Ponderosa Tree Service

Very well. They took the time to do a careful estimate and explain what they observed about our trees. They did a beautiful job trimming and removing the one tree. In a very dense garden, they worked hard to avoid damage to other plants and trees. They started promptly and got the work done within their estimated time.

Ponderosa arborist have a keen eye for necessary pruning and beauty. they are wiling to take off what is necessary for safety issues (i.e., branches touching electrical wires and branches that keep getting hit by garbage trucks) while preserving the beauty, balance and symmetry of the tree. I highly recommend them

Craig came out and examined the tree and talked to me about what could be done to try and save it, and to stabilize it in its new position to allow it to recover. He answered all my questions, and told me I could do the job myself, since the tree wasn’t too big. He walked me through the right way to take off the limbs that needed to go, and how to use a ratcheted band to hold the trunk steady to a post supporting my deck. I wanted to pay Ponderosa for his very good advice, but he refused to take any money. He said they give free advice all the time, and only charge for doing the work themselves. And to top it all off, he was a really nice guy. He was good with my dogs, and a pleasure to talk with.

Ponderosa Tree Service took about three weeks to arrive to give me a quote. Even though they advertised to do work in Alameda County, they told me that Fremont was at such a distance, that they would have to add a travel charge. They would not be able to do the work for two months. When I got the quote it was about 2.5 times the amount that a local tree service charged me for the work that they estimate and completed in 48 hours.

I loved Ponderosa and would definitely hire them again if we aren't in a rush. My only complaint is that we had to book our service over 2 months in advance, and then our service was rescheduled & pushed back 2 times.

They did a good job. They did not remove the stump, it was not in the estimate and i did not notice until later.

The gentleman was prompt, on time, very professional. The quote was in reason and I look forward to using them.

They were on time worked hard and carefully. Cleaned up well afterwards and were very polite curtious and helpful. They did what ever was needed to get the job done in one day. The estimate said it would probably be a two day job. This was a good and experienced crew, it was fun to watch them work together. I would definitely hire them again.

They were generous and helpful. I think I could have gotten a better price, but not better service.

It was excellent. The price was competitive. I checked other places. They came on time. They did the work that we requested. They even said that the one bush that we decided to change our mind to get more cut off and we had to call them back and they did that for free. It took them the work in a couple of hours. The workers are very professional and very polite.

Mike was very knowledgeable, but also admitted when he didn't know about something. He followed up with an email that detailed how I could care for my sunscalded trees.

The tree beside our driveway had a partially broken branch that was hanging over the driveway, creating an unsafe situation. I called Ponderosa Tree Service after another company (who still hasn't called me back) said they couldn't get to it until December 23rd. I spoke to Angelo, who called one of his supervisors in the field. I then spoke to Kerry at about noon, and told him what I needed. When I asked when he could get to it, he replied about 1:00 pm the same day! He said that Ponderosa had emergency crews to handle situations like mine. Well, due to scheduling and traveling time issues, the crew wasn't able to get to my house before dark. The lead crew member (whose name I didn't write down, possibly Brian...sorry) called me and set up a new time. He promised that they would start work the next day between 8:30 am and 9:15 am. I met Francisco at 8:45 am. He verified what work needed to be done, as well as pointing out two more branches that were in danger of falling. When the other members of his crew arrived at 9:00 am, they began working. They were finished at 11:00 am, and left my property cleaner than they had found it. I called Angelo again, who accepted my credit card info over the phone. Later that evening, Kerry called me back to make sure the job went All employees I contacted were polite and profession. I now consider Ponderosa Tree Service to by my go-to tree service company.

I really like the ownership, and the crew that came out was fantastic. I was very satisfied.

It went great! They were on time. Said exactly what they said they were going to do promptly. They cleaned up the job site well after, too.

