Crest Office Furniture

Having had a good experience buying some home office furniture from Crest, I returned to buy more cabinetry. But it turns out salesperson Taylor left shortly into this next project, and the lack of professionalism, ethics, and follow-through I experienced in round two was quite extraordinary. What did I experience? Lack of accurate information. Mistakes on the specs. An unwelcome surprise when I was almost ready to buy a very large cabinet that it was not a one-piece cabinet but two side-by-side units (that was news to me). Failure to accurately reflect specs on proposals and quotes. Delay after delay in getting information and responding. Lack of follow-through time and again. And then - many weeks after the pricing quote on two cabinets had been locked in, a sudden decision to raise the price with no apparent reason (excuse? manufacturer made an error in the quote). Buyer beware. Taylor, my original salesperson, is gone - and so is the service that is the basis of some of the good reviews posted on this site. Crest apparently does not value the customer and does not have service as a primary value. (At the end, I decided to take my business elsewhere this time.)

I worked with Taylor Hurst - who was not only professional but also very responsive. He also went the extra mile in the ordering process and on delivery day to ensure the process went smoothly. The delivery staff, led by Hector Rogelio, was exceptional. They not only exercised extreme care in bringing the furniture in without harming my floors or area rug, but they wiped down every surface and shelf of the new furniture as well as using a vacuum before they left to clean up any minor dirt their installation might have caused. The attention to detail and customer care? Exceptional all the way around.