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Crystal Pools

1.0(
1
)

Decorative Concrete, Pavers and Hardscaping, Homebuilders,

... +8 more

About us

b

Business highlights

48 years of trusted experience

Services we offer

Commercial swimming pools designs, waterfalls, permits, expediting, grading, excavation, demolition, patios, gazebos, masonry, faux rock, real rock, hard scape, landscape, ponds, streams, remodels, re plumbing & lighting.

Amenities

Free Estimates
Yes

Accepted payment methods

Check

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
Write a review
Showing 1-1 of 1 reviews
Alisa A.
10/2011
1.0
concrete repair, pool cleaners, remodeling, home builders, hardscaping, stamped concrete
  + 4 more
Job was supposed to last 16 weeks but dragged out for 2 years. General contractor used incompetent subs who had virtually no supervision over the course of the job. Numerous items had to be redone 2 and 3 times due to bad decisions on Crystal pools part. Contractor was always out of town at his second home or working on other celebrity projects. Very sloppy work that does not reflect the exorbitant price paid for a supposed high quality contractor. Contractor assured me over the course of the job that everything would be done to my satisfaction but unfortunately he sought to cut corners at every turn and the job is terrible.Absolutely shameful. Don't waste your time contracting these folks. A complete nightmare!!! All concrete work must now be replaced and waterfall must be re-engineered. Currently in litigation. Steer clear. Photos of work provided upon request. Email Alisar65@aol.com
Description of Work: Contracted to demo out old pool and replace with new pool, new concrete and pool coping. Install waterfall to flow into pool. Build new pool equipment room/gym and install pergola on upstairs deck.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$250,000
Response from Crystal Pools
Summary: We have been in the water business for 35 years. We pride ourselves in leaving behind nothing but satisfied clients and have worked on some of the most prestigious pools and water features. We have maintained an impeccable record with the Contractor's State License Board and have been invited on many occasions to participate in the creating and modifying of California building codes pertinent to our trade. The member is withholding approximately $40,000. Despite her refusal to pay us or our subcontractors for many months we still continued and finished the job, provided everything we were supposed to and more, and received final approval from the Beverly Hills Building Dept. My main regret is that we should have stopped the job sooner and not continued with such a large balance owed. No other contractor that we know would have continued under these circumstances especially in these economic times. Appearances are that she has had no intention of paying and has strung us all on to the point of completion so that she has her pool, yard and oh yes, the garage turned storage building ultimately became a gym. The actual complaint and evidence simply does not support a reason to withhold so much money. We were given a sob story by her in July that her ex-husband had quit paying for her children's private schooling and therefore could not pay. On September 3rd, her response to our final invoice was "I have been in Hawaii with my kids for the last 2 weeks. I am just beginning to sort through everything. I will deal with this and everything you have sent me in the next few days". It is obvious in her own verbiage that our needs are of little concern to her. Also in contrast to the truth, she states in her complaint that we insist on being fully paid prior to addressing any concerns. It is obvious in our supporting documentation (available on request) that we have suggested on repeated occasion a very reasonable monetary retention until we have addressed her concerns. We have provided a quality job that in no way warrants removing or re-doing. While we seek an expeditious resolution to the matter for everyone's sake, we are tired of being victimized by this client and are not interested in mediation or negotiation as we have already invested far too much in a disappointing cause. We have had to file a lien against her property to protect our interest and the matter has been turned over to our attorney.

    Contact information

    unknown, Camarillo, CA 93012

    www.crystalpoolsandrock.com

    Service hours

    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Decorative Concrete,
    Pavers and Hardscaping,
    Homebuilders,
    General Remodeling,
    Pool and Spa Service,
    Concrete Pouring and Repair,
    Plumbing,
    Masonry,
    Lighting,
    Landscaping,
    Excavating

    FAQ

    Crystal Pools is currently rated 1 overall out of 5.

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 5:00 PM

    Crystal Pools accepts the following forms of payment: Check
    Yes, Crystal Pools offers free project estimates.
    No, Crystal Pools does not offer eco-friendly accreditations.
    No, Crystal Pools does not offer a senior discount.
    No, Crystal Pools does not offer emergency services.
    No, Crystal Pools does not offer warranties.
    Crystal Pools offers the following services: Commercial swimming pools designs, waterfalls, permits, expediting, grading, excavation, demolition, patios, gazebos, masonry, faux rock, real rock, hard scape, landscape, ponds, streams, remodels, re plumbing & lighting.

    Contact information

    unknown, Camarillo, CA 93012

    www.crystalpoolsandrock.com

    Service hours

    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM