CAPITOL PLUMBING

I scheduled the appointment for first thing in the morning. They arrived two hours late, and brought attitude. Their estimate for a simple water heater replacement came out several hundred dollars over what I was expecting. They wouldn't break down parts and labor estimates. When I didn't accept the estimate and told them I'd call them (yeah, right) they said they'd have to charge me an $80 house call. Luckily their dispatcher told the plumber to cut his losses and leave without charging for the house call.

I spent 1/2 day off from work to get a quote and they showed up very late and then never responded with a quote.

Horrible. I called the company and was told that the supervisor would call me back. He never did. I called again. I was told I would get a call back. He never did. Awful customer service. They are looking to make big money on calls and nothing else.

Initial arrival was prompt. Yellow Pages ad said $350 total for water heater replacement; the plumbers instead quoted me an hourly rate. They turned off all my water and electric, then left for lunch (and billed me for the hour they were gone). Final bill was $1100, which I was intimidated into signing for (two big men versus one disabled woman). They told me water would be hot in 90 minutes (after 5 PM on Friday). It was still cold. No one at company returned calls all weekend, or even Monday, until I had AmEx backcharge them the full amount; then suddenly I got a response: water heater has a Reset button that must be pushed each time power is interrupted; the installers didn't push it, and didn't tell me about it. Paperwork attached to the ''new'' water heater had old water damage. Grounding wire was left loose. CSLB told me they had numerous reports about this company, and helped me get the $1100 charge reduced to the $350 advertised.

THEY CAME TO FIX IT AND LEFT MY KITCHEN A LITTLE MESSY, BUT THEY DID A GOOD JOB. I HAVEN'T HAD A PROBLEM WITH MY KITCHEN SINK EVER SINCE. MY GRINDER IN MUCH STRONGER NOW.