EHRET PLUMBING

The initial contact person on the phone was very professional and helpful. Dispatched service person on time as stated. Marvin was very professional and due to further complications advised another service person would be required to assist with problem and costs would increase. Marvin and his assistant repaired the system but advised me that this was a temporary fix due to the sewer line being so old. They did a good job but the costs were very high. He said if I went with them on replacing the sewer line, he would give me a break on the original call price.

The price was expensive.

I called on an emergency basis because there was a leak in the main water line from the street to the house. The plumber was there in about 1 1/2 hrs. The job was done quickly and professionally and was far less than I expected. The Technician, Guillermo, was polite and knowledgeable. I was very pleased with the quick response and the job that was done

Our 50-gallon hot water heater failed on the weekend. Monday morning we called Ehret. Marvin came over within a couple of hours, exactly at the time they'd specified, and said he could get us a new water heater the same day. We discussed the brands and options, and he went to their warehouse to get the new water heater. He installed it efficiently; the whole job took half a day including his trips to the warehouse for parts. The area was left clean and tidy. We did not shop around so I don't know how the price compares with other plumbers, but we are happy with the promptness and service. Marvin was very professional and pleasant. We have used Ehret in the past for plumbing repairs and have always been happy with the work.

After the piping was replaced, the problem with water pressure in one of the faucets was not resolved and was originally poorly diagnosed by Ehret as a problem with the old piping. The problem was, in fact, a deteriorating water heater. The plumber on site lacked sufficient skills to diagnose the problem and had to call in his supervisor. The water heater was replaced but they left a mess in the basement. Communications were consistently poor, leading us to conclude that they didn't know what they were talking about. Price quotes had to be constantly clarified. While replacing the faucet in the bathroom, they dropped the new fixture and broke it, having to order a new replacement that took another week and hadn't diagnosed the original problem in the bathroom correctly to begin with. The operation is chaotic, leaving the customer with a suspicious feeling of being taken advantage of. Communications and accounting procedures in the home office were inaccurate and confusing.

Old water heater started to deteriorate. A ceramic part started to break apart, clogging two sinks in the house. Ehret was prompt. Service was expensive, but in line with 2 other companies. Ehret did a reasonably good job, but I felt they were really pushing for ways to do additional work. This sales pressure made me not entirely trust the work they were doing. In addition to the water heater, I had already spent almost $300 for them to fix the sink fixtures that had been clogged (as a result of the deteriorating old water heater). That repair work really seemed overpriced. It was hard for me to believe that they could not have more easily accessed the water supply to the sinks to remove the built up debris.

The plumber was on time but did not have the tool to punch the hole out for the faucet. Plumber then took the sink and faucet back to their shop to do the work. It took them 3 hours to get back w the faucet installed. Once back the plumber couldn't attach the sink to the countertop but he didn't have the appropriate supplies to connect the faucet to the pipes anyway. Ehret was going to charge us for 2 hours of labor when we ended up doing the entire install; secure the sink, fashion trap and connect the pipes. It was a totally dissatifiying experience as the work required was not done. We were also to wait another 3.5 days until the plumber could return to finish the job! That's 3.5 more days w/out water in the kitchen! They wanted to charge us $350 for punching a hole (if we had known, would have had the manufacturer punch it out for an extra $20), bringing the sink back and placing the sink in the counter. At least we were able to neogtiate the price.

Ehret's staff were courteous on the telephone and prompt and courteous in person. This work was scheduled after 5 pm and they showed up within an hour of my phone call. It was a little pricey, but the plumber knew what to do and did it reasonably quickly, though he had to go get a needed part (I was not charged for the time he spent getting the part).

THEY WERE EXCELLENT IN ASSISTING US IN FINDING THE DIFFICULT FITTINGS FROM THEIR VAST SUPPLY. THEY WORKED WITH US PERSONALLY, TOOK THE TIME TO FIND EXACTLY THE RIGHT ITEM TO REPAIR THE FIXTURES RATHER THAN TRYING TO SELL US SOMETHING NEW.