Brea Roofing

The crew working on the project were great. I had several requests for fascia repair and other things and they did everything that I asked them to. They were efficient and tidy. I would highly recommend Brea roofing.

1. Patch done quickly and well. (No rain since, so no chance to test patch in action.) No bill sent yet, after three weeks. 2. Estimator arrived promptly and seemed on top of his game. Answered all questions authoritatively and well. Friendly.

We are still in early negotiation with them.

Victor told me, as did another roofer, that the leak might be hard to find and fix because the leak is near a valley and existing roofing materials are no longer available. The first person he sent to fix it was not successful. Victor checked his work and found that the guy did not do the work quoted so he fired him as they left the job. Victor then had the roof covered during a long spell of rain and had his people do a much more complete repair after the storm. However, during the next heavy rain storm some leaking occurred so we are looking at the need for more work which has yet to be specified. Victor has been very receptive and responsive to my concerns. Although fixing the roof has been frustrating, I do not blame Brea Roofing because it is tough working with the existing tile roofing which is no longer made.

Needed minor roof repair to my home. Sent a messages to three service providers requesting an estimate or appraisal via the Angie's List website. This provider never responded and did not contact me.

Justin was on time for the estimate. He was very professional and knowledgeable. He provided many recommendations. I did not get the impression that he was out to upsell any services. When trying to decide on the type of shingle we wanted, Justin provided addresses of other jobs his company had done in order to make our decision easier. Brea roofing did a great job with the roof itself. The roof looks beautiful and there was minimal debris left after the work was completed. The reason for the low rating is due the poor follow through on issues that arose. A roofing job is large and complex with many possibilities for unforeseen problems. We had 2 issues. First issue was in the back patio where the roof meets a lattice patio. While providing the estimate, Justin commented on the fact that the transition between the old roof and the patio was done correctly. No gap was left between the two and there was never any leaking. After completion on the new roof by Brea Roofing, a 2 inch gap was left between the patio and roof. When the gap was brought to Justin?s attention, he promptly sent out a crew member to remedy the issue. Problem is, the remedy is not effective. The space between the roof and the patio leaks streams of water. When brought to Justin?s attention, he brushed it off indicating that he is not surprised, claiming it would be impossible to seal effectively and basically implying there is nothing that can be done. This is the same gap he had previously praised during the estimate of having been done correctly by the previous roofers. The second issue was with a broken front panel siding board on the outside front of our home. Our home has approximately 10 inch by 6 feet wooden panels on the front exterior. Justin?s demolition crew appear to have pulled one of the boards back in order to remove some of the old roof?s flashing. In doing so, the board cracked considerably where the board was nailed to the framing, also leaving a 2 inch diameter hole where the board was nailed. The board itself was left a little askew. When I contacted Justin regarding the damage, he indicated it was probably just some old bondo from a previous repair that fell out as a result of all the banging. Keep in mind, he was able to determine this from a picture I sent him. I know carpentry. I come from a long line of carpenters. The damage was not as a result of old bondo falling out. Justin did promptly send out a crew member to fix the issue. The carpenter straightened out the board, filled the gap with bondo, and painted the board with white primer. Our house is yellow, now we have a large white board at the front of our house, less than aesthetically appealing to say the least. Furthermore, the cracks on the damaged board have reappeared. As of today, we have a new roof. However, we also have a white board facing the front street with 2 sizable visible cracks. It has been about 2 to 3 weeks since I?ve last heard from Justin. I've given him time hoping he would take responsibility for the damage and make things right. I have sent him various texts with pictures of the damage. I requested that he come out and inspect the damage so that it can be remedied. I even told him I would repair the gap between the back patio and roof. I told him I did expect the damage to the front board be repaired. As of yet, Justin at Brea Roofing has not replied to my communication attempts since the board was painted white. No further effort has been made to correct the damage. When I was able to speak with him last (2-3 weeks ago), he was more interested in making excuses for the damage than taking responsibility. Next step for me is to get an estimate for the repair, then pursue damages through small claims court. Would I recommend Brea Roofing? No. Not due to the work they did on the actual roof because that actually looks really nice. I?ve had 2 nearby residents walking by make positive comments about it in this last month alone. When asked by them if I would recommend Brea Roofing, I unfortunately told them no, due to the issues above. Word of mouth is very important. Unfortunate for Brea Roofing, they?ve already lost two potential customers from me alone. In my opinion, there are many other roofers out there willing to do the job. Why take a chance on a company that will not follow through on repairing damage they caused. If you are interested in seeing pictures of the completed roof and or damage, you can email me at exs3827@lausd.net. I would be happy to share them with you.

