The phone representative was very nice. They had same day service. The technician was prompt and extremely sensitive to the antique front door. Not so good on the patio deadbolt; he got the screw holes crooked. When confronted he said it was because the hole wasn't drilled correctly, but I'm not sure that he couldn't have made it work level. He didn't quote a price on the patio deadbolt before he replaced it; thought it was just going to be a $20 re-key. He couldn't deal with Pella doors or the steel basement door, which was disappointing. Except for the crooked screw thing, he did a neat clean job without being too talkative, which was nice.
Description of Work: A service visit ($50), re-keyed an antique door ($20), and replaced a conventional deadbolt ($70) with a common key; then made six copies of the key ($2 each).
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$152
08/2005
5.0
locksmith
+ -1 more
THE GUY WHO CAME AND CHANGED THE LOCKS WAS ON TIME. THE COMPANY WAS VERY POLITE OVER THE PHONE.
Description of Work: THEY CAME OUT AND CHANGED THE LOCKS AT OUR HOUSE ON THE FRONT DOOR AND THE BACK DOOR ALSO.
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Service Categories
Locksmiths,
Antiques
FAQ
BURBANK KEY & LOCK CO is currently rated 4.5 overall out of 5.
No, BURBANK KEY & LOCK CO does not offer free project estimates.
No, BURBANK KEY & LOCK CO does not offer eco-friendly accreditations.
No, BURBANK KEY & LOCK CO does not offer a senior discount.
No, BURBANK KEY & LOCK CO does not offer emergency services.
No, BURBANK KEY & LOCK CO does not offer warranties.
BURBANK KEY & LOCK CO offers the following services: LOCKSMITH.