Water Damage Rescue

Hello Mr Lazarovits, My name is Paula Mckinsey. I used your company Water Damage Rescue, to do repairs on my home in 2022. My insurance company referred your company. I am writing because Priscilla Portillo has done absolutely nothing to help resolve my complaints. During the process of my house being repaired the work crew unpluged my deep freezer causing the food inside to be destroyed. This is huge because at the time I had been stockpiling food for the covid pandemic. Priscilla apologize and offered to only pay half for the loss of food. Also, the work crew had to come out to my home a bunch of times to repair the work they were supposed to get correct on their first attempt. There is a host of problems I experienced dealing with your company. 1. The work crew left 6 large bags trash in my backyard, I had to dispose of it. Compound was left in my front and backyard and on the front panel of my house. Some of the compound is still present on my property. The work cre used my broom and dustpan for cleaning which was left dirty. The dustpan and broom was replaced by your company. A Water hose was damaged and also replaced by your company. My large standing mirror and art work in my bedroom was damaged by paint drip from your work crew. The ceiling paint in four areas are still uneven. The crew had been out at least 4+ times after the initial process was supposed to be complete. The texture on the ceiling walls in three rooms do not match. There are also areas where the texture is simply smooth. The insurance company and someone from Water Damage Rescue came out in August 2022, I believe not sure it that month is accurate. The representative from Water Damage Rescue took a ton of pictures. The insurance representative agreed along with the Water Damage Rescue representative that my concerns were valid. Your company has treated my home like a science project. I am dissatisfied and disappointed about the workmanship and the hoops I've been put through. This is my home and I shouldn't have to settle on mediocre workmanship. I would like a refund as stated in the contract, for the money I paid, food loss, and property damages. Can you please look into this situation. Sincerely, Paula Mckinsey

Chris was awesome! He arrived on time, cleaned up the mess, put down plastic to protect my carpet while working, set up dryers and saved us from any further damage. He also recommended a plummer to fix the leak. He followed up with us daily and did an excellent job!!

Chris and kevin came out to inspect all the water damage done to the walls and within 2 hours they had everything broken out and had all the fans and everything they needed to dry the walls and prevent mold and bacteria from spreading.

very very well. All 3 people came were very very good. Chris, sal and eduardo. excellent people Like to share video but your system does not allow me

The work, the attitudes of the various departments, and the final result were all perfectly accomplished. From the home office to the carpenters to the mold and asbestos cleansing, were all done totally professionally. We are happy with the result.

It was easy because this company actually called my insurance and kept me updated Day to day of progress. They work everyday and send the best contractors.

I have a good experience with Chris and Ignacio they were nice people to work with that they carry themselves in a professional way. nice and courteous, speaks in a nice way. they don't talk loud like some people do . I like them and will surely recommend this company.

The job was tough, and 2 hydrojetting attempts didn't work. Any other company would have given up at that point and told us we had to break walls and break into the main pipe, which would have been extremely costly and inconvenient. But these guys decided to try a third time and it worked! We've been using our washer and kitchen normally with no drain backup since.

Went very.... Well would recommend again

All went well as planned. Priscilla was really great giving me an exact estimate on the cost of 3 days dry out and out of pocket cost. Both Chris and his assistant were efficient and professional, they showed up on time and set up as quick as possible. Clean up and removal of equipment was quick as well, my floors and walls dried out within 48 hours with minimal damage and replacement needed. Very pleased with their work and will highly recommend them to family and friends.

The Water Damage Rescue team did a great job helping to mitigate water damage from the flood. They responded immediately, arrived at my home, assessed the damage and started work right away. They completed the work quickly and were very professional.

Could not have asked for better service and professionalism.

They are extremely professional, helpful and knowledgeable. They worked directly with our insurance on this matter which was very helpful to us. If we ever have a future water issue I would call them instantly and highly recommend.

Very nice team at WDR, definitely would hire them again.

This company is really great; they worked hard to solve our serious flood damage issue. Not only did they immediately get dry everything out, but they even took our damaged rugs, carpet and some of the things got them cleaned and returned them to us right way in just a reasonable cost. I would definitely recommend them to anyone with water damage issues. Thanks, Water Damage Rescue Team for doing the job well done for us. Definitely use you again in a heartbeat.

I needed to get some work done first. I needed to get some roofing work done. They were nice, but they advised me I needed to go a different route. They just did a free estimate. They were fine, they were nice. I would give them an A. He gave me some referrals, and he gave me some people go look up. But again, we just had the roof done last week. We had to wait months because there was so much damage in our area. The folks that did our roof just got done so we having went further yet. There was no price, they did not get that far. They just said this is not something we would do you need to see these guys. He was very good. He was very pleasant, not what they do and we don't need our service, but very helpful to tried to direct us to the right place. They were the best, a good group that we saw.

Water Damage Rescue got to our home literally within 15 min after we called them on December 31, 2016, when we had a hot water pipe leak. These guys were professional, caring, and even helped to move/organize our personal things around so they could access the affected areas. For the next couple of weeks they were checking and updating us on the progress pretty much everyday. I would highly recommend this company to my friends and people i know because this is exactly how you want to be taken care of in emergency situations.

