Newman Windows & Doors

This is a review of only the process of getting an estimate. Newman was the third company to bid on my job so I had some idea of what this job should cost (ca. $1800). The guy from Newman quoted me $2500. When I asked about what I was getting for the additional $700, I was told a string of outright lies. (1) We have a better reputation than our competition. In fact, one of the others were better rated on Angies List. (2) Our product line (Milgard) was much superior to the competition. In fact, the competition (Swinton) was better rated by Consumer Reports. (3) Our warranty is better than the competition. In fact, the competition has a double life-time warranty that even covers accidental breakage. The estimator became belligerent and defensive and left abruptly. Very, very unprofessional.

the team was very professional. they had a few small accidents where they damaged plants or exterior lighting, but they made it right ASAP.

Excellent.. i cant emphasize how happy i am with the professional work performed, the quality of the windows installed, the fast response and the fair price.. i love my new windows... absolutely beautiful work.

They are great. They are really nice. I had a few other companies come out , they were the cheapest. I was impress by the guy they sent to give us the bid.

Contractor refused to estimate the job as the job was not large enough. Customer service person appeared to be unknowledgeable and somewhat surly.

Unprofessional, bad after service, "Rude receptionists". 'DO pay until job is complete' I had contracted Newman Replacement Windows to replace all windows(14) and a door. Everything started off fine was given fair pricing.. (though I had not been given discounts as I was informed). On the install date 8-10 guys who showed up and they installed all doors and windows, till then everything was fine. During installation they found one window frame was broken, and two window locks not working. I was hesitant to pay in full as I feared they would delay to fix the issues. Exactly that's what happened. As I paid full amount less $200 (that's not cost of one window). The installation guy promised that someone from office should contact me before end of the week. However no one called. I called them back to check on status and I was transferred to service ???? why service this was not a service job... to me the installation job was not complete. Newman-Service informed me that they need to work with the service department of ply-gem and as they were only dealers they cannot fix... they will have ply-gem company come down and fix it. Again I was promised an update in few days. There was no communication for another two weeks.. I called back Russell (the rep) to check on the service and he said he would talk to the service folks at Newman to get updated. Needless to say they have not returned any of my communications and have charged me for the contract. Its been over two months I called them back and the service guy again made promise to send me an update on the service by day end... a week passes by no update. I called them after two weeks and was informed by the service personal that they do not have any updated as there was no response back from Ply-Gem. I called them again..and the same message was conveyed. I re-dialed and requested the receptionist to transfer to manager... she asked my issue and informed me that the service is doing their job and this is only way out of this for me. She was very rude.. and offered to transfer me to a voice mail.. and leave a message for the manager. Now its been 2 and half months I have 3 windows that do not lock. One broken window. I have a serious security concern as windows cant lock. Finally after multiple calls and talking with manager, a service rep came in and fixed the window locks. However the broken window frame is yet not fixed and no communication on when it will be replaced. I was informed the office manager will call you... again NO CALL BACK!!!!

Several windows required adjustments by Milgard, the manufacturer. Because of this, Newman deferred completing the installation of the interior trim on those windows.. After Milgard's work, it required three follow-up appointments to get the correct trim installed(a Milgard issue), which resulted in the job finally being completed more than two months after the start. Fortunately. it was only a cosmetic issue and not critical to the window's performance. Newman did keep us informed all along the way. The job is now complete and we are very pleased despite the delays.

All work was done on schedule and with professionalism. Shortly after installation, realized the window overhang didn't project outward enough to prevent run-off from splashing onto and into the window. We contacted Newman Windows, and even though they told us the installed overhang was 'standard', they came out and reinstalled a more substantive overhang at no additional charge!

We have four very old windows upstairs. The workers told us that they were about 1/8 of an inch thick. (The house was built in 1968.) They came in and installed new dual payne ones for us. It was not easy pulling the older ones out, but the installers worked their way through it and did an excellent job fitting the new ones in to look strong and ready for any change in the weather. They did the job in a reasonable amount of time and were excellent at cleaning up their work area. They answered all my questions as they were working on the job and the outcome was just what we wanted.

The work went very smoothly. The crews arrived on time and worked hard throughout the 2 1/2 days they were here. Several of the windows were very high and in addition we have a 3 story house. There were no complaints about the extra work that this entailed, and everyone was polite and hardworking. Jason headed up the installation crew, along with his assistant, Brendon. He was very thorough on checking everything, and found a small defect in one of the windows and on one of the door handles, which was passed on and reported to the manufacturer, Milgard. We have an appointment to have these inspected by Mildgard for replacement. At the end of the job he went through all the windows and doors with me to go over everything. Both Jason and Brendon went over how to clean and care for the glass, frames, and tracks. In addition, Jason and Brendon worked very conscientiously to clean all the windows, especially the high ones. They checked with me to see what I thought. Even though they looked great at the time, I told them that I wouldn't really be able to tell until the 5:00 sun hit them. They got approval from Newman's that if there were any smears visible in the late afternoon sun, they would come out and reclean the windows. They were as good as their word, and we have an appointment next week to have them recleaned. We were very happy with everyone in the company with all phases of the job!

Sales rep and installers were very professional. Great customer service. Pleased with the quality of work preformed.

This was the second time I have used this company and would not go any where else. I had one put in several years ago in my living room and was very thankful for the protection from the sun. It keeps the heat and damaging rays very low. The workers are very professional and do a fantastic clean up afterwords.

Very happy and would recommend them highly

The Newman Windows and Doors installation crew arrived on time and completed the installation on time in 3 hours. The 2 person crew was efficient, professional and they left me with a beautiful set of new vinyl French doors.

