ALUMINUM DOOR & SCREEN CO

Called “Aluminum Door & Screen” to inquire about getting some screens re-screened and about getting some new screens. I talked to John (the business owner) about having someone come out to look at what I wanted to have done. I gave him my phone number and he called me back later the same day. It was on a Thursday, John told me that he guy was booked the following day (Friday), but could come by on Monday morning. He gave me a time of between 9:00 and 10 am Monday morning. A gentleman from “Aluminum Door & Screen” arrived at 9:45 am. After discussing what I need and want, the gentleman took all the screens in the apartment. He asked if I could write down my e-mail address on the work order. The gentleman from “Aluminum Door & Screen” had a clip board with the work order on it. The work order had my name, address & phone number. He handed it to me and I wrote down my e-mail address. As he was leaving, the gentleman from “Aluminum Door & Screen” told me that he was going right back to the business and John would be calling me shortly with an estimate. It was almost 2 pm and had not heard from John about the estimate. I had to leave, to go to work. So I called and talked to John. He said he was measuring the screens and working on an estimate as we speak and would e-mail me shortly with the estimate. I received the estimate and looked it over. I called John back and the first thing I told John was that I noticed he put down the wrong phone number on the estimate. He told me that he would correct it. I told him to do the work. He told me that he could come back and install the new screens on Thursday. I told him that I would be working. I asked if he could have someone come out on Friday to install the new screens. John said that would be fine. John told me between 9 & 10 am. Aluminum Door & Screen sent me an e-mail at 3:41 pm Thursday afternoon stating that they did not receive their order of screen frame from the factory yet and we will need to reschedule the installation of the screens and they are trying to find out when the frames will be arriving and would let me know as soon as possible. Also in the e-mail I was asked to confirm my phone number that they didn’t think the number was working. When I spoke with John on Monday about doing the screens he told me that he would start working on them. He never said anything about ordering any supplies. I ask John to do the work because he told me that he would have the screens by Friday. If I had known that he had to order supplies/parts to do my screens I would not have asked him to do the work. When I came home from work Thursday night I responded to the e-mail that I received from “Aluminum Door & Screen”. I stated that it was upsetting to be informed the night before that my screens would not be installed. I confirmed my phone number and informed them that my phone is working. The problem with the phone number is that John never changed it on Monday, when I told him that he put the wrong phone number on the estimate. Instead of trying to call me, John sent another e-mail Friday morning. The e-mail John had excuse after excuse to why my screens are not done. But did say sorry for the delay in the e-mail. I called “Aluminum Door & Screen” Friday morning. John would not admit that he make a mistake or did anything wrong. He did not offer any sort of discount for the delay or inconvenience that he and his business caused. Since there was an appointment for 9 to 10 am, I told John not to do the work and to just return my old screens. John threatened me and told me to F*** OFF, that he was not going to return my screens. Since John threatened me, I did not want to go to Aluminum Door & Screen. I called the police and they came to my house. After explaining things to the police officer, she called Aluminum Door & Screen and talked to John (the business owner). Of course John lied and told a whole different story. He denied everything. The police officer asked when he was going to bring back my property (screens). He told the police officer that he would have someone drop them off between 1 & 2 pm Friday afternoon. The screens were dropped off at 1:43 pm Friday afternoon. The gentleman from Aluminum Door & Screen that dropped off the screens was the same gentleman that picked them up. What reputable business owner lies, threatens customers. Does not admit that he made several mistakes and when mistakes are brought to his attention does offer any compensation or explanation other than trying to blame the customer or trying to put the blame on his employees. What reputable business owner refuses to return a customer’s property. A person should not have to call the police to get his property back. There’s one word to describe John at Aluminum Door & Screen Company and that is “PATHETIC”.

They replaced our garage door opener. Initially we had issues with the door not closing properly intermittently. They kept working to solve the problem and found that there were manufacturer issues with the product. They found and installed a different model at no additional charge and it works great. I'm very pleased with their service and their commitment to make it right. Great company and honest people!!! Would use again any time!

They were quick to come out, on time. Very responsive. They have a very responsible price for the service call. Everyone i talked to from this company was very polite. They really spent time explaining things over the phone and at my home during the repair.

I needed to replace a super heavy wooden garage door with a lighter metal one. Called Aluminum Door and Screen and they sent Ishmael out to measure the opening. Ishmael is great. Super thorough and definitely knew what he was doing. I had some old metal plates anchoring the door, that needed to be replaced and he made sure to take note of any measurements that he would need later on. My door opening was not a standard size so the replacement door took a while to get delivered but as soon as they had it in stock, my installation date was scheduled. Lucky for me that the door was replaced when it was because as they were removing the old heavy door, the chain snapped. Super dangerous situation avoided. They replaced all the old parts with new ones. So happy I had this done. Great service. Thanks!

