Bay Area Rodent Solutions

Bay Area Rodent failed on all of this work. Background: Our home had cold tile floors in the winter time. We called on ‘Bay Area Rodent’ in 2015 to come up with a solution and possibly change out the floor joist insulation. “Solution”: The company sales person came out in and provided an estimate to 1) replace our existing R11X16 insulation with ‘encapsulated insulation’ R19X16 and also 2) install an 8 mil vapor barrier to the flooring in our crawl space, and 3) perform a cleanup service. The salesperson claimed that this vapor barrier would reduce the cold up above on our tile floors. In addition, the estimate called for “cleanup service,” to cleanup some large debris on the crawl space dirt, that I wanted removed. Experience: The workers arrived at our house and and left within a few hours. When I needed to go into the crawlspace a few months later, I checked on and was appalled by the work that Bay Area Rodent did, failing on every single item of their work. “Install 8 mil vapor barrier to the flooring in the front crawl space.” What we got: The workers basically laid down on the dirt undersized 4 mil plastic and also missed an entire corner of the crawlspace. "Cleanup & Sub-flooring insulation & cleanup service." What we got: No Cleanup, not one bit. There were still large, abandoned pieces of plumbing and duct work left right on the dirt, and they covered this debris with the new vapor barrier! I noticed this immediately when crawling underneath. Install R19x16 Encapsulated fiberglass insulation to the sub-flooring. The insulation installed was NOT encapsulated but cheap, loose insulation which was already sagging to the crawl space dirt in many places. I contacted the company about the problems to get someone to fix these issues. Two weeks later, they sent someone out. They replaced the new insulation with the correct encapsulated insulation and removed some of the debris, great! However, they failed again with the vapor barrier install! Instead of removing the undersized 4MIL vapor barrier, they DOUBLED UP and laid down a SECOND layer of 4MIL vapor barrier, on top of the existing one. My crawl space became totally unusable, as there was not plastic strewn everywhere, making it difficult to even navigate underneath my home. Eventually, they came out and fixed this problem, and added a single layer of plastic, however the worst kicker was about to ensue. A few years later, I was underneath our home and noticed that there is white (mold?) fungal growth everywhere underneath this vapor barrier! This was horrifying to see and when I called Stanley from Bay Area Rodent, he tried blaming this on plumbing problems. While our new home, new plumbing and drains did have an issue at one time, we quickly repaired it. Experts looked at their problems and stated that the cause in fact of the moisture, is from water runoff on adjacent hillsides during the winter wet months. This work has resulted in us having to hire numerous mold experts to test and remediate this company’s terrible work. One professional contractors commented that the work of Bay Area Rodent was the worst that he had seen of anyone in his 20 years career. I am extremely dissatisfied with this work and for their proposed solution and advise you also to steer clear.

Bryan came out to inspect. He took many pictures and explained what they would do. I found him very professional. On the agreed upon date, five people came to do the work, three at first almost at the scheduled time and later two more. They put some screens over several vents on the roof and on the sides of the building that were possible entrance points for rodents, and they concreted over several possible entry points in the foundation. They also caulked around several pipes and put metal plates over some open places on the building. They also installed a metal plate at the bottom of the basement door. Several people went on the roof and some work was done around the eaves. There were usually several people standing around not seeming to do anything, or they'd all congregate around one spot seemingly discussing the work of one or two people. The paint matching that Steve had said they would do using our paint was not done. We now have unpainted metal plates on the outside of our house. The job was finished five hours after it started, counting There had been only one spot in the entire house, an area about two feet square, where there had been obvious rat infestation. The cleanup and sanitation was sweeping up that area and spraying some fresh-smelling liquid on much of the basement floor. I had to request that they finish the floor and use the vacuum around other places they had worked, which they objected to at first but partially did after their foreman insisted. The bill for that part was $1500. The actual work that was done for that and for rodent proofing, $5500, seems steep for what was actually done. I'll now have to hire someone to do the painting. We have had only one infestation, a couple of weeks ago, in only a small area, after owning the house for about fifteen years. If we don't have any further problems, it will be worth the money, but I feel I paid way too much for what I got.