Darren from Newman Windows came out in Summer of 2012 and gave me an estimate on all slider door and window replacements in my house. I choose to replace two windows at that time and the remaining ones in Summer 2013. They sell Milgard Windows which I wanted and their price was better than other estimates that I received. They came on the day and time that we scheduled for the install. The employees were friendly and professional. One of my windows had stucco wrapped around the old window frame and they had a supervisor come out and took extra time to make sure to remove that one without cause damage to the stucco. All the new doors and windows look great. I got the extra sound protection for my windows facing the noisy street and it was definitely worth it. I highly recommend them for new slider doors/windows.

I assumed I needed new windows, a major expense. The person who came to my home thoroughly evaluated the situation. He encouraged me to call the manufacturer to discuss options. Newman represents this brand, and felt the manufacturer could help me find someone to repair them. I talked to the manufacturer and they are scheduled to come to repair the windows at a lot lower cost than replacement windows! I appreciated the honesty of the sales person. He seemed very knowledgeable and professional and treated me (a single female homeowner) with respect. I would definitely call Newman again and recommend them to others.

The installation was inside the 3 hour window that we discussed, the installation went smoothly and the doors are solid, sealed and look beautiful. I recommend the retrofit installation for doors and windows, it is clean, quick and looks great without tearing into the structure of your home or condo.

We did not use their company. See comments above

Fine workmanship in finished product.

I had to call Newman several times to get this done because the manufacturer wouldn't get it done. I was very happy with Newman and the warranty work, but it was very frusterating trying to get it done. Ultimately the manufacturer came out and replaced both windows and we were not charged.

We simply need to replace 2 double pane windows that were no longer able to insulate the heat or cold, nor the noise from the neighbor. We had used Newman in the past for a project in 2007 and called them for this project. They were able to recall our prior work order and sent the same representative that we had worked with in the past. He took measurements and wrote the quote. His numbers were in range of our expectations. We set the date. The front office called to confirmed. The 2 fellows who delivered and installed did a pretty good job. I wished they had touched up some of the stucco that had gotten chipped; however, it was a minor.

This is the second year that we've used them and we have 27 windows to go. They do a very good job. The only thing is they had one of the sets of French doors opening inwards instead of outwards. They had the doors refabricated and at no cost to us, they redid it. When they came here to fix something we couldn't get one of the doors to open and the repair guy said something wasn't properly balanced so he had the manufacturing company to come out and look at it. They do take accountability for their stuff. They really do get it right. In one room the specifications that they gave to the fabrication people was not correct but they redid it at no cost to us. I intend to use them again.

Overall it went well. They worked really hard to complete the job on time. Installation crew had to move furniture in order to install new windows and they did a great job of leaving things clean and putting everything back in place.

All the windows in my house were the original, aluminum-framed, double-paned windows. None of the windows worked very well--they were all hard to open, and the seals had failed in several of the windows, causing condensation to build up inside. Because of that the windows looked dirty all the time, no matter how often they were cleaned. In addition, the screens were badly made, ill-fitting, and a major struggle to remove whenever I needed to clean the outside of the windows. Because I liked the style and general appearance of the windows, and because I could not afford to replace every window in my house, I wanted dark-colored, aluminum framed windows. I researched several companies on Angie's List to get estimates. From start to finish, my experience in dealing with Newman Windows was excellent. From the first call I made to schedule an estimate, through final installation of the windows, EVERY member of the company I dealt with went out of their way to be helpful and informative. Several of the windows I needed to replace were unique shapes, and could not be manufactured as and quot;replacementand quot; windows if I went with aluminum frames. Those windows would have had to be manufactured and installed as and quot;new constructionand quot; windows--which would have cost more, created a big installation mess, and worst of all, they would have required permits from the city. Bob Ryan, the estimator, worked with me to select vinyl windows that would retain the look I wanted for the house, while enabling them to be manufactured as and quot;replacement windows.and quot; He also showed me how the large window in the dining alcove, which was a 4-panel, non-operable window, could be replaced with a window that can be opened to provide better air circulation through out the house. The estimate he provided was extremely reasonable; in fact, it was less than I expected. The windows were ready exactly when I had been told they would be, and were installed in less than one day. The installation team, led by Mike C., was on time, and they were polite, professional and efficient. The installation went very smoothly. There was no damage to the window frames, the old windows were taken away, all trash was picked up and removed, and the new windows were all cleaned after they were installed, so they were sparkling clean. The new windows are absolutely beautiful, and function perfectly. In addition, the new screens are beautiful, and very easy to remove and replace when the windows need to be washed. Newman Windows prides itself on providing good customer service. They deserve to be proud! They are an excellent company, and all of their employees work to provide good service. When I can afford to, I will be replacing the rest of the windows in my house, and I will go right back to Newman to have that work done!

Although Newman is located in Carlsbad, they have a satellite office in Mission Viejo which is where I went to view the product and schedule a visit. Everything went very smooth from the beginning. I liked the Milgard product, met the sales rep, Bob, and then scheduled a time for him to come over for an estimate. The window and door sizing was a breeze, Bob was pleasant to work with and the estimate was in-line with other estimates I had received from Pella, Home Depot, Lowes, and a couple other places. My selection was based on the Milgard product and the comfort level I felt with Newman and their customer support should I run into any issues. The door and window arrived on Sep 24th and the installation team of Luis and Mike came on Sep 27th. The installation guys were great, the kitchen window had a ledge which they had to remove and reposition. Once installed, I couldn't believe how good the kitchen now looked. They truly did a super job on the install, left no mess, took the old stuff away and left me very pleased with my decision to work with Newman. I have no hesitation in contacting Newman again and hopefully this winter I will replace another slider and some windows.