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Ric has excellent communication skills. He sent a bidder to estimate the cost of 17 windows, however, the company they used in the past was no longer in business. They tried to get bids from various other manufacturers but in the end recommend we use a nearby competitor. Ric also took the time and effort to locate the installer we used previously even though it did not benefit him. Very trustworthy and professional. I recommend them highly.

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Don't let the plain name fool you, these guys are great! I was a little skeptical too but after all the positive reviews I decided to give them a try. I was in need of a new garage door after remodeling my garage from two single doors to one double door. I worked with John from the initial design through to the actual installation and he was very professional and communicated changes well throughout the process. They did a fantastic job on the install and the final result looks beautiful. To top it all off, their price was by far the best among the several contractors that I talked to. Highly recommended!

My garage door opener went missing and the interior button would not close my garage. These guys fit me into their schedule next day and had my garage fixed in less than 30 minutes. Outstanding service! Note: the remotes were $35 each which was a high price but i needed them so $70 of my service was just remote replacement.

I called first thing this morning and a service person arrived within an hour. The spring attached to one side of our garage door had pulled out of of the wall. (We have an old, very heavy wood door.) The service person replaced the spring and braced the springs on both sides of the garage door. The work took less than an hour. I was very impressed with the service and this company. I will be working with them to replace our very old garage door with a new, lighter one.

Rick took the order over the phone, faxed back the proposal,advised me on the hardware and style type as viewed online. Provided additional information as I considered alternatives. Took small deposit by visa, gave estimate of 3-4 weeks based on the type of electric garage door selected. He called to schedule delivery right within the time schedule. The two workers arrived on time, removed the old door (and later took it away), installed the new door. Installation took a little longer than I anticipated, but the work was done successfully with no issues with the door, and all materials (boxes, etc) removed appropriately after installation.

Eddie, who had previously done other work for us, arrived promptly, was very professional and curteous (as usual), fixed problem quickly - only charge was $75 service call fee.

Eddie, the technician, measured all windows once for a general bid and again when we made the decision to go ahead with the order. He is uncredibly good to deal with, prompt, efficient and knowledgeable. Since it took about 10 days to get the windows, we asked for and were provided a sample of the 'bronze' color in order to prepare the area with an exact match. Ric, manager, complied immedately with a sample which we took to the local Lowe's to have matched. Eddie and his assistant arrived on time, were professional and removed the old windows carefully. As each was removed, it was replaced. The work took two days and went great! Recommend them to you.

The contractor doing our house renovation built an extremely heavy one-piece door without any regard to the weight and the problems inherent with that. After having numerous companies bid on the job for an opener system, with many saying it was impossible, I discovered the common thread in all the bids was that they were calling John Caruso of Aluminum Door and Screen for advice and/or equipment. I finally went right to the source. John weighed and tested the door, advised the contractor on structural improvements, fabricated some new hardware to work with the existing hardware, and installed the motor. The door, which many said could not work, now works like a dream. UPDATE: I wrote that just after he completed the work. Three months later, the door no longer worked like a dream and the piece of hardware they manufactured for us bent making the door inoperable. After days of calling and getting no response, I finally spoke to John who agreed to come out and look at it on a Saturday. He came, was very nice, removed the piece he constructed, said they needed to double it and he'd go back and create a solution. Weeks went by. I called and called and each time he ducked my calls. Finally, after more than a month, he got on the phone and told me he no longer wanted to touch the door. Complained about money he supposedly lost on my job although I paid him what he billed and never negotiated him down. In his mind I guess I am responsible for not paying what he didn't charge. I asked him to tell me what it will cost to make it work and he just flat out refused to be involved any more. The long and short of it he is refusing to do any work and I have a garage door which is inoperable. He led me down a path, had our contractor rebuild the door to his specifications, paid him exactly what he asked for, and now has left us high and dry. I have never met anyone so unprofessional in my life. He doesn't stand by his work, he doesn't stand by his guarantee or warranty or word. If he had told us from the start that he couldn't, or wouldn't, guarantee that the door would work longer than 3 months we would have gone with a different solution. He is complaining about gas money to come to our house when he has cost us thousands as a result in believing in his expertise and professionalism. He has neither.

They understood about what kind of doors I had; they were very knowledgeable. They also did a fast job.

THEY DIDN'T RETURN MY CALL FOR TWO DAYS AND THEY WERE LATE TO THE SERVICE CALL. OVERALL MY GARAGE DOOR AND THE OPENER WORK GREAT. THEIR PRICE WAS HIGHER THAN OTHER COMPANIES THOUGH.

COMMERCIAL DOORS WAS A GOOD HELP FOR ME. THEY EASILY INSTALLED THE DOORS THAT WOULD FIT AND WORK PERFECTLY. THEY WERE VERY POLITE AND HARD WORKERS. THE FINAL PRODUCT SHOWED HOW MUCH THEY KNOW WHAT THEY ARE DOING.