ABSOLUTE WINDOWS DOORS

I am out $700 with no windows!!

Had problems at the start. They sent out an inexperienced salesman who made several misrepresentations and got window measurements and total cost wrong. Absolute did apologize and sent out someone experienced and made the necessary corrections. I was given a 4 to 6 week delivery and installation date. My windows were installed 4 months later, only after I contacted them several times to complain. The installers were very good, polite and left areas very clean. There were several problems during installation but Absolute was very gracious and went to great lengths to make sure I was happy with the outcome. They even installed a screen door for me which was not part of the agreement. I was a little unhappy about their failure to explain certain things to me. (Example: I told them I wanted to get new doors just like the old ones. I assumed the new doors would be wood like the old ones but they were steel clad instead.) Overall, I would say I was happy with the outcome.

Absolute nightmare is what they should be called. They took measurements in March (and collected $1,000), and the contract said I should have the windows in 3-4 weeks. By June I was still without windows. When they did bring the windows, they were the wrong size. Not once did they call to follow up, not once did they apologize for the inconvenience. By August, they brought the windows, installed them, and did a very sloppy job, leaving putty around the frames, and on the windows. But Russ was in a REAL big hurry to get the balance of his pay. In September, my maid broke one of the windows, and I called to have it replaced. Russ said he'd get to it "ASAP". Of course, no window, and when I called repeatedly to follow up (because he won't give courtesy calls), he gives me attitude. I called another glass person, who replaced the window within a week. Terrible company, terrible customer service.

The workers were very professional & prompt. There was one small mix-up. Two of the windows had the wrong grid pattern, but the company recognized the problem & has agreed to replace them. Overall we had a very good experience & have even hired them to texcote our home.

SO FAR IT'S AN 'A' BY THE WAY HE SOLD IT TO ME. HE TOOK THE TIME TO HAVE FOUR DIFFERENT TYPES OF WINDOW GLASS, AND SHOWED ME THE DIFFERENCE BETWEEN THE WINDOWS, AND THE HEAT. HOW IT PENETRATES MOST WINDOWS, AND HOW NO HEAT CAME THROUGH THESE WINDOWS AT ALL. I THOUGHT IT WAS VERY GOOD, BECAUSE IF YOU HAD ANY HEAT THAT WOULD HIT A ROOM, THIS WOULD BE THE WAY TO GO. IT PROVIDES GOOD INSULATION. IT WOULD KEEP OUT THE COLD. I FOUND IT TO BE EXCELLENT. EVEN THOUGH IT WAS PRICEY, IT WAS WORTH IT.