Presto Logistics

The pick up with on January 27, 2016. Their binding estimate said the delivery would be between February 5th-13th. When they actually picked everything up and packed everything in the truck, they said the first available delivery date was February 13. They also mentioned it could take up to 10 business days after. I complained to the dispatcher because I needed the items delivered by the 12th. The dispatcher had assured me that there would be no issue with that delivery date and the items were going out on the truck the next day. I called back a week later and it still had not left the warehouse. When I spoke with customer service representative, she said it would be leaving tomorrow or the next day. She told me that you didn't pay for the specific delivery date. A specific delivery date wasn't required, only a "required by" time. The sales person told me I wouldn't have to purchase the additional service because it would definitely be there for the dates mentioned. This was also confirmed by the dispatcher. The representative told me it was going to be delivered on the 15th or 16th now. I spoke with her on February 10th. On February 11th or 12th, I spoke with driver and he informed me that they were broken down in Missouri. When the driver told me they were broken down, I called the customer service rep and they said they could text the drive. As of today, there is still no ETA or any additional information. On top of everything else, I had taken off work to move my mother in. Now, I will have to rearrange my schedule to figure out the moving situation. I also had to rent furniture for her apartment. At no time was there any offer of accommodation, especially with the truck breaking down. There was no communication from the office when the drive broke down. They never contacted me when they truck broke down. In additional, their binding estimate included a standard offer of full valuation coverage and various deductible coverage. Once the items were loaded on the truck, I was told the company doesn't offer full valuation coverage, despite what their estimate says. This forced me to scramble to obtain renters insurance that would cover the items in transit. I thought I would have a week to set up renters insurance while the items were on the way, but I had to do it the same day. If they deliver this week, it would have taken three weeks to get the items delivered. If it goes beyond this week, we will be approaching a month.

They promised to call me back regarding a complaint, they never did. They gave me an estimate of $1785. They ended up charging me over $3300. They charged me over $800 for packing supplies. Quite a few things were damanged too.