I called and left a message & received phone call back after a few days, but I missed their call. Called again and left another message but did not hear back after almost a week. Made another phone call today & finally was able to speak to a live person. I mentioned that I left a message requesting an estimate with no return phone call & after explaining my needs for maintenance or possible repair work, she says that they aren't providing any repair work because they are booked until January. Conversation ended when she hung up abruptly. I was hoping to keep our business in Brea, but unfortunately, the lack of customer service & care to send someone out to take a look to see our actual needs will send our future business elsewhere. Very disappointing!

They did a good job. I was really happy with them. My main like is that I have a thatch roof and they took care of the leaks that were in that thing really well. I have not had any leaks since. So, they did a really good job on that.

It was great! They did a very good job and were done when they said they would be. When the inspector came he even said they were one of the best in the area. I interviewed five different roofers. They weren't the highest, but they weren't the lowest.

Called for help with venting the attic. Super nice people! Unfortunately, they are booked for at least 2 months. I'll be using someone else. Bummer.

They were there in the neighbourhood and I remembered using them before for something so I should use them. They were perfectly alright. They were great. They were really good.

I had some unique issues that were clearly explained in the estimate.Very nicely done. Actually completed early. Highly recommended!

Everything went as expected. They clearly knew what they were doing because it didn't take as long as I expected. Justin and his crew were top notch.

Brea Roofing was outstanding in all areas. After project was complete a full cleaning was done around the house leaving the impression that nothing was done at all!

They did a very thorough job. The cleaned everything up when they were done.

It went well. All of the broken tiles (over 100) were replaced in a day and a half.

The work was done in one day with professional manner Cleaned up very well

They arrived as scheduled and had their workers remove some items in the garage to provide space for them to work. The work went like clockwork. They even brought the tar boiler to hot mop the area of the installation. This all took extra time and effort. The wiring went on schedule the next morning and they cleaned up immaculately after each process of the installation. The workers were friendly, courteous and hard working. They actually wanted to insure that we were 100% pleased with their work. The foreman who gave us the estimate was onsite much of the time and kept us informed of the processes as the installation proceeded. They happily gave us the 5% labor discount with the Angie's list coupon I provided.

They were timely in responding to my call for an estimate. They were right on schedule. The crew was out here for a half day and did a great job. They took out the old dry rotted facia and replaced it with new and painted it. I am very pleased with their work.

It was a great experience. They arrived on time. Did what they said they would do. The pricing was very fair. I would definitely recommend them to my friends. I would give them an A+. Thank you Justin. You were awesome.

I gathered 3 proposals from Angie's List. All qualified and worthy contractors. Brea was on time for the initial meeting, took photos and was the only contractor to do a scaled sketch of the roof for discussion, clarification of work to be done and the estimate. They were also the lowest price. I would have chosen Brea Roofing even if they were not the lowest price. When deciding on which product and color, samples of several roof tile (30 year) companies were presented, then we drove around the neighborhood to see which color I preferred. Because of rain the original start day, the installation crew was increased to meet the deadline. Replace roof on a 1,900 s.f. house and a two car garage in 3 days. All very hard workers. The Foreman was always available to answer questions and the last minute changes. They replaced all vents and painted them to match the roof color. Great family run business.

The owner showed up for the estimate without an appointment, claiming that he had called but that he must have dialed the wrong number. Because he came without an appt, he was the first company to bid on the job. The quote for the roof was the highest I rec'd for a basic tile relay (using felt paper). The roof quote itself was detailed. However, the quote for replacing my skylight (cost of the skylight itself) was way out of the ballpark. I asked for details to see why the skylight was so much more expensive than other quotes I had rec'd and got drawings with no info on materials. I chose not to use this company. I did not attempt to negotiate.

One of the things that we really liked about them was they were able to get a specific color that we were not able to get anywhere else. For some reason they were able to obtain it from Oregon and bring it in to California. Even HomeDepot refused to get it for us. They took their truck to Oregon and filled it up with all the stuff and brought it back to California, and they was way above what we expected.

They gave me an estimate and then did the work. They were fine with everything and did the work but their bill was given to me on a while sheet of paper which did not include any of their company information; it was not like a proper document. To me it seemed unprofessional.

Owner came out to survey & get data. He also brought the estimate out when completed and went over it with me. He was quite personable, low key, explained everything well, included alternatives. Many references. Does a lot of homes in the Placentia area. His qualifications & proposal was almost the same as the roofer that I finally went with. I might very well go with Brea roofig next time.