Summit Deck Doctor

4.9(
51
)

Decks and Porches, Deck Maintenance, Pressure Washing,

... +2 more

About us

This is Rupert and my team at Summit Deck Doctor. We offer Deck Finishing, Deck Repairs and Deck Build within 25 miles of Los Gatos. We know you have a choice and hope you will choose us! There are three things that make us different from other contractors: LOOKS BETTER, LASTS LONGER, JOB DONE. Here’s why: 1) LOOKS BETTER. a. We avoid lap marks where two layers overlap. Not every contractor understand the import of maintaining a wet edge to avoid these dark marks on your deck. B) we stain the edges of the boards so you don’t get “zebra stripes” – very visible and distracting drips down the sides of the boards (other contractors charge extra to fix this), c) we use lots of drop cloths to avoid spills (so no more careless mess below the deck). 2) LASTS LONGER. a). We use reliable durable stains, not the cheapest ones (unlike other contractors), b) we use hybrid stains, not environmentally-unfriendly and smelly oil stains which have very poor durability. c) we apply stains in the shade or the cool of the evening to allow stain to sink in and so they last twice as long (unlike contractors who don’t seem to read the instructions on the can which say “don’t apply in sunshine”). 3). JOB DONE. a). I will be coming to give you the quote and I am the owner (unlike other contractors who send a sales guy who might make promises the company can’t keep). b) I will write up the quote then and there (no waiting a week for a contractor to type it up), c) I will be calling you every night during the work to make sure you are happy. IN SUMMARY: We put special care into refinishing your deck and handrails so they look stunning, in giving you twice the durability of other contractors, and in getting the job done efficiently. We believe we halve the cost of refinishing your deck because we apply stains in a way that doubles the durability of your deck finish which means you have it done once not twice, saving you money. WANT TO KNOW MORE? Download our 90 page book "Deckology; The Art & Science of Deck Finishing and Carpentry" which explains the refinishing and carpentry process. (Look for deckology33.pdf). WE WON’T LET YOU DOWN. We have worked on over 1000 decks, have been in business for 12 years, are accredited at A+ with the Better Business Bureau, are a Super Service Award Winner at AngiesList.com with over 50 reviews, have a 5 star rating on Yelp with over 38 reviews, and are certified by the EPA for removal of toxic finishes. We are licensed, bonded and carry workers compensation insurance for your protection. We offer Fixed Prices, which include all labor and material expenses; this gives you peace of mind with no hidden costs. Our payment schedules are all milestone-based, which means you pay only when a milestone in work is achieved, providing you with reduced risk and more peace of mind. Contracts are proper written contracts; nice and clear, and professional; how it should be. Unlike other contractors we work on your job continuously - no "dragging it out;” most jobs can be completed in 4 days' continuous work. We leave you a partial can of stain once we have finished so you know what stain we used, when it comes time to refinish the deck in the future. BEFORE YOU CALL. If you really don’t know what these things cost, then it would be helpful if you can estimate the size of your deck by pacing it out – so we can give you a ballpark estimate when you call PLEASE NOTE: Don't forget to read our reviews in both "Deck Maintenance" and "Decks and Porches" categories.

Business highlights

22 years of trusted experience
Emergency Services Offered

Services we offer

We offer three services: 1. DECK REFINISHING: We carefully pressure-wash, scrub on fungicide and wood brightener, meticulously brush stain onto deck surfaces using a thousand-bristle brush, and spray handrails for a consistent finish. 2. DECK REPAIRS: Unlike painters, we can conveniently take care of pesky deck repairs like replacing boards. 3. DECK BUILD: if it’s less than 7 feet off the ground, we can do it!

Services we don't offer

a. We don't build or do heavy repair work on decks more than 7 ft off ground (too difficult to hold up beams for our team). b. We don't offer metacrylic or membrane flat roof deck coverings (much too difficult and messy). c. We don't stain shingles. d. We don't do build or repair tile decks or stone patios. e. We will happily finish fences but we don't build them.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.951 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
8%
3
0%
2
0%
1
2%
Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
5.0
punctuality
5.0
Write a review

