The sales person got pushy and began to tell me all the reasons why going with someone who both installs and sells windows is a bad idea. I was planning to ask for a referral for a good interior/exterior door installer but had to cut off the conversation with a "Thanks anyway" before I got the chance.
Description of Work: I called to set up an appointment for an estimate for replacement windows and patio doors. They didn't do anything because they only sell the products; they do not install.
Rating Category
Rating out of 5
professionalism
3.0
$30,000
Response from J & M WINDOWS & GLASS INC
We're sorry you had this experience. We try to be educational and not "pushy". We have many good contractors that we actually refer to all the time for installation. Many times consumers do not understand their choices when purchasing windows.
Diana Z.
06/2014
5.0
replacement windows
+ -1 more
They were great to work with. Came when they said they would, washed the new window, and cleaned up after themselves.
Description of Work: I had a problem with one of my Anderson windows that was installed in the early 90's. It needed to be replaced, as well as several hand cranks throughout the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,147
Response from J & M WINDOWS & GLASS INC
Thank you! We are strongly committed to customer service and satisfaction!
Eugene C.
09/2013
5.0
replacement windows
+ -1 more
Traveled to Jand M 9/9/13, met Steve Thannisch who helped me pick out an Anderson Storm door for my house, then provided a quote for the item. I went home to verify the size of the door opening. I verified the we had the right size of door but realized I needed a door with Low-e glass. I called Steve for a re-quote with my new requirement. He said he would have to do some research and would get back to me. With in 2 hrs. I had a quote of exactly what I wanted and that it would take 2 weeks to get the door. The price is fair, it is what I need, so I placed the order. Steve said as soon as it comes in, he will contact me.
Description of Work: Ordered an Anderson Storm door from them. Steve was very helpful in working with me to meet my requirements.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$307
David T.
11/2012
5.0
replacement windows
+ -1 more
Excellent and expecting next phase when timely available. Very pleased so far and anticipating continuous fine service.
Description of Work: Installed five windows, in a timely fashion. Arrived on time and will follow up for second phase. Installation was very professional and clean-up exceeded expectations. Currently rained out and anxiously anticipating next phase of installation.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$6,616.76
Response from J & M WINDOWS & GLASS INC
Thank you for the referral. We appreciate your business and look forward to working with you in the future!
Simon F.
04/2012
4.0
replacement windows
+ -1 more
Pros: Jand M gave us a detailed listing of the windows we wanted, and offered advice on dimensions as well, including a tricky sliding glass door. Cons: They did not offer advice on energy requirements, i.e., the minimal technical specifications needed to qualify for utility or tax rebates. Because of this we couldn't get any rebates because of the models we ended up ordering; while they were energy efficient, they were just barely under the minimum U-Values needed.
Description of Work: Ordered new Andersen windows and a sliding glass door from J&M Windows for our remodeling project. Note: They did not perform window installation.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
$6,500
Response from J & M WINDOWS & GLASS INC
We are sorry you didn't get all the information you were looking for regarding energy efficiency. Our goal is to provide customers with all the information that they need to make the correct purchase for them.
Trish W.
10/2007
5.0
replacement windows
+ -1 more
Very patient and informative. They had the best selection and prices. We went with Andersen. They don t do installations, but recommended a contractor who was outstanding. All totaled, the cost was 1/3 less than the next lowest bid, but we didn t sacrifice quality or peace of mind. The installer was Rehder Construction in Los Gatos and will ask him again when we have a larger job of remodeling the home.
Description of Work: Replaced a 2 panel and a 3 panel 45 year old sliding doors with Andersen Series 400 sliders.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,235
Response from J & M WINDOWS & GLASS INC
We are happy to hear that your installation went well, and thank you for your referral. We look forward to doing business with you in the future.
BARBARA I.
06/2007
5.0
replacement windows
+ -1 more
My contractor recommended this company to me. They were great, helpful and knowledgeable. They actual steered me away from things that wouldn't work the way I wanted them to.
Description of Work: I purchased my windows through them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Response from J & M WINDOWS & GLASS INC
Thank you for the referral Member. We appreciate your business and look forward to providing you excellent service in the future.
04/2005
5.0
replacement windows
+ -1 more
THIS COMPANY DID A FINE JOB HELPING ME TO DECIDE WHAT PRODUCT I NEEDED AND THEN PROCEEDED TO MEASURE, ORDER AND INSTALL THE WINDOWS. THEY WERE VERY ATTENTIVE TO DETAILS.
Description of Work: ORDERED AND INSTALLED MILGARD CLASSIC VINYL WINDOWS WITH NO GRIDS AND TEMPERED DOORS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,120
Response from J & M WINDOWS & GLASS INC
thanks for the referral. We look forward to doing business with you in the future.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Windows,
Glass and Mirrors
FAQ
J & M WINDOWS & GLASS INC is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
J & M WINDOWS & GLASS INC accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, J & M WINDOWS & GLASS INC offers free project estimates.
No, J & M WINDOWS & GLASS INC does not offer eco-friendly accreditations.
No, J & M WINDOWS & GLASS INC does not offer a senior discount.
No, J & M WINDOWS & GLASS INC does not offer emergency services.
Yes, J & M WINDOWS & GLASS INC offers warranties.
J & M WINDOWS & GLASS INC offers the following services: SHOWER DOOR AND MIRROR INSTALLATIONS. ANDERSEN WINDOW AND DOOR SERVICE