Burns Estate Liquidator LLC

…..Recently, we started the process of interviewing people for our estate sale. The one who stood out the most, was Susanne Burns. When we sat down to interview her, she was prepared with all of her documentation, which included her being licensed, bonded and many recommendations. After evaluating our house, she stated she would takes us on as a new client. Susanne is very upfront and honest. She’s been doing estate sales for over 20+ years and as you get to know her, her expertise comes through. She is willing to work with your needs and even showed up when we had a faulty sensor setting off the burglar alarm. Upon signing her contract, we agreed to a partnership and that everything would now be fifty percent hers. We also agreed to be out of the house for approximately 5 weeks for her to individually research and price each item as well as arrange the house for the sale. At the time, we thought that 5 weeks was a little long and didn’t quite understand why she needed all this time. About a week before the sale, Susanne showed us the website she had for the property and how everything was displayed, with a price tag on every item! Susanne has a huge following and guaranteed a lot of traffic and exposure for the sale. During the sale, she strongly recommended that we did not come by and just let her and her staff do their thing. We put our complete trust in them. We were updated after each day with sales totals. A few days after the three day estate sale, we met with Susanne at the house. As she had stated previously, she verified that the house would be emptied within that week, with all remaining items to be donated to charity and if anything else was left, hauled off in a dumpster. She presented us with a check of the profits and all of the receipts form ever single item sold. Very impressive! Then we were presented with donations slips, and with a breakdown of all the items to be donated. After having a bad experience with an estate sale in the past, I was a little unsure on how this experience was going to turn out. All I can say is to let Susanne take over and do what she does best and you will be very happy with her results! I can’t stop thanking her enough for the whole experience and even my tax person is impressed by her thoroughness! Anthony Madieros

If there was an A++++ rating I would be giving it! Susanne Burns was referred to me by my father's jeweler Sid Curtis. My sister and I are so beyond grateful for this introduction. My father passed away in April of this year and we were so overwhelmed by everything in his house. From the minute we first spoke, I immediately knew I had found the perfect person to help us through this process. She was so honest, professional, thorough, and all while being sensitive to the emotional struggle my sister and I were going through after having lost our father. Not only did she coach us through the process of going through everything in our father's home, but she prepared us for emotional ups and downs of each stage of the process throughout the setup and finalization of the estate sale. Susanne and Emily followed through on everything we discussed with no detail left out. They helped turn a very overwhelming endeavor into a seamless and cathartic process by which we were able to properly say good-bye to the contents of our father's home, while keeping the things that are/were most sentimentally important to us, as we prepared to sell the house. And there is no way we would be ready to sell the home had we not met Susanne and Emily. I cannot emphasize enough, if you are in need of an estate sale, Burns Estate Liquidators are hands down the one and only phone call you need to make. Thank you Thank you Thank you!🙏☺️

It was a daunting task, my mother's victorian 3 story house of clutter, hoarding, antiques, memories...you name it. Susanne and Gary and their team were professional, efficient, knowledgeable and kind. They provided accounting and documentation throughout the process and explained procedures. Susanne was able to encourage me to keep the memories of things I didn't need and let them go which was difficult for me to do after my mom passed away. They had items appraised and contacted potential buyers for items to presale, provided advertising for the estate sale weekend and basically took care of everything! I would hire them again in a heart beat! Many thanks!!!

My family and I interviewed multiple companies when it came time to liquidate our parent's home. Susanne Burns and her team exemplified professionalism from her initial presentation, walk-through and assessment through the end of the sale. She explained every step of the process and even offered up questions for us to ask competitors to ensure that we chose a reputable firm. Our parents had 45 years of accumulated antiques, collectibles and specialty items requiring a great deal of research. The Burns team had the knowledge, experience and expertise to accurately appraise our belongings and assign appropriate values. The event was very well run, organized and well-advertised. Selling a loved one's possessions is an emotional time and the Burns team was so respectful, considerate and caring of our family heirlooms and prized possessions. They did an amazing job of cleaning and staging the home, leading to a very successful sale. They were also very security conscious. They arranged for a charity and hauling service to remove unsold items thus leaving the house empty, clean and ready to put on the market. It was a tremendous relief to be able to put this daunting task into the hands of a this very trustworthy company. Our sincere thanks to Burns Estate Liquidator for the success of our estate sale. --The McCarthys

Susanne and her team were professional and skilled. I cannot emphasize enough how incredible they were during an overwhelming and emotional time. The attention to detail was paramount, all of the organization, display, advertising and the way the process was handled from start to finish was beyond expectation. Thank you Susanne for your expertise, kindness and hard work - you and your company are absolutely the best!

We were extremely impressed with the respectful, compassionate and professional way that Susanna Burns and her team handled the estate sale for our family. From the initial presentation to the final day, she was thoughtful and fair in all her dealings. The preparation for the sale was very thorough. The appealing display of all the items and pricing clearly was what made the sale a huge success. We very very pleased with the final outcome and would recommend her without question.

