal. fast and very good work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Ron W.
12/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: It went well. He replaced the disposal and left no mess.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Maria R.
10/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: He replaced an old dishwasher with a new one. The previous installation was not done properly and he corrected some of it. I bought one of the Angie's List deal but ended up paying what I would have pay on a regular call. But Troy was courteous and professional and follow up with a "thank you for your bussiness card".

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Kent P.
10/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Frank L.
10/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: He went to the wrong house on Saturday. But, he did fix some things at my Daughters house. When I called him and asked where he was, he checked his emails and admitted his mistake. He came over the next day and fixed our leak in twenty minutes. He was very nice and professional about the mix-up and I would use him again in a heartbeat. |

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$55

Gabriel K.
10/2014
5.0
plumbing, home remodeling
  + 0 more
Very competent and professional. Knows his stuff. Hard working and clear in how he communicates.
Description of Work: Fixed a leak in the bathroom, assisted with sprinkler problem and advised on a bathroom remodel.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$75

Jane T.
10/2014
1.0
plumbing
  + -1 more
Service scheduled 10:30 plumber showed up in ragged old van at 12:10 pm after I called 3x. The third time i called I cancelled the service because I had things to do. The plumber showed up anyway. I went ahead and let the plumber in and showed him the problems. He was extremely slow and went outside to talk on phone. Instead of fixing the problems in the 2 hours I paid for he talked to his boss about new charges wasting my paid for time. After 25 minutes I told his boss I was unhappy and did not want his service. I own apartment buildings, condos and houses. I have used many plumbers who are fast and efficient so have a baseline to compare too. I would like my $150.00 refunded please. Jane Thorson
Description of Work: .
Rating CategoryRating out of 5
$150

Jerry M.
10/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Angela K.
09/2014
5.0
plumbing
  + -1 more
The provider came out the same day. I was very impressed.
Description of Work: I purchased an offer for $75 for One Hour of Plumbing Services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Troy Brown Plumbing
Thank you for you review [removed members name]! Your patience and understanding made it easy to work for you which in return, allows me to sufficiently do my job. Thank You, Troy

Sonya T.
09/2014
5.0
plumbing
  + -1 more
Troy worked tirelessly for over 3 hours to finish the job. Everything was so neat when he left and worked perfectly. We were thrilled.
Description of Work: Switched out two toilets and put in two new sink drain stoppers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$300

Brennan W.
09/2014
5.0
plumbing
  + -1 more
Great plumber, works fast and does good work. I would recommend and use again.
Description of Work: Plumbing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Jeffery S.
09/2014
5.0
plumbing
  + -1 more
Great communication with setting up the date and very flexible on dates and times. We traded a few emails and phones numbers and he was able to see me on one of my requested dates. He fixed the leak very quickly, like he had seen the same leak many times. He did a great job on the disposal installation. Installed the cord correctly, the last one was kind of "McGiver'd" in there. He even took the time to reqquest the fitting in the sink and replaced a missing "O" ring in the faucet. I love Troy's Logo...It's a big muscle dog with a pipe and a wrench...
Description of Work: Fixed a leak in the kitchen sink and installed a new garbage disposal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Troy Brown Plumbing
Thank You so kindly [member name removed]. It's homeowners like you that make jobs like mine easy. You were a pleasure to work for which made me want to go the extra mile for you. Thanks again! Troy

John K.
09/2014
5.0
plumbing
  + -1 more
Awesome experience. Completed replacing my bathtub faucet with total satisfaction. Knows what he's doing and very trustworthy. I would recommend to all!
Description of Work: Replaced my bathtub faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Brytain A.
09/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: He did a great job. He was supposed to just install my kitchen faucet but he also fixed some problems under my sink. He didn't even intend to charge me for it. I was very impressed with his professionalism. I will call him again when I need help.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$199

Joan M C.
08/2014
3.0
plumbing
  + -1 more
unknown
Description of Work: I never heard from this plumber. I found another company to help me.
Rating CategoryRating out of 5