Everything went so well from the time of getting an estimate to the final job. They responded promptly to my request for service. Arrived on time for the estimate. Very professional. Did the work as requested and the clean up was great. I would hire again and be happy to make a referral

I couldn't even get contact with them. E-mail requests for estimate go unanswered. I called today, and an extremely unenthusiastic man answered. As soon as I got the words "I'd like to schedule an estimate for a tree removal" out, he hung up. Nice customer service. This is not an issue that's worth any more of my time to pursue. You just lost a potential $1K - $2K customer. Nice job. Figure out your phone etiquette

The provider was on time, and very nice.

Incredibly impressed with Micheal's generosity. During this recent storm (March 2016), a small(ish) tree in my front yard fell down and was blocking the sidewalk. Michael arrived on the scene and told me he didn't feel right about charging me to remove it. 5 minutes later he had cut the tree up into pieces using his hand saw and helped me move the pieces onto the side of my house. I'll definitely be using them for any other tree services I need. Thanks Micheal!

It went really well. They were very professional. They did a lot of work in one day.

Ponderosa Tree Service came out to our house 2 times, the first time was a very big job, and the second time was some cleanup work. On both occasions, they were punctual, and they performed the work that was outlined in the estimates. I will note that they didn't trim back one of the trees as they said they would the first time around, so they gave us a discount for that tree trimming the second time. On both occasions, they came in with a team and got the work done very quickly. We were very impressed. We found the estimators to be very friendly and down to earth, and the workers were as well. Our impression of this company is that they're honest and do good work. We would definitely hire them again.

They were fine. They were efficient. They were polite and they cleaned up afterwards.

I can't recommend Ponderosa enough. * A few years ago Michael Veneziano came to my house to check the integrity of some pine trees I had. He gave free advice on how to care for and keep them. Sadly the trees died due to beetle infestation and had to be removed. He came again, gave an estimate. He is so knowledgeable, he gave advice on all of the vegetation in my yard. * I got other bids, and some of the companies were weary to take on the job as the trees are far in the yard and the only way to remove the logs was walking them out a long way. Ponderosa's bid was the best and they honor an Angie's list discount! * Day of tree removal, a team of at least 8 guys came on time, full of energy, telling me what they were going to do and immediately got to work. They worked nonstop all day, cutting down 3 over 40 ft trees abutting an apt building. They took enormous care, did no damage and cut down all 3 in one day, and removed most of the wood. At the end of the day, they cleaned up my neighbors yards immaculately. All of my neighbors commented on how hard the team worked, and what an amazing job they did. They came back 2 days later to finish removing the wood from my yard. * The team including, Salvador, Fernando, Rivo, Johnny, Paco, Francisco couldn't have been nicer, friendlier, efficient and just such hard workers. I couldn't thank each of them enough. *Dealing with the office was a breeze, John the manager is on top of everything. * And kudos to Ponderosa, their workers get benefits, sick and vacation days and clearly like their job. * I would recommend Ponderosa to anyone, I will use them again for all my yard needs in the future.

The Sequoia Redwoods were planted by my neighbor way too close to the property line. As a result, when they grew large and tall as they do, they dropped dead needles and other stuff in our yard and on our dog run. Ponderosa did a very nice job of pruning the trees back to the property line while still keeping their shape and symmetry. They also ran interference with the the neighbors who were concerned the pruning would kill or damage the trees. Ponderosa showed up with a crew of four workers, including one who worked close to the top of the 100 ft. tree. They stacked all of the cuttings near the curb, and a chipper truck came by later and picked it up. The crew leader was Johnny. He was very professional, as were the others in the crew.

. The tree grew too big for the location and the electrical wires were passing through the middle of the tree limbs. I made an appointment for a quote. The rep was professional and did allow some negotiation. We agreed on a price and set up a date for removal. There was two acts to this. First the cutting of the tree. Then the grinding of the stump, the following day. This also was a two priced transaction. One for the tree, and one for the stump grind. The operation was completed pretty quickly, as they had four guys working. There was no unforeseen problems. Then the next day, they were supposed to do the stump grind, but because of the location of the tree being near the gas line, PG & E had to come inspect and give an OK. This delayed the stump procedure three days. But Ponderosa handled everything.

They were very good and were very efficient; they did it very professionally and cleaned up after themselves. They knew what they were doing and they did excellent work.