Everything was handled efficiently. Susanna Burns knows who to call for donations and to haul stuff away. She tries to get maximum price for your items. She is a very shrewd businesswoman and will get the job done without your having to do anything. I was unable to assist in the disposal of my household stuff and I was happy to have someone take over and relieve me of the stress.

Excellent! Suzanne and Terese were an amazing pair! They were a lifesaver. I can't express enough how much we owe them. We had 20 years of "stuff" accumulated. It was such a blessing to turn things over to them and not worry about anything. They were also excellent communicators. Anytime they had a question they would contact us and not just assume. We give them our highest recommendation. There is no way we could accomplish what these amazing could do. It is nice working with folks that are so ethical. I felt so strongly about them and there skills I referred them my friend Robert when he needed to have an estate sale. He also raved about Suzanne and here team!

It was one of the worst experiences we have ever had. The company owner seemed very professional when we interviewed her, particularly in comparison to other estate liquidators we interviewed. We explained that we needed to sleep in our home at night but at her request, would leave during the hours she and her helpers were arranging, pricing and holding the sale. She actually did not want us to stay in our home at all, and repeatedly reminded us of what a favor she was doing for us by letting us stay in the house at night. When we interviewed her, she said that she often would find treasures that she would ask the owners if they intended those types of items to be sold, and if the owners did not want them sold, she would return the items. A few days before the sale was to start, she posted the items for sale on her website - our son was reviewing the website and alerted us that his class ring was being sold. Susanne Burns, the owner, apparently found the class ring in our son's former room, did not alert us to the find - when we contacted her about the ring, she finally said we could have it back, but not before she told us about how much she expected to gain from selling the ring and asking how she was to explain to potential buyers who were coming to see the ring that it was no longer for sale. She reminded us of this several times during the short period of time we had to deal with her. On the last day of the sale, she permitted a buyer to dismantle and remove two wardrobes that were attached to the walls of an upstairs storage closet. When asked why she did not contact us, she said she thought she was doing us a favor by having the wardrobes removed. Who would have thought that built-ins were fair game in her mind. When Susanne Burns came to our house to pick up the key in advance of her work to get ready for the sale, she made a big point of going through the house to point out pre-existing damage, but when we pointed out that the removal of the wardrobes had done significant damage to the walls of the storage closet, she told my husband and I that it could be fixed with a little patching and paint. She did not volunteer to do the work, and since our realtor was having an open house in a few days, we tried to find a handyman to do the job. The cost would have been over $400.00 for time and supplies, except, the handyman was busy and could not get the work done prior to the open house. We did the work ourselves, which took most of a day. Susanne paid for the paint, and never apologize for the extra work it took for us to clean up the damage to the walls or for removal of the wardrobes. Susanne claims to discover and market all items, except those that she by her contract can throw away. When she was done with our sale, we found two drawers full of collectible items that had not ever been put out for the sale. Because we were leaving the area at the beginning of April, all of those things went into the trash. Most offensive throughout, were the repetition of her telling us what a favor she had done us to let us sleep at night in our own house and how grateful we should be that she returned our son's class ring.

We wholeheartedly endorse Burns Estate Liquidators. Susanne Burns is a consummate professional who is also a joy to work with. We recognized and valued her expertise in appraisals, patience, fairness, advisement and transparency throughout the transaction. She packed up all of the outgoing items with extreme care and efficiency and even hauled numerous charity items to a local charity for us, returning to us a donation receipt. Highly responsive to the urgency of our situation, Susanne liquidated our home immediately after we'd spoken. She was "on the job" the very next day! At the end of a long and exhausting day of packing, Susanne patiently appraised my jewelry and paid fairly for that too. We could not imagine better service than that which we experienced with Burns Estate Liquidators.

It went great and she provided peace of mind to me with all of her guidance, which was priceless!

It went great! Even taking 50%, they got us more money than we would have received if we had kept 100% of a one day garage sale. Plus, we didn't lift a finger. They are professional, knowledgeable, hard-working... and very nice people. I highly recommend Burns Estate Liquidator.

Very good, excellent experience, very professional and helpful!

The process went extremely well. The Burns team were very professional, the house was staged in a manner that was inviting, and the actual sale process was very well organized. The Burns team knows the business, and was sensitive to the customer and the liquidation process, since this can be an emotional aspect in parting with sentimental items etc.

We received excellent service from Burns Estate Liquidators. Susanne is very well-organized and a true professional at what she does. She's completely trustworthy, very knowledgeable of a wide variety of items, plus orchestrated a wonderful sale at my home. They staged the items for sale in a very professional manor and in the best possible way to maximize sales. The final accounting was with-in days of the last item sold, and the check arrived that week. I recommend Burns Estate Liquidators. They did an excellent job for me.