Filter reviews by category

Showing 51-51 of 51 reviews
phil D.
03/2011
1.0
deck cleaning
  + -1 more
No response from contractor.
Description of Work: I called twice to get a estimate, left a message over a period of two weeks and never got a call back.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
Response from Summit Deck Doctor
Member, for anything we have not done, or have done, let me apologize unreservedly. Is it at all possible that you accidentally didn't leave a message? We have found that some prospective customers at that time were confused by our greeting and failed to leave a message. We have made the greeting clearer now, so hopefully future clients won't have a problem. It is possible that our Internet-based phone messaging service had an interruption though these are rare. We do in fact have a sophisticated customer call logging system which captures every call's telephone number and time and date of call, and whether we spoke to them or they left a message. I have reviewed the logs from Sept 1-20 2010 and there were some calls from numbers which did not leave messages. We usually assume that anyone not leaving a message is a telemarketing call, which we ignore, and we usually respond only to those who we are able to talk to as they call or leave a message. In this case, I have just called every one of the 53 calls we had in that period that did not leave a message or we did not talk to, that originates in the Redwood Estates area, and have not been able to find you. It is possible that the number you were calling from was out of the area - maybe a cellphone from outside the Bay Area (and therefore we assumed it was a telemarketing message)? It is hard to figure out how we might have not returned your call. I assure you there is no rationale for not doing so, and that we pride ourselves in our efficiency in returning calls the same or next day at latest. We are in business to satisfy customers and make money, after all. We would welcome the opportunity to make you happy and we urge you to call us again. We are sorry that you didn't feel comfortable calling us one more time to express your concerns. We ask all prospective clients reading this to clearly leave a message after the "beep" if for some reason we are momentarily unable to take your call. We aim to make you happy, as we have done to 400 other clients. You are welcome to call some of them to ask why they like us. We are sorry if any way we have fallen down on the job and assure you this is not at all normal. Best regards, Rupert
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Contact information

7265 Hihn Rd, BEN LOMOND, CA 95005

http://www.SummitDeckDoctor.com

Service hours

Sunday:
10:30 AM - 9:00 PM
Monday:
10:30 AM - 9:00 PM
Tuesday:
10:30 AM - 9:00 PM
Wednesday:
10:30 AM - 9:00 PM
Thursday:
10:30 AM - 9:00 PM
Friday:
10:30 AM - 9:00 PM
Saturday:
10:30 AM - 9:00 PM

Licensing

Bonded
Insured
Licensed*

Trade License Number
928487
Trade License Locale
CA
Trade License Authority
California Contractors State License Board
Trade License Expiration
02/28/2025
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Decks and Porches,
Deck Maintenance,
Pressure Washing,
Finished Carpentry and Woodworking,
Water & Smoke Damage

FAQ

Summit Deck Doctor is currently rated 4.9 overall out of 5.

Sunday: 10:30 AM - 9:00 PM

Monday: 10:30 AM - 9:00 PM

Tuesday: 10:30 AM - 9:00 PM

Wednesday: 10:30 AM - 9:00 PM

Thursday: 10:30 AM - 9:00 PM

Friday: 10:30 AM - 9:00 PM

Saturday: 10:30 AM - 9:00 PM

Summit Deck Doctor accepts the following forms of payment: Check,Discover,MasterCard,PayPal,Visa
Yes, Summit Deck Doctor offers free project estimates.
Yes, Summit Deck Doctor offers eco-friendly accreditations.
No, Summit Deck Doctor does not offer a senior discount.
Yes, Summit Deck Doctor offers emergency services.
Yes, Summit Deck Doctor offers warranties.
Summit Deck Doctor offers the following services: We offer three services: 1. DECK REFINISHING: We carefully pressure-wash, scrub on fungicide and wood brightener, meticulously brush stain onto deck surfaces using a thousand-bristle brush, and spray handrails for a consistent finish. 2. DECK REPAIRS: Unlike painters, we can conveniently take care of pesky deck repairs like replacing boards. 3. DECK BUILD: if it’s less than 7 feet off the ground, we can do it!
a. We don't build or do heavy repair work on decks more than 7 ft off ground (too difficult to hold up beams for our team). b. We don't offer metacrylic or membrane flat roof deck coverings (much too difficult and messy). c. We don't stain shingles. d. We don't do build or repair tile decks or stone patios. e. We will happily finish fences but we don't build them.

Contact information

7265 Hihn Rd, BEN LOMOND, CA 95005

http://www.SummitDeckDoctor.com

Service hours

Sunday:
10:30 AM - 9:00 PM
Monday:
10:30 AM - 9:00 PM
Tuesday:
10:30 AM - 9:00 PM
Wednesday:
10:30 AM - 9:00 PM
Thursday:
10:30 AM - 9:00 PM
Friday:
10:30 AM - 9:00 PM
Saturday:
10:30 AM - 9:00 PM