INCOUNTERS INC

The company owner has now SUED us for the amount he says we owe him. He quoted us one amount, then decided (AFTER INSTALLING THE SINK) that he wanted double that. AFter repeated attempts to resolve this and get a real invoice to show WHY the cost was so high, he has now filed in small claims court. TERRIBLE COMPANY. DO NOT USE.

This was in August 2010. After numerous emails and missed appointments, the installer, Dennis French, called one day and asked if he could come over in the next ten minutes to do the install. This was in February. He came, did the install, and then socked us with a $1200 bill. We protested, asking for a specific invoice. He said he would not give us the name of his vendor, or breakdown the cost. It was just $1200. We never got an estimate (our fault, but we figured he'd be honest since he'd done work before for us). We sent a partial payment of $400 and asked for an invoice. He would not comply. Took it to the BBB. He submitted an invoice from a totally different company "as comparison" to them (not even from his company!) and they dismissed the case. We never did get our invoice. He then emailed and said that if we didn't pay the rest of the money he'd put a lien on our house. Also said if we complained, he'd sue us for slander. So, we ended up paying. Get a written estimate. Don't use this company.

OK. Had three estimates Incounters, Inc. was in the middle. Checked out BBB and state they were OK. I laid down tarps and covered kitchen floor (we just had the grout and tile cleaned which was a mistake I should have waited until later). They did demo on the tile and were fine about clean up but did not add anything else to what I had done for the prep. When counters installed later I did the same prep, they ended up taking off the kitchen floor protection and made a MESS of the floor. We had some chips in the tile before but they added a few more. Overall, this was an OK experience but I have high standards and I do not think they met them.