Bryon came to inspect and to assess what work needed to be done. He was incredibly thorough and professional and took pictures of all the areas that required work. He explained it all to me in explicit detail. Then 10 days later, a crew of 5 came to perform the work. They were here for several hours and were also very thorough and professional. They removed all evidence of the infestation that had started in my garage, sanitized it, and took care of all the possible ports of entry into both the garage and the house. They were all sensitive to my intense aversion to rodents. The work was pricey bu it has given me great peace of mind and was worth it. I like that it comes with a 1 year warranty. I am more than satisfied.

VERY WELL. MORE NONINVASIVE THAN I HAD THOUGHT.

The inspection was like $200 and the total work is going to be $400. When we get the work done we will get the $200 back. We've been happy with them so far. We didn't do a lot of comparisons on the price.

Very well. They plugged up many holes, I would have never noticed (which they showed me both before and After they filled in the holes.). They were fast and efficient.

Very well, they found where the rodents were getting in and repaired it,on the spot for no additional charge since it was a simple fix.

Brian came out and did a property inspection, found a spot where rodents were getting in. Fixed it on the spot. Very satisfied.

Came quickly to give estimate and were very knowledgeable. Then a few days following, came and did the work: new screening outside for crawl space vents, roof, attic, anywhere rodents could get in, which took 2 days. They did follow-up trap setting once a week for a month too. Good on neatness in general. They also removed old attic insulation (including rat nest and 2 dead rats) and replaced with new insulation. This added a lot to the cost but was probably worth it.

BARS did a very complete walk though of my home taking notes and photos. After the walk through the information was shared with me. He recommended many items to keep the rats out of my home. Basically, his crew filled in and covered up all openings that would allow rats in. Then they set traps in case any rats were still there. So far, no more rat evidence has been discovered.

When asked how many stories the house was, I told the lady it was a mobilehome. She excused herself to speak with her supervisor and then told me they do NOT do mobilehomes and recommended. After hanging up, I realized this was a form of discrimination. If I had said this was a black home and she told me they do NOT do black homes, then I would have had grounds for a lawsuit. Just because we live in a mobilehome and have a rodent problem, how is that any different than a regular house with a rodent problem. The least they could have done was to come out and give me an estimate. I was not being treated with equality. Is this the kind of company people want to do business with?

Within 3 hours of when I called Bay Area Rodent Solutions, their specialist Bryan was at my door. He was very knowledgeable, friendly, and helpful. I will call them again when I need help.

My first impressions with Bryan when he did the original design and estimate were excellent. I no longer live in the residence and heard some bothersome things about the unprofessional crew that showed up to block the entry points. I took it under advisement but became really concerned when rodents were still being trapped six weeks after the entry points were blocked. The painting contractor doing interior work definitely saw entry points that had not been blocked, so we called and asked for someone to come out. The field crew arrived and when they were on site admitted that one area that was blocked had a bad design since there was a two inch gap and the blockage denied access to the main water shut off. The field crew later reported to the main office that we had violated our warranty by the work we were doing in the **interior** of the house (we have a painting and sheetrock contractor). The main office sent an email stating they had to come out and bid work on resealing the entry points. At this point, I am beside myself. I selected this company based on their excellent reviews.

It went very well. Bryan came in and did a nice job listening to our issue and gave his advice which turned out to be quite useful.

Contacted them through Angie's list (there was a promotion going on) and asked them to contact my wife to schedule. They responded they would, but never did. Contacted them again through Angie's list, and then called them to schedule. Half an hour before they were supposed to be in my house to perform the service, they call me to confirm and tell me there was a $150 fee just to visit the property. I told them not to come.

I was very pleased with them. One of their representatives came out for an assessment and to provide me a bid. The first appoint for the actual work had to be rescheduled due to rain. On the send appointment day, they called me early in the day to tell me that two of there crew had called in sick and that the time would have to be changed from 3-5 pm. Right at 3 pm, the first crew arrived. I was informed that normally the job would be a one-crew situation, due to the time of day, they were sending a second crew to assist to ensure the project could be completed. The supervisor walked me through the areas that had been determined to need work. He actually identified a few others that had been missed by the first estimator. They secured all the areas and the supervisor walked me around again to show me what they had done. He also explained the work that was done on the roof. They completed the work before dark. I really appreciated the professionalism and customer service. They did a great job and explained that a 3-year warranty was included with the work. I highly recommend them.