Response from Troy Brown Plumbing
I find this review odd being that I show a response from me to the customer with an appointment day and time, as well as answering her question to me about how much are my hourly rates. The customer in return said that she will be out of the area for a few days and will not need service at this time. I ask that this negative review get removed from my company's review due to the fact that it is totally inaccurate and not true. I still have the messages to prove it. Troy Brown Plumbing slogan is "Your Satisfaction Is Our Priority", and we take pride in fulfilling that. Thank You, Respectfully, Troy Brown

Eddie P.
08/2014
5.0
plumbing
  + -1 more
Scheduling can not be met.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$95

Response from Troy Brown Plumbing
Some how, [member name removed] purchased a service of mine on a promotional storefront deal. However, the place of service was more than an hour outside my service area. Mr. Pabon was made aware of this as well as how to proceed with his refund. It was my deepest apology about the mix up. Troy Brown

Christy W.
04/2014
5.0
plumbing, home remodeling
  + 0 more
He was thorough and did a great job on everything. He is now my go to guy for plumbing.
Description of Work: Put in toilet. Installed walk in tub with changing piping to a new location. Install sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Jane A.
04/2014
5.0
plumbing
  + -1 more
Valve repair required hours of troubleshooting as original was incorrectly installed. Troy was resourceful & committed to solving the problems & then only charged for hours of actual labor.
Description of Work: 1. Replaced kitchen sink valves. 2. Installed new bathroom tub & sink faucets, spouts, drains, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Linda R.
03/2014
5.0
plumbing
  + -1 more
Troy did a great job! He transported the 2 VERY HEAVY new toilets. Installed them and was neat and cleaned up after. Also very nice person to have around. Highly recommend him.
Description of Work: Had two toilets replaced in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

    Contact information

    5425 Carpinteria Ave 802, Carpinteria, CA 93014

    http://troybrown-plumbing.com/

    Service hours

    Sunday:
    8:00 AM - 5:00 PM
    Monday:
    7:00 AM - 5:00 AM
    Tuesday:
    7:00 AM - 5:00 AM
    Wednesday:
    7:00 AM - 5:00 AM
    Thursday:
    7:00 AM - 5:00 AM
    Friday:
    7:00 AM - 5:00 AM
    Saturday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Kitchen and Bath Remodeling,
    Drain Cleaning,
    Sewer Cleaning,
    Water Heaters

    FAQ

    Troy Brown Plumbing is currently rated 4.8 overall out of 5.

    Sunday: 8:00 AM - 5:00 PM

    Monday: 7:00 AM - 5:00 AM

    Tuesday: 7:00 AM - 5:00 AM

    Wednesday: 7:00 AM - 5:00 AM

    Thursday: 7:00 AM - 5:00 AM

    Friday: 7:00 AM - 5:00 AM

    Saturday: 8:00 AM - 5:00 PM

    Troy Brown Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Troy Brown Plumbing does not offer free project estimates.
    Yes, Troy Brown Plumbing offers eco-friendly accreditations.
    No, Troy Brown Plumbing does not offer a senior discount.
    Yes, Troy Brown Plumbing offers emergency services.
    No, Troy Brown Plumbing does not offer warranties.
    Troy Brown Plumbing offers the following services: Service and repair plumbing for residential, commercial and industrial dwellings; water heaters, sewer cleaning/unclogging, backflow testing and repairs; Repair and Replace all fixtures and appliances, sewer replacement and repair (including trenchless technology), video inspection, gas lines and copper repipes; Remodeling - Kitchen & Bathroom
    New Construction, Remodels, Septic Tanks

    Contact information

    5425 Carpinteria Ave 802, Carpinteria, CA 93014

    http://troybrown-plumbing.com/

    Service hours

    Sunday:
    8:00 AM - 5:00 PM
    Monday:
    7:00 AM - 5:00 AM
    Tuesday:
    7:00 AM - 5:00 AM
    Wednesday:
    7:00 AM - 5:00 AM
    Thursday:
    7:00 AM - 5:00 AM
    Friday:
    7:00 AM - 5:00 AM
    Saturday:
    8:00 AM - 5:00 PM