Innovative Tile Concepts

unknown

Innovative Tile was very professional and pointed out some issues (then worked to resolve them). We are very satisfied with the completed project. I have just one issue. It took longer than expected but only by a day. The issue is they worked for 2 days to remove the countertop and then "went dark" for over a week and we did not know why. So we were inconvenienced without a working kitchen longer than we needed to. We expected them to come do the install on 4/14 but they did not show nor call us. My husband had to wait every day because he expected them to show, but they did not. Finally after 4 days I called and got an installation date. So expect good work but not-so-great communication.

Jaime handled the job, and although I never met Mike in person, I know that he also worked on the job. Jaime did the estimate, was right on time and gave me a great deal of excellent feedback about how I might want to approach the work to get the best result. The fireplace in the living room was the original - 1955- and had been stained badly by smoke over the years. The work done involved first smoothing out somewhat the rough stone, then floating the whole fireplace, then replacing the new surface with a tile I had selected. Jaime suggested that I have a granite remnant cut to order for the new mantel and hearth, and made that part of the bid. That granite was the only hold-up to the job, because it was another contractor who fashioned and installed it and they were not as scrupulous about their commitment to a timeline as Mike and Jaime. It all turned out well, though, the work was exceptional - careful and beautiful. The fireplace now is the focal point for the room, and I am so proud of it. The work done on the bathroom floor was equally beautiful. I had selected white tiles and they hand-cut small 2"X2" black squares which Jaime counseled me to use sparingly to maximize the dramatic impact. He was exactly right. Because the house has only the one full bath, they demolished day one, floated day two, tiled and replaced the toilet day three and I was back in. They had to remove the baseboard to tile and replaced it so beautifully I actually think it looks better than the original. I would recommend Innovative Tile Concepts wholeheartedly and would use them again if the opportunity came up where I needed high quality, beautiful work.

unknown

10

Beautiful and flawlessly installed!

Mike and his crew from Innovative Tile Concepts was a pleasure to work with. Mike’s crew was very efficient, friendly and kept the work area very clean at the end of each day. They arrived promptly at the same time every morning and worked every day (except weekends of course) till the job was complete. Mike was easy to reach via phone and email and responded quickly to every question/situation that arose during the job. I wanted to design the tile lay-out myself so it wasn’t just a grid on the wall. I’m not a tile expert, so Mike and his crew worked with me and gave me valuable input that helped us create a unique and beautiful bathroom. I would highly recommend Innovative Tile Concepts. Thanks guys, for a job well done!

He was very professional and very knowledgeable. He was also very expensive. We would consider using him in the future.

They didn’t sell anything unnecessarily, like the others. They were honest and straight forward. He co-operates and listens to your needs. I like their services and will continue to use them in future.

Innovative was a pleasure to work with. The owner, Mike Hagan, responded immediately to any questions I had. The two workmen, Alejandro and Raymond, are experienced and did an exceptional tile job. They were both nice and professional. Not only do I recommend them but plan to have them do the tile work in my kitchen which will be renovated this month.

What I really liked was the helpfulness of the staff, offering advice and clearly explaining pros and cons for the various products. They also helped me chose an appropriate grout color. I was sent home with multiple samples (no deposit required). The price was reasonable too - I didn't find an exact match to the tile that I chose but similar products were slightly more expensive elsewhere.

He did a great job. He came out on the weekend too. He was absolutely wonderful. The same person had done our kitchen granite two years ago.

I would recommend Innovative Tile to everyone. The are very easy to work with and take pride in the finished product!

I am not sure of the price because my contractor took care of all of that. They helped me decide how to lay the tile and what would look best in my home. They helped with timeliness and my schedule. They gave me choices of what I wanted. They even helped with the choice of what grout to use. They also had to level the floor and make sure the tile was even. They were always very clean and on time. I would use them again in the future and would recommend them to others.