McMahon Plumbing Heating & Appliance Installation

We bought two new dishwashers at Western Appliance. They sent them via an outside contractor, McMahon. When the dishwashers arrived, they didn't fit into the space. The installer, Sam, gave us a reasonable quote to redo the custom cabinetry and install them. It would have been easy just to say "you bought the wrong ones." Instead, he made them work. A pleasure to work with. We'll try them on the future on plumbing issues.

They came out, charged me $85 for coming to my home, and refused to do the work. They told me to call the contractor who installed the sink -- over a year before. The plumber was rude and belligerent. I called EJ Plumbing, and they had the leak fixed within 15 minutes.

I called McMahon's for a quote in Janunary to swap the line in my master bath sink (currently hot is on the right, cold is on the left), and to put a stopper in the tub. Nick came out and quoted it. Because of the way the lines are run, he determined that the best way to do the swap was to go in through an exterior wall, and this should wait until rainy season was over because it would require stucco patch and painting. Three weeks ago I called to schedule the work. They had Nick call me back, and we scheduled for him to come out today. I told him I would take the day off work, and we agreed that he should buy the parts. Someone else showed up to do the work (Gary?). He didn't understand the job and hadn't gotten the tub parts. He said he could start work on the sink, and we could reschedule the tub for Saturday. I told him I was frustrated that despite my conversation with Nick, Gary was unprepared, but please go ahead and fix the sinks. I then called the office, and told them that I was pretty unhappy out of the gates that their guy had come unprepared, and asked that they get someone else to go get parts so they could do the whole job today. The receptionist said she'd call Gary to find out what was going on. A few minutes later, Gary comes in and says " I don't want to do this job. I want to go." (??!!?) I told him that he could go if that was what he wanted to do. I called the office, told the receptionist that he just walked off the job, and she said, "ok, thanks, bye". I said, "what do you mean, 'bye' what about my job? -We don't want to work with you, you're free to get a quote elsewhere -can I speak to a manager? - I'll have one call you Three hours later I call back looking for a manager, and the receptionist says he has the note, he should call this afternoon. She calls back 5 minutes later and says she's talked to the manager. they aren't interested in working on my job and it's not worth their time to talk with me. I point out that I have taken the day off- lost wages- so they can do this job and she says, "that's an obstacle. life is full of obstacles. Deal with it" and then she hung up on me.