MAGIC CARPET INC

unknown

They are very knowledgeable about their products. I have severe allergies and asthma so I needed special no voc or very low voc underlayment, wood flooring and glue. They researched it thoroughly for me and gave me all the manufacturer's information sheets. We are very pleased with the job. We intend to have them do the rest of the house.

awesome. from looking to installation and all points in between, a great experience!

unknown

This is the second time I've used them and very happy with their service.

Everything was fine. I would recommend them to others. Their price was fair and the quality was good. Their professionalism was very good.

I selected the new carpeting for the living room. The "old" living room carpet was cut and installed into one of the bedrooms. The gentleman who came out to measure was very knowledgeable and very professional. A date for installation was set and when that date came, the installation went very smoothly.

Good experience!

They let us take samples home to pick out the carpet we wanted. They came out within a couple of days and measured the rooms. They installed the carpet within a week from the time we went into the store and the installation. We were very happy with the product and the service we received. The guys that installed the carpet were great. We would use this company in the future.

Everything went well. Showroom had lots of samples and no pressure sales. Gordon came out to do an estimate, and arrived on time. I had a couple of postponement due to my other contractor's schedule, but Magic Carpet was very accommodating and worked around our schedule. Installers arrived on time and did nice, clean install.

It was OK until I noticed that the baseboard along one wall had come off after the installation. I went out to the truck and asked if they had a nail gun to reattach it to the wall. They said no and left. That was Saturday. I was busy with other home projects and did not get a chance to call Magic Carpets until the following Friday. I called and explained that I had a wall of baseboard that needed to be reattached to the wall because it had become loose due to the carpet stretcher tool used by the installers. I spoke with Lynn. She said she needed to make a phone call and would get back to me. She left a message indicating it would cost possibly $25-$50 to have it nailed back on. I called and spoke to her - she said the baseboards were not properly installed to begin with, that it was my house and my problem, that she spoke with the installers and they said it was already like that, and that she spoke with Gordon and he said it was already like that. The baseboard was attached to the wall prior to installation as I had pushed on it multiple times and it did not move. After the installation, the baseboard moves back and forth with ease. This company is located about a mile from my house. Rather than telling me it's my problem and in a round about way accusing me of lying, they should have offered to come out and take a look at the baseboard and see what could be done to get it back on the wall. This would have been a simple solution to a simple issue. Lynn did offer to have the installers come out and glue it back to the wall but given the horrible level of customer service I feel I received, I no longer feel comfortable having this company and their workers in my house. I have used many different types of contractors and company throughout my house owning/renovating years and I have never had a company tell me it was my house and my problem when I've contacted them regarding something their workers did. I gave an overall rating of "C" because they were prompt and responsive BEFORE the work was done and paid for.

Everything that was promised was delivered in a timely fashion.

Gordan, the owner of Magic Carpet, came out to estimate our job of vinyl flooring to replace the existing carpet in our 2 upstairs bathrooms. He cheerfully answered our questions, and we received in the mail a fairly detailed written estimate one day later. We agreed on the price, and we liked the friendly service the store provides. I had been warned about using a retail store for our flooring needs, but these folks are quite honest, helpful and seem to stand by their service. The installers, Mr. John Arnold and his son, arrived punctually and carefully went through all the steps of installation. They worked together as a longtime team should, and their work is wonderful in just about every detail. The floors look beautiful, and I do say that I am a rather picky customer! Our Mannington Sobella Supreme vinyl pattern truly looks almost exactly like wood, and since the vinyl is atop a wooden subfloor, the sound of walking on wood really makes the "wood floor illusion" complete.

Gordan, the store owner, came out to estimate the project. He cheerfully answered all our questions. One day after he had his measurements and our carpet choice, we received in the mail a somewhat detailed written estimate. We chose Magic Carpet due to their friendly service and acceptable price. I did a massive amount of Google research on how to choose a great carpet and how to choose a good installer. I was warned many, many times against using a retail flooring store for carpet purchase and installation; however, Magic Carpet staff deal honestly with their customers. Yes, I could have gotten the carpet and pad cheaper if I nosed about for a low-cost distributor, and I could have interviewed extensively for a Carpet & Rug Institute certified master carpet installer, but I decided to trust this hard-working, highly-reviewed local business for my needs. On installation day, the installer arrived on time (although he did need to go purchase some more tack strips for the job). He had in hand my CRI-105 compliance document, with 23 detailed requirements for my job. We talked at length about my personal stair installation requirements (for example, I require duct tape to be placed atop the pad on the curve of the stair nosing to reinforce the pad). When I was satisfied that the installer fully understood what I wanted, he and his helper began the job. I was on hand to make sure the important steps were followed, and WOW - the stairs and hallway look just like a high-end hotel! What a great installation from a wonderful company.

Got one other competitive quote, same price for the same thing. Selected this vendor based on fast and friendly service. Installers arrived on time. They did not make any dings or scratches on the newly painted walls.

Service was very quick and professional.

We were in a big hurry to get the carpets installed in our rental property because we wanted to rent it out as fast as possible. The carpets look great. They even called us to confirm their appointment and to make sure we were happy at the end.

The entire experience was GREAT. From the first phone call to them to the last visit, everything was handled in a fast, polite, professional manner. They came promptly to measure for the job, called promptly with a quote (which they stuck to) and did a beautiful job of installation. We encountered a mold problem in a closet and had to ask them to return to complete just that one area when our mold was fixed. They came back promptly and quickly finished up, leaving our home free of any mess. I would definitely use them again and highly recommend them. I think that they should qualify for your "honors status".

GORDON GREENBANK FROM MAGIC CARPET CAME OUT TO GIVE US ESTIMATE ON THE BATHROOMS. HE ALSO GAVE US SOME WONDERFUL IDEAS FOR REPLACING OUR CARPETED AREAS, AS WELL AS THE KITCHEN FLOOR. THEY DID BEAUTIFUL WORK. VERY PROMPT AND PROFESSIONAL. WE WILL CALL ON THEM AGAIN.

IT WAS A VERY GOOD EXPERIENCE. THEY WERE PROMPT. THEY WERE ALSO PUNCTUAL. THEY CLEANED UP AFTER THEMSELVES. EVERYTHING THAT THEY DID WAS WELL DONE.

THEY ARE THE ONLY CARPET COMPANY TO USE. THEY GIVE A GOOD PRICE, THEY ARE RELIABLE, AND I HAVE A LONG STANDING RELATIONSHIP WITH THEM. THEY FIX PROBLEMS QUICKLY.

THEY ARE VERY GOOD. THEY ARE TOP NOTCH. THEY ARE ALWAYS VERY DEPENDABLE, WHEN THEY SAY SOMETHING, THEY DO IT. I HAD MY BATHROOM FLOOR LAID PREVIOUSLY AND THEY DID A WONDERFUL JOB THERE. I AM HAPPY WITH THEM AND I WOULD RECOMMEND THEM FOR ANYTHING.