This guys showed up 20 minutes after I called them. They explained step by step what they are going to do. This company is the true professionals and very good people.

If your about to do business with Keyliam and Sons, Inc AKA V.J. Plumbing co OR Water Damage Rescue PLEASE READ. Keyliam and Sons, Inc (AKA V.J. Plumbing co) came out to my house via First American Home Warranty company. The guy that came out says, he is unable to work under the house because the smell, there is crap / toilet paper everywhere and I need to call a restoration company (which he has a contact with) as it seems my sewer pipe bursted, but unable to tell, but certain it is the sewage pipe. He proceeding to tell me not to use the bathrooms or running water. He was shocked I didn’t smell anything in the home and shocked on how bad it is. I proceeded to tell him yes let’s bring out this company he is recommending (Water Damage Rescue) and get this cleaned up and repaired as soon as possible, and he was agreeing and pushing for this and was very concerned about the situation and told me I have to do it, I agreed with him! I never smelled anything and I was a little bit suspicious at this point, but he says this company will take good care of me and he uses them all the time and this is a major issue. Long story short “Water Damage Rescue” comes out, a guy named Eduardo Hernandez and his partner and confirms the same story and it will cost me $3000 cash or check and they don’t take credit cards. I now proceeded with caution as he mentioned he will work with State Farm (my home insurance company) directly and I don’t need to contact them as he will do it on my behalf. They were very pushy on having me sign papers to even go under the house which I again declined. Water Damage Rescue regardless went under the house and claims it is very very bad, (they took so many blurry pictures, but it seemed legit by the photos, I couldn’t tell what was what and believed it) I trusted Keyliam and Sons and Water Damage Rescue, however I never been under my house so I trusted them, this was my first mistake. Water Damage Rescue then tired very hard for me to have them do the work the day of them coming out, they said they can even lie to make sure I am covered from an Insurance point of view. I respectfully declined there services till I spoke with State Farm. Water Damage at this point leaves. State Farm recommended ServPro which came out and did a full inspection and noticed there is nothing wrong with my house crawl space, no busted sewage pipe, there is no smell, there is no toilet paper, there is no crap under my house, they even took off there masks to reconfirm no smell when they were under the house, barely dirty from crawling under my house in that area. There is a small damp puddle by the crawl space entry which is exposed to the outside, but it seems it was from the rain storm we just had. Infact everyone (Myself and ServPro) is certain at this point it was just rain water, ServPro did mention if I did have a leak it was very minor, but 3 guys from ServPro all claimed nothing was wrong. Seems ServPro is familiar with this company and a few others that just scam people and lie. I am going to write reviews on Yelp, Google, Angie’s list, BBB, I am going after the licensing companies that certify this criminals and I am writing to the local media to top it off. I most likely will be taking legal action to shut down these businesses or at least try. I have never been part of a scam like this and it’s crazy how much money I would of lost if I would of signed the paper with Water Damage Rescue. Guys this happened on February 18th, 2017 buyer beware and DO NOT do business with these companies. First American Home Warranty - I am canceling my services with them Keyliam and Sons, Inc AKA V.J. Plumbing co- BAD BAD BAD SCAMMERS - Lic# 1009648 Water Damage Rescue - BAD BAD BAD SCAMMERS - Lic# B933675

Things went well. Got all the water up and helped me prevent further damage with water with tarps they put on roof.

My house needed dry out & mold cleaning job from water damage. Ori came out and called me that he went into the crawl space, and he gave me a good news. He said that the area is all dried out, so I don't need to do any dry out job. I really honor his honesty. I recommend him for any kind of water damage job.

When they cut open the wall they said the problem was worse than they expected and they added on $500 to the estimate and $100+ dollars in materials. 13 hours later I had no wall left, everything had been removed floor to ceiling. They found water damage in the main loadbearing post that supports the 6" x 12" beam that holds up the house, and without shoring up the structure and without asking me before acting THEY CUT OUT THE MAIN POST FROM THE FOUNDATION TO THE CEILING, leaving the structure of my house essentially floating and in a state of emergency. We had to hire a contractor that day to replace the entire post and reframe the wall to the cost of $30,000+. Had we hired a contractor to do the work in the first place we would have had a major job on our hands since we had extensive water damage BUT we would have been able to preserve much of what Water Damage Rescue hacked away and discarded and it would have been a whole lot cheaper and safer. This company was just not responsible or conscientious, either in the estimate process or in their demo work. The cosmetic damage done to our house by Water Damage Rescue will never be completely fixed as much of what was destroyed was original to our timber sided house and cannot be replaced. I will say that we received good response from Ori in the main office, and I believe he truly wanted to help us and do right by us, but by the time he was involved the damage had already been done and could not be reversed.

Water Damage Rescue came right out and did exactly what they said they were going to do. The fans and air dusters were loud and aggravating my neighbors so they switched them out for quieter ones. Ori is a man of his word and Salvador (who did most of the work at my house) was extremely honest, helpful and punctual.

Excellent I would definitely hire them again if I needed to.

They were very professional and got the job done quickly and efficiently. They worked with my insurance company and did a wonderful job.