SDI INSULATION

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They were not hired.

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They did a great job.

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|Very disappointing.

Very satisfactory service.

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We were looking to insulate an old cottage (not currently living there) with blown in insulation and called to have someone come out to give an estimate. Our appointment was for Thursday at 3:30. At 2:30, I received a call from the estimator saying that he was at the house and that he had an appointment at 3:30 in another city, so he wouldn't be able to to wait for me to come to the house to do the estimate. He ignored me when I told him our appointment was at 3:30, and when I told him I could be at the house in 5 minutes he said he would start to measure the house from the outside. I then told him that would be an inaccurate measurement since we planned to do later additions, and would only need quotes for certain portions of the house. He ignored my request, and when I arrived to let him in the house, didn't want to measure the rooms we wanted an estimate for - stating that he had already measured them from the outside. Throughout our interaction that day, I had difficulty getting the estimator to listen to what I was asking or saying. Two times during our conversation, I literally had to ask him to stop speaking to let me talk. He didn't seemed phased by my abruptness, but it didn't seem to make the interactions any smoother. Several days later, I received a voice mail message stating that I had given him an incorrect email address and I should call him back to give him a new one. In his message he called me by three different first names -??? I have a very common first name - in fact he told me his daughter also has the same name. I called him back and reminded him of my first name and gave him my email address again. He send the quote: "Here is the quote. Your PGE for the walls is around $500.00 Regards," Around $500? We bid the project out to two other companies, and each of them gave us an exact, detailed quote that was a lot more expensive, but a lot more accurate. Subsequently, we decided NOT to go with SDI.

SDI Insulation is one of the best companies I’ve worked with. Everyone there (i.e. Kris Khoury, Steve Pearce) are professionals, punctual and responsive (to email and phone). However, I think the true test for customer service is when something actually goes wrong. During the wall insulation, one of the interior walls cracked from the blower pressure. Unfortunately, we didn’t notice this until after SDI left our house. When we called to tell them, they promptly sent Steve out to take pictures and schedule the dry wall contractor and painting contractor to come out to fix it. Finally, they were also very helpful about sending us all the necessary documentation to claim the PGand E rebate and the federal tax credits.

Funds were set aside by Rising Sun Energy Co. to add insulation to existing homes that met certain requirements in Alameda County. I wasn't even aware of the program but when I met the requirements they submitted a request and called me back the next day and set up the appointment for the following week. Everyone I dealt with was knowledgeable, answering all questions I had. The installers arrived on time, finished early and made a concerted effort to keep my home free from cellulose material. And they were even patient and friendly with my dog. I would indeed use them again and not just because I got a $1000.00 job done for free.

Initially, had a hard time getting a call back - emailed on a Sunday, and called to follow-up on Monday afternoon. Was told someone would get back to me by Tuesday morning at the latest. On Wednesday, I called again, and spoke to the estimator, who had apparently never gotten the message. He was able to come out that afternoon, and emailed me what seemed to me a very reasonable quote the next day. They were able to schedule the service in one week - my only beef is that they don't confirm the actual appointment time until the afternoon before. We were expecting the truck at 8:00am, and heard it pull up at 7:15am. However the workmen patiently waited until 8 before knocking. They were courteous and clean, bringing in drop cloths so that they did not walk on the white carpet. While they were working, the estimator stopped by to check on the job to ensure everything was OK. The job took nearly 3 hours, including patching holes in the wall and clean-up. There was 0 mess when the men were gone, they even vacuumed the rug.

They are phenomenal! They come when they say they are going to, and do what they say they are going to do. They are neat and clean and are great men. They are problem solvers, and I am greatly pleased.

When the person we had an appointment to get a quote with got stuck on another job he sent someone else who was here at the time we had set. This was a good sign. The estimator (Andrew) was very thorough, took the time to explain the different types of insulation materials, and gave us a very good quote. They had to reschedule the work once, but we were flexible with that. The work was completed in one day and we're happy with the overall experience. We had the house painted afterwards the 'polka dots' were soon gone too.

They were really good and came when they said they would. They did exactly what they said as well. They finished the job quickly and I was pleased.