ClickAway Mobile

This was the first time I went to this establishment, I need to fix my cracked screen iphone on 6/18/2013 and they advertise on the internet that they fix phones. The manager Rodrigo candidly said that this is the first time he ever process this type of order of sending a phone to be fix. He process my order and my receipt printout said ETA 6/25/13. 6/26/2013 arrived and no phone call or follow up, so I called them instead, Rodrigo the manager answered the phone and told me that ?the guy that was suppose to pick up the phone was out sick.? July 2, 2013 I am still waiting for my phone, no phone call or follow up so I decided to visit this store again. It has been 2 weeks and still my cracked screen iphone is not fix, what kind of business are they running? I went to visit the store on 7/2/2013 and Isabel the assistant manager was there, I asked if I can pick up my phone, she proceed to type something in the computer, then she text someone, and then she call someone, I interrupted her because I want her to tell whoever she was talking to some important information and she rudely put her hand out and said ?SIR, I am on the phone, don?t interrupt me!? I said, ?Yes I know if you hang up the phone I wouldn?t be able to relay the message for the guy that?s on the phone.? Wow she seems to display some arrogant behavior. Isabel told me that my phone isn?t ready because the guy is on vacation. Are you serious?.if you?re going to fabricate more excuses why don?t you get your story straight, he was sick now he is on vacation. There was some other customers coming in and she proceeded to help them, I said ?Oh no your not helping them you have not solve my problem yet.? She decided to call the police officers because I was being disruptive. I said that?s great because we do need some mediators in here. In the evening of 7/2/2013, the district manager left a message and apologizes for the 2 weeks delay and said that the service would be free of charge. On July 3, 2013 I received my fix iphone. The ordeal that I went through just to get my phone fix was a horrible experience! The customer service provided by their on-site staff is below par and is in need of re-training. The manager nor the assistant manager never apologize for the delay of fixing my phone, it seems like it never happen to them. Very unprofessional of them. I would not conduct business with them again nor would I recommend this place to anyone.