Oak Plumbing

Malik was very punctual, polite and went into detail about the work, what it will require and estimate time on how long the job will take. I am happy with the work and for sure hired Oak Plumbing for any future work, highly recommended them.

Troubleshooting skills was phenomenal. Will rehire in the future

Travis was very knowledgeable and did great work. He also didn’t mind teaching me a few things as he completed his work. Thanks Travis!

5 stars

Travis was great he got the job done and talked us through the process, whys, and how to avoid this accruing as much.

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Satisfied with results

Responded in timely manner. Kept me up to date w schedule and provided info if tech so I would know who to expect

Highly professional, trustworthy, reasonable prices.

The price point was comparable on one job. The other job they bidded for me at half the price of a competitor. Itâ s still a high labor cost but normal range for the area and Javon was a good communicator. He was willing to do the work same day as the bid which added value. A lot of employees tend to milk out the time but not Javon. I will be calling Oak Plumbing again for future plumbing jobs

The work was done in January 2020. They came back to inspect condition of repair and new flex pipe addition on March 26, 2024 and found everything satisfactory. No charge as this was part of the 10 year Warranty for parts and labor.

Quick response and great Service! Jovan he was amazing. He notified me step by step and fixed my bathtub leak.

Wonderful, helpful services

The tech was personable and, most important, competent. He was eager to promote doing more work so I had to filter out the little hints. This aversion to sales pitching might be my idiosyncrasy.

Great job

Creative solution to a challenging problem

Daniel Rodriguez was very timely. answered all questions and did an excellent job. We had a broken drain pipe under the house that caused constant wetness. His team was able to locate and repair the source when several others could not.

Nothing to talk about here all around they have done an average job with very high pricing.

5 stars

This company was fast responsive and professional

I found water dripping out of the cabinet beneath my kitchen sink. I emptied out the contents of the cabinet, cleaned up the mess and found what I thought was the source of the leak, a crack in an exposed pipe about 8 inches in length and made from some black plastic type material. I recognized that I had neither the tools, materials, nor the ambition to do this simple task. My ambition was to hire a reputable company, get quality work and be treated fairly. No hassles! So I called Angi. I selected the plumbing company that was most highly rated. I should have had Angi arrange pre-payment, but I didn t, and it cost me dearly. The plumber cut the appropriate length from a piece of pipe he had in his truck. Aside from a small amount of glue, no other parts or materials were involved. The plumber completed his work in well under an hour. So far so good! Here is where it goes south. I was prepared to pay a premium price for premium work, but not to the extent of the $517 I was charged for this simple task that any handyman could accomplish. Indeed, I called Angi back and priced the same job pre-paid. The quote I received was significantly less than half of what I paid. In short, I was way overcharged. I decided to file a formal complaint only after Oak Plumbing of Benicia, California refused to stand behind their work specifically, their insistence on having their own person diagnose the problem. They charge for this service. In my case, they blew it! Shortly after the plumber left my home, I began returning the items I had removed from the cabinet to facilitate the repair. Much to my disappointment, I found a new puddle of water in the same area that led to my hiring the plumber in the first place. I called the company and explained that the job was incomplete and requested that they have their man return and finish the job. I still had water leaking under my sink! I had traced the leak to the under-counter water heater/filtration system that could simply be disconnected. That process would involve disconnection of the water line to the device and little else. Another quick and simple job. And I would be happy to pay for any additional materials, but I felt that the $517 I had already paid would most probably cover any additional time needed to finish the job. The Oak Plumbing representative I spoke with insisted that the diagnosis must be made by their man. I spoke with the operations manager, Ariel, of Oak Plumbing Benicia. He was more than happy to send someone out. However, unless the problem was solely with the piece of pipe that had been replaced, it would be considered a new job, and I would be charged accordingly. I asked what the charge would be and got the same response I received at the first time: We can t tell you without having our plumber diagnose your problem. I reminded him that earlier in the day his plumber did just that, and he blew it! His diagnosis had failed to catch the second leak, and his efforts failed to resolve the problem of water leaking under my kitchen sink. However, I agreed to have their man come back the next day. I waited for him to arrive all day, and he never showed up! I got a call at the end of the day stating that their man had been held up at a prior job, and I was asked if I wanted to reschedule. I decided to have Angi deal with Oak from this point on. Bottom line, I find Oak Plumbing located in Benicia, California to be a company that I will no longer do business with. They way overcharge and do not stand behind their work. if you have plumbing needs, I recommend you go elsewhere.

On time. Personal, efficient. had all parts on first trip. I refered to my neighbor for plumbing problem

Nate was very professional and completed the job on the same day! Thank you so much!

Zach explained the project thoroughly and did a quality job.

I appreciated their prompt arrival and courteous approach to customer service.