They advertised and contacted specialized dealers for pre sale. They organized and priced all items for sale, staged the house for best display, They contacted a charity that would pick up unsold items and protect the home in the process. They met with the charity to assure that all unsold items were removed and itemized. We were given an itemized list of the charitable items with their value. They removed the trash and cleaned the house. During the process, they promptly returned calls and kept us informed before the sale, durning and after. Payment was received promptly with an itemized statement as to all items sold. Their service exceeded our expectation and we will definitely refer to our family and friends.

Suzanne and Erika let us know that we should remove from the house anything that we did not want to sell. Once the contract is signed, 50% of everything becomes theirs. And with good reason. I have never seen two people work so hard in any endeavor. They went through everything, and there was more than any of us knew. Suzanne's husband was the "garage" guy. And when you live on 10 acres in the country, there is a lot of farm equipment and dirt and grime. Every piece of equipment was degreased and cleaned up to look shiny and new. In the house, everything was staged and on display, grouped and priced. Some things hadn't been touched in over 20 years. Walking through my parent's lives, seeing things through a new lens, beautifully displayed, I wanted to buy things I have spent my life with! I learned that an estate liquidation is not a garage sale. Suzanne and Erika are very knowledgable, and very well connected with buyers/collectors, have an extensive following, and know the real value of what we thought were just things. They will go the extra mile to maximize the sale to benefit both parties. Erika's bookkeeping is thorough and we have a receipt for everything sold. It would have taken me a decade to accomplish what they did in two weeks and I would never have known the real value of most of what my parents had acquired. Some might think a 50/50 split isn't fair. I can tell you they are worth far more that what they earned financially. As difficult as the process was for me, Suzanne and Erika were always respectful of my family's history and our possessions, and they took care of me. Each time I visited during the discovery and staging phase, they helped me process more, provided comfort and insight, gave me advice on when to be there and when to stay away for my own sake, and helped me move through it all. We talked about loss, moving on, blessing and letting go. They took the time to get to know my siblings and me, my parents, and our history. I knew returning to an empty house would be hard, but they were there, the house was clean, and again, we talked and processed these last steps. The goal was accomplished....nothing was left for me or my brother to manage. I will become a follower of their estate sales just to stay in touch. Two amazing women...and Mike was pretty OK too!

The service not only included arranging everything, but they also cleaned up everything afterwards. They are very professional and made the process very easy. I had to move and they handled everything in my absence. I would recommend them highly. The first day of the sale, they had 150 people waiting to come in. They really did a great job advertising and promoting the sale.

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Susanne was extremely professional and helpful. She is very knowledgeable and personable to work with. In addition, she was very ethical and straightforward in our interactions. I was very nervous taking my antique sliver to meet with a stranger, but Susanne was very professional and described exactly what would happen that put me at ease. She was wonderful at replying quickly to my emails promptly. I highly recommend her services. She really knows silver, silverplate, and other precious metals.

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I was astounded at how much work they did to get my parent's house ready for an estate sale. Extremely thorough and professional. My parent's house was jammed full of stuff and they got through it all and organized it - I was amazed at how much we made from the sale

I was lucky to find Susanne and Erika at a very difficult time, after the death of my mother. Dealing with the contents of her house was complicated because I live out of state. They worked with me from a distance, were flexible with my circumstances, set up in my absence, so when I came to clear her house things were well underway. They were meticulous and businesslike in their work, sorting, categorizing, staging and pricing all of the things. It was beautifully done. And they are lovely people. Working with them was a joy, and I could not have done it without their efficient, professional help, and their sensitivity. When the sale was done, Susanne helped me arrange donating the remaining furniture and other items to worthy causes in the area. It was a great success, and I feel they went above and beyond the call of duty. Estate sale fees are high -- 50% is average -- but when I saw what they did, and what a lot of work it was, I felt they more than earned it. Also, estate liquidators are unregulated, so you can't be sure what you are getting into without solid referrals. Susanne and Erika, in my experience, are conscientious, honest and completely trustworthy. They know the territory well, whether the items are "smalls" or antiques. I hIghly recommended them.

My husband (Bill) and I hired Susanne & Erika Burns from Burns Estate Liquidators to help us downsize from 3,500 square feet to 2,000. We were downsizing for retirement. Every inch of our home was decorated with high-end decorator furniture and objects of art. To say this was an emotional and stressful time in our lives would be an understatement. But Susanne and Erika were (are) the epitome of grace and professionalism. From the first meeting through the end of the liquidation we felt comfortable, supported and 100% sure that we were making the right decision— not only to downsize, but also to hire Susanne & Erika. I can't tell you in this review the peace of mind they brought to this transitional time in our lives. It is with pleasure and without a moment's hesitation that Bill and I recommend Susanne & ErikaBurns. One other item of note. Our liquidation was a smashing success. The amount of money we garnered exceeded our expectations by thousands of dollars.

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