Horrible. If I could choose negative ratings, I would. The owner is Joe Cook - extremely UNPROFESSIONAL, rude, and NOT humane in his treatment of animals. He was late to every appointment, causing me to be late for my own job, did not have a contract available, only a receipt book, left a trapped animal caged and unwatered for at least 3 if not 5 days straight, did not return phone calls when traps were full ... I really could go on and on. DO NOT USE THIS COMPANY! I will be reporting him to BBB and to the state licensing board and anywhere else I could possibly think of.
Description of Work: I hired Mr Joe Cook to remove several skunks and possums living on my property, including under the house. We agreed to 30 days of trapping, at 2 traps on the property for $600. He also agreed to remove the feces under the house and fill in the tunnel entrances that had been dug under the structure; he also agreed to close up entrances in the roofline and on the crawl space where the animals were getting in, and to spray the exterior of the house with pesticide to remove spiders and the urine smell that supposedly entices the animals back. He "forgot" his generator so I allowed him to access my electrical outlet. He did not use pesticide when he sprayed (obvious from the kitchen counters full of dirt and dust he left after spraying with the windows open), he did not close up the holes in the roofline, and only fixed a few under the house, did not remove all the feces, and did not fill ANY tunnels in under the house. He initially left 2 traps, but didn't tell me (A) where they were and (B) that it was MY responsibility to check them daily and call him before 0900 every day. I work nights, so checking traps in the middle of the night was the only time to do it - which I would have, had I known where they all were. When the traps caught animals, he refused to respond to pick them up, and since I didn't know where one of the traps was, I had no idea there was an animal in it - until THREE DAYS LATER! He does not return phone calls and will come up with some pretty wild excuses about why. I could say so much more, but I'm sure you get the general idea. I paid up front, since I was going to be unavailable during normal daytime hours and that was *MY* mistake - I'll never do that again ... if I learned anything from this experience it was that. Thanks Joe Cook!
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$600
LOUANN T.
10/2011
3.0
animal removal
+ -1 more
I originally contacted Animal Control Made Easy (ACME) from information on their website. We heard what we thought were squirrels in the attic of our home. Mr. Joe Cook discussed the problem and scheduled an appointment for our Attic to be inspected. It was discovered that our problem was Rats, not Squirrels. Rat Traps (6) were set in the attic and visible holes were patched. Additional visits were required to remove dead Rats and reset traps; and to sanitize the entire attic. We have not had any additional problems. The Quality of the work was acceptable, but appointments were either forgotten by his staff or dates and times were changed without prior notice.
Description of Work: 1. Inspection of Attic 2. Setting of Rat traps, patching of hole in attic 3. Sanitize Attic
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Service Categories
Animal Removal
FAQ
Animal Control Made Easy is currently rated 2 overall out of 5.
No, Animal Control Made Easy does not offer free project estimates.
No, Animal Control Made Easy does not offer eco-friendly accreditations.
No, Animal Control Made Easy does not offer a senior discount.
No, Animal Control Made Easy does not offer emergency services.
No, Animal Control Made Easy does not offer warranties.