Nathan and Nate did a fantastic job. They were running a bit late due to a previous job, but I was notified and updated several times. Once the job was completed, they walked me around the house to show me all the repairs. Even though it was getting late in the day and starting to get dark, they were not rushing. I truly felt they were committed to doing the job right. I would highly recommend the team at BARS. They did a great job and I'm sleeping much better knowing that there isn't a way for new mice to enter my home/garage.

Work was effective Rats and mice have not been back, and the main attraction for skunks was eliminated and they are no longer a problem.

Bay Area Rodent Solution, Bryan, gave us a free inspection/estimate for our attic rat problem. He spent 2 hours with us, identifying the different entry points and explaining how best to seal the house. He even climbed on the roof and took pictures of the openings where animals can get in. We obtain such valuable information from Bryan, and so appreciate the professionalism he demonstrated. If you have a problem with attic rats, this is the company to use. Thank you Bryan!

Great service, highly recommend them. Bryan came on time and called me 30 minutes in advance confirming the time of arrival. He was very professional and knowledgeable, provided cost-conscious recommendations and did not try to up-sell (while other companies were asking between $140 and $200 for this initial inspection). He pointed out places where field mice get into the garage and provided recommendations on how to address the issue. The house is still under builder warranty so I'll try getting them to fix the problem, but if it does not work out, I'll call Bay Area Rodent Solutions.

Crew arrived within communicated time range provided by scheduler in advance of the appointment so met expectations for start time. Laid down plastic (as was entering interior of house to access crawl spaces below first floor along with the attic. Six crew members supported repairs and/or sanitation work spec'd out which included: *Placing a wood shimmy on front of the main garage door to address potential entry of rodents * Placing wood shimmy on side garage door to address potential rodent entry * Thorough cleaning, disposal of undesired items and sanitation within the interior of the exterior wood tool shed * Placing a wood shimmy to the two front exterior wood tool shed doors to block entrance by rodents * Replaced wire mesh and repaired fascia just under roof where roof rats had likely entered into the attic *Cleaning, sanitation of crawl space under home. Removal of chewed installation and replaced with new installation. Set traps to capture any rodents still in the crawl space. *Repaired/replaced wire mesh at two points of entry on foundation - one of which was likely point of entry for rodents into crawl space below first floor. * Placed concrete over extrusion in wire mesh made for exterior lighting system to block potential point of entry for rodents. * Sealed several points in concrete to prevent possible points of entry for rodents (unspec'd but performed). All crew members were professional and courteous and knowledgeable. Val, the inspector who provided the work estimate, was also part of the crew who performed the work. This was beneficial to ensure that all details of the repairs discussed verbally with him post inspection, were performed as spec'd. Pros: On time (both inspection and for repair work); professionalism and courteousness of crew; responsiveness of Val the inspector to requests for further detail or questions I had post inspection; Quality of Work; Thoroughness of work against work estimate Cons: Gave price a "B" - project cost not inexpensive but work performed was of high quality and should ensure exclusion of rodents in the future. The work estimate used is a template document and offers fairly general descriptions. Highly suggest requesting your inspector followup with a detailed work order, if not provided to you at time of estimate, so that there are no discrepancies on expectations the day the work crew arrives for repairs. I pursued this with Val and he provided at my request via email, along with pre-repair photos he had taken (and shown me) for my files. I will also be receiving a post repair work detail along with photos taken of the repairs made.

Stan was very professional, came out, inspected the roof ($150) and scheduled an appointment for two of his guys to use a long ladder to reach a difficult overhang to seal openings in the roof. Service was on time, explained and executed professionally. Would use again.

Last year a rat found it's way into my house, and died inside the wall. The smell was terrible. I hired Bay Area Rodent Solutions to inspect my house, find all of the entry points, and seal them. They did an excellent job, and I would definitely recommend them. They were very thorough, found several possible entry points, and carefully sealed each one. They didn't show up on time, but they called to let me know they were running late, and I appreciated that. They also have a 3-year guarantee on their work, so if rats enter my house again during that time, then I'm covered.

Stanley came out for a detailed inspection of my attic and crawl space. He was professional, courteous, and open to answering all of my questions. He did not try to sell me something I did not need. I would highly recommend this company again and I will be using them again.

Chris Saldana was out inspector. He is AWESOME. Very knowledgeable and professional. Did a thorough inspection of the home for rats. HIGHLY recommend this company!