AMERICAN LANDSCAPE & TREE SERVICE/J & J TREE SVC

IT WAS TERRIBLE FROM THE VERY START. I NEVER KNEW WHEN THEY WERE GOING TO SHOW UP. I LEFT MESSAGES AND E-MAILED JOHN AND DAVID. I ONLY GOT A RESPONSE WHEN I TOLD THEM THAT I WAS GOING TO HIRE ANOTHER COMPANY TO FINISH THE JOB THAT THEY HAD DONE SO BADLY. WHEN THEY DID SHOW UP AFTER TWO WEEKS! THE CREW PUNCTURED HOLES IN ALL THE SPRINKLER LINES IN THE FRONT AND BACK YARDS. I HAVE HAD TO HIRE ANOTHER COMPANY TO FIX THE DAMAGE THEY HAD DONE. I PLAN ON DEDUCTING THAT AMOUNT FROM THEIR BILL.

THE REP WAS FRIENDLY, KNOWLEDGEABLE, OFFERED MONEY-SAVING ADVICE. THE CREW WAS QUICK AND EFFICIENT. THE RESULT WAS VERY GOOD. THE PRICE WAS VERY REASONABLE. SOME DEBRIS FELL INTO THE SWIMMINGPOOL WHICH THEY DID NOT CLEAN UP, BUT THEY SAID THAT MIGHT HAPPEN AND THEIR PAPERWORK STATES THEY ARE NOT RESPONSIBLE FOR POOL CLEAN-UP. THEY CLEANED UP EVERYTHING ELSE AND HAULED EVERYTHING AWAY. TRUSTWORTHY AND COMPETENT.

COMPANY IS IN THE PROCESS OF MERGING WITH AMERICAN LANDSCAPE AND TREE SERVICE. SHOWED UP 1 1/2 HOURS LATE WITH NO CALL OR APOLOGY. LACING WAS EXTREME.

WE WERE VERY HAPPY WITH THEIR SERVICE. THEIR QUOTE WAS THE BEST COMPARABLE TO THEIR SERVICES. AND IT WAS AMAZING TO WATCH THEIR STAFF AT WORK AND USE THE MACHINERY TO DO SUCH A CLEAN JOB.

THEY ACCOMPLISHED THE WORK EFFICIENTLY AND ON THE AGREED UPON SCHEDULE. THE SUPERVISOR, DAVID, WAS COURTEOUS AND WORKED WELL WITH US. I TOOK MY FENCE DOWN TO GIVE THEM ACCESS TO MY BACK YARD, WITH THEIR TRUCKS, WHICH MADE IT EASIER FOR THEM BECAUSE IT WAS A BIG JOB. I HAD A LITTLE TROUBLE WITH GETTING MY CALLS RETURNED, BUT THEY WERE COURTEOUS WHEN I DID MAKE CONTACT AND THEY ANSWERED MY QUESTIONS.

WE'VE USED THEM BEFORE -- THIS TIME THEY WERE THE LOW BIDDERS. THEY DID A SATISFACTORY JOB ON THE WORK, BUT WERE SLOW TO RETURN PHONE CALLS AND WERE TOUGH TO PIN DOWN REGARDING WHEN THEY WOULD ACTUALLY SHOW UP. THEY GAVE ME THE IMPRESSION MY JOB WAS A FILLER IN BETWEEN BIGGER COMMERCIAL JOBS. THIS MAY BE TRUE, BUT AS THEIR CUSTOMER I'D PREFER TO FEEL THEY CARE ABOUT ''MY'' PROJECT. EVEN SO, I'D CONSIDER USING THEM AGAIN IN THE FUTURE, BUT WOULD ALSO GET BIDS FROM OTHER VENDORS AND ASK ABOUT THEIR CUSTOMER REFERENCES.

SHOWED UP ON TIME. QUICKLY DID THE JOB. CLEANED UP AFTER THEMSELVES. SHOWED US THE RESULT. THEN LEFT. GOOD JOB.

THEY CAME IN WITH A VERY REASONABLE ESTIMATE FOR THE WORK NECESSARY. THEY WERE VERY PROMPT WITH THEIR APPOINTMENTS. THEY CLEANED UP AFTER THE WOODCHIPS. I WOULD RECOMMEND THEM.