Description of Work: Need quote on replacing sewer lateral
Rating Category
Rating out of 5
Yes, I recommend this pro
MARIA AND ROBERT C.
07/2016
1.0
plumbing
 + -1 more
I just remodeled the bathroom and I needed the plumbing hooked up and he showed me an estimate at about $400 and he ended up charging me $800. So he changed the estimate at the very end of the service. It took him hours to do that and it shouldn't have taken more than an hour. He was punctual. I've tried to resolve it and I can't even get a callback from these people. I left several messages and no one even called me back.
Description of Work: I actually put in a sink and I just needed the plumbing hooked up so he connected everything from the sink and the faucets to the wall to make the water run.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$800
Stephen S.
01/2016
5.0
plumbing
 + -1 more
unknown
Description of Work: They did an excellent job of replacing one toilet and fixing two other valves. We will call them out later to replace our old gate valve in the front of the house.
Rating Category
Rating out of 5
Yes, I recommend this pro
Sumeet G.
05/2015
5.0
plumbing
 + -1 more
The service was pretty good. I had no complaints. The area was clean after the job. The job was done very well. The price was decent, not bad.
Description of Work: I used Benjamin Franklin Plumbing, Inc. They fixed a leak outside my house.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
NANCY N.
08/2014
5.0
plumbing
 + -1 more
unknown
Description of Work: They installed two toilets for me. I was very happy with the work and the quality of the product installed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MARIE D.
03/2014
3.0
plumbing
 + -1 more
.
Description of Work: Installed two heaters in our homes.Then when needing service trying to get parts on their second visit took 7 days. Manager told me it was not cost effective to provide the best service at the cost of shipping parts priority. Note the part weighed 3 oz. So that told me I was nothing but a sale and they did not want to serve me to the best of their ability.... This was the Santa Rosa office. I also bought two water heaters through their sister company and also had some but not as many issues with their product. Good employees in the field but management and policy left me cold and looking to another provider for service.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
5.0
Carolyn D.
03/2014
5.0
plumbing
 + -1 more
It was expensive, but Benjamin Franklin was under the other bids. They were very pleasant to deal with, from the superviser to the workers. I couldn't have had a better experience. They were very considerate and I really appreciated that. Even though they didn't need to do so, they re-piped under my house with more modern piping. I got a lot more than I had orginally bargained for.
Description of Work: I had my entire sewer line replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Seema K.
10/2013
5.0
plumbing
 + -1 more
Outstanding experience and excellent quality workmanship.
Description of Work: Fixed a sub par installation from a contractor. Replaced plumbing system for master bath and also shower valves for both bathrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
SHERRYL G.
03/2007
4.0
plumbing
 + -1 more
After a month had passed I decided to call The Punctual Plumber. The receptionist understood my concern and took my information. The next day I had to call them again. While she had me on the phone she got someone to start typing my quote and they would email it to me. I received it the next morning.
Description of Work: I called Benjamin Franklin Plumbing on a Friday for an installation of a new tank-less water heater and some other plumbing rough-ins. Spoke with Chad and made an appointment quickly with Ricky for the next Monday. Instead Juan came, not Ricky. He was fifteen minutes early which was good for me. Juan was somewhat informative, and did some calculations on site. He also asked about what other services might be in the wall. He asked for pictures of inside the wall, which I made copies for him to take.
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Service Categories
Plumbing,
Water Heaters
FAQ
BENJAMIN FRANKLIN PLUMBING INC is currently rated 4.2 overall out of 5.
Monday: 8:00 AM - 5:30 PM
Tuesday: 8:00 AM - 5:30 PM
Wednesday: 8:00 AM - 5:30 PM
Thursday: 8:00 AM - 5:30 PM
Friday: 8:00 AM - 5:30 PM
BENJAMIN FRANKLIN PLUMBING INC accepts the following forms of payment: Check,MasterCard,Visa
No, BENJAMIN FRANKLIN PLUMBING INC does not offer free project estimates.
No, BENJAMIN FRANKLIN PLUMBING INC does not offer eco-friendly accreditations.
No, BENJAMIN FRANKLIN PLUMBING INC does not offer a senior discount.
Yes, BENJAMIN FRANKLIN PLUMBING INC offers emergency services.
Yes, BENJAMIN FRANKLIN PLUMBING INC offers warranties.
BENJAMIN FRANKLIN PLUMBING INC offers the following services: PLUMBING REPAIRS INSTALLATION AND REPAIR OF WATER HEATERS